Our builder had us use Rich's flooring for our new build, and it was a huge mistake. Carol was a nightmare to work with, and was so unorganized we would have to correct her constantly. Constantly losing floor plans and material decisions. The people installing the tile, carpet and backsplash were great, and did good work. The issue was Carol micro managing them and changing things we hadn't approved. The entire process was incredibly stressful, and make 1000 times worse every time we had to communicate anything to Rich's. Rather than have to deal with them at all, we hired different contractors to fix mistakes. read more

I went to numerous flooring companies after we had a flood in our vacation house in Billings,MT. We did not know anyone local, but after dealing with Rich Jr. We felt comfortable and we hit it off! Rich stayed within our budget required by the insurance company and he gave us better padding and quality of carpet than we originally had. All the installers are experienced, prompt, clean, and professional!! A year or so later we called and Rich gave us the same deal and quality flooring for our upstairs bedrooms and closets. They even worked out a payment plan. We also had Richs Flooring work at our rental properties. After just liquidating our Montana properties I wanted to share our great experience! They are a fantastic family owned business that I would be more than happy to refer them to others!! Thank You Rich's Flooring! The Gardner Family! read more

I am not surprised to be reading negative reviews about Rich's Flooring. We have experienced very similar treatment.promised to get brand new flooring repaired or replaced but never any follow through. We will be contacting our builder and let them handle this rude behavior. In the mean time I would not use this company for your flooring needs if you value support or a quality product. read more

I went in to look at Laminate flooring, and was greeted by a woman who was a first kind, but I have to say I don't think she cared at all to help me. She was just doing her job, and as I asked questions, I felt that not only did she not really care to help me, but also didn't have the proper knowledge to do so. I went ahead and a got a measurement and quote for a laminate that my wife and I liked. They came back with a price that was FAR higher than what we had received from other stores (Nearly 7 thousand where other stores were coming in around 4-5 thousand). I wanted to support a local business, so I tried to call and talk to a manager and was put on the phone with the owner (Rich?). I said hello and asked how he was doing. His response was beyond rude and told me to "cut the bulls**t" and tell him what I wanted and that he didn't have time to deal with me. Of course, I told him that he would not get my business and hung up. In short, horrible service, expensive prices, uncaring employees and a horribly rude owner. I would advise looking for your flooring needs at ANY other store in Billings. read more

Rich's flooring does NOT take returns, or give refunds on its products. This is something they do NOT tell you at the time of purchase. I am out $383. I would NOT recommend their services! read more

Horrible customer service!!!!!!!!!! I purchased a brand new home with carpet installed by Rich's. After 1 year I had to have the carpet re stretched and once every year after for 4 years. Every time I called them they would not return calls. I went into the store and no help there either. They kept promising a factory carpet rep to come to my house to evaluate the carpet. The rep never came and we called for years. THEY SUCK DO NOT USE THESE FOOLS!!!!!!!!!!!! read more

Our builder used them for our new home's flooring. There are items that were left under the carpet in numerous places, so as you walk down a hallway or across a room there are hard lumps. The transition pieces between the laminate and doorways are warped in the corners. The vinyl/wood laminate in the kitchen was installed poorly. If anything spills on it I have to clean it immediately, if it sits for more than 30 seconds the water gets between the poorly installed seams and causes the laminate to swell. We discussed this with our builder and staff from Rich's, we were told they would come remove the items from under the carpet and fix the transition pieces, but the swelling in the laminate was our fault and they wouldn't repair it. This discussion happened back in April. We have heard nothing back from Rich's. I have attempted to get it resolved with a woman who works there and was talked down to and treated poorly over the phone. She told me she would get back with me, still waiting almost 4 months later. We've decided we are just going to have it all ripped out and replaced when we finish our basement later this year. Guess who won't be doing any of our flooring! read more

Terrible customer service. I needed carpet replace due to flooding and wanted it to match the rest of the house. The original carpet was from Rich's so I gave them a call hoping to have the carpet replaced with the same as the original. Carol stated she would look into it and return my call. I called twice in three days, no word, called again, finally ended up going to the store. Carol said she had misplaced my number. She took my number AGAIN and said she would call. No call, another visit to store. this time I was greeted by someone kind, she called the company, and took care of everything in ten minutes. The carpet crew came in and installed the carpet....it was the wrong carpet. Called Carol, she blamed me, I took my paperwork in (as she had misplaced hers again) only to find she was incorrect. Rich called later that evening and assured new carpet in the morning. When I received the bill it was for $140 more than what I was quoted. I payed just to be rid of them. AWFUL SERVICE. read more