People are generally quick to complain but rarely does someone take time to commend a company or…read moreemployee for a job well done. On a Saturday in May of this year, Billings, MT received a substantial hail storm that pounded my house and devastated our lush landscaping. The next morning after church, my family and I were in the yard picking up debris, mending damaged foliage, and trying to assess the damage. We were all in funk due to the trauma of having so much damage to our home. Along came Dustin Swaggerty, an employee of yours, who I deemed a 'Storm Chaser' the first time I met him. It didn't take long for me to appreciate this young man and consider trying to steal him away from Aspen for my own business. So here we are on a Sunday in May, and Dustin is up on my roof the day after the storm. He noticed a damaged skylight that would then be a place for water to enter my home and cause further damage should it rain. By mid-afternoon of that very day, my skylight was waterproofed with a tarp thanks to Dustin. It remained so until the new custom skylight could be manufactured and installed roughly two months later. It rained many times during that period, yet it never leaked. Due to the issues with locating my skylight then having it custom built, it took a while for Aspen to actually fix my roof. During this period, Dustin would call, text and email as to the status of the replacement skylight so I never had to ask or wonder about the status of my roof being completed. Dustin also worked directly with my insurance company and brought to their attention numerous items they had missed, as well the need for a more expensive skylight than they had figured. Money was deposited into my account and I received emails from Dustin explaining why even before my insurance company gave me a heads up. Outstanding! Once work began on my home, the crew was in and out in less than two days. On top of that, they were friendly & polite, without a single word of bad language. They cleaned up so well before they left, you wouldn't know they were even there. Your service, workmanship, and employees are exemplary and I wanted to express my gratitude for making a devastating situation so much better. You can't have great employees without great leadership. Kudos to the folks in charge at Aspen Roofing.

Aspen Contracting recently visited our home regarding our roof. At first I declined since my…read moreinsurance would not cover our roof, any expense would be out of pocket and there was no budget for that. Chris Berry was understanding and genuine in wanting to help us with our roof. Their estimate was very reasonable and Ben, the manager, came out and visited with us to let us know all of our options. I'm incredibly happy to say our new roof was installed today! Chris, Ben, another Chris, and the entire Aspen staff took exceptional care of us and were in constant communication with us, and their crew was courteous, efficient, and very thorough in their clean-up, I highly recommend them!

Exceptional Customer Service and Real Accountability…read more Service recovery was amazing! After our initial disappointing start, I felt sharing some feedback was paramount to continue with our solar investment. I was genuinely impressed by how seriously the owner, Justice, took it. He didn't just listen--he actually implemented a new policy based on a gap in customer service. What really stood out was that he personally came out to meet with us, apologized for the inconvenience, and walked us through the improvements they've made. It's rare to see that level of ownership and commitment to doing better. You can tell this company truly values its customers and is always looking to improve. After Justice left we felt heard, respected, and confident in their service. Highly recommend!

Zero stars. Yellow Ball Solar's probably a scam. Signed a contract two months ago, got hit with…read morehigh-pressure sales tactics-endless calls and texts to lock in financing. Once they got paid, poof, vanished. No permits applied, no site visits, nothing started. Promised completion dates? Lies. When I finally reached the project manager yesterday, they tried bribing me with cash to stay quiet instead of fixing it. Avoid this place unless you want headaches and no solar.

These guys did a great job on my roof. They scheduled things out well in advance, gave me different…read morequality options, installed efficiently, and were very courteous with their invoicing due to my travels. They did everything while I was overseas and I'm very happy with the outcome.

Joe responded to my call within a couple of hours and he brought lots of shingle samples when he…read morecame out to measure our roof for the quote 2 days later. After waiting 2 more weeks for other shingle companies to respond, we chose J&T Roofing and we're so glad we did! Joe and his crew began our job ontime, finished within the time period promised, and everyone on the crew was polite and respectful anytime we interacted with them. We are 101% satisfied with their work, and I highly recommend Joe and his crew for your next roofing job.

Finishing Touch Exteriors did a fantastic job for us. We were very pleased with the quality of work…read moreand professionalism we experienced with using them. I highly recommend contacting them if you want the job done right.

Finishing Touch Exteriors went above and beyond. Dealing with a complicated exterior renovation,…read moresiding, windows, roof and gutters. Right there every step of the way. Walked us through the insurance process and left our house looking beautiful. Very accommodating and left the job site looking clean. Would highly recommend Finishing Touch Exteriors to our friends and families. We will use them again for all our exterior home needs.

They have been trolling our neighborhood for the past week since we had a recent hail storm. A…read moresalesman stopped at our home and gave his pitch and we agreed for an inspection even though we had it inspected already. Thought, no harm in a second opinion. We were a skeptical already but after looking at his business card, Manager was spelled, M-A-N-G-E-R. Very professional. We set up an appointment for 2 days later and, behold, NO SHOW. I would be very cautious doing business with this company.

Look elsewhere for a legitimate company with integrity. I had hail damage to my roof, siding, and…read moregutters/downspouts. Long story between then and now. Bottom line, Swagg completed ALMOST all of the work, but my job has gone unfinished. Last June, in good faith, I paid them 1/3 of the bill for the rest of the work they had yet to complete. This includes repairing the damage done to my siding during the re-roofing process. It also includes replacing the rest of the downspouts insurance didn't cover, so everything would match. They have called a handful of times to collect the balance, and I keep asking them to finish the job, including all details as promised. To placate me, they finally sent a local gutter company over yesterday. What a waste of time. Here for less than 5 minutes and not knowing the details or history, and no desire or effort to learn, he declined the job. Here for less than 5 minutes, he didn't even care to see the whole house. I felt like he came over to report back to Swagg that there is no more to do here. He then disparaged me to the Swagg employee who pretends to help me, who then agreed with the characterization given by the sub. It is more of a collaboration between the men in order to diminish me, which gives them the right to dump me as a customer and insist the job is done. What a joke, what a racket...Swagg cashed in on the insurance, never fixed the damage made BY THEM, and still won't live up to their promises, then further offending me. I want my job done as promised; not to be relieved of what I owe them.

Update : So Jeff calls me and we talk about sending someone…read moreout to do an estimate. I give him address and other info AGAIN and I wait and I wait and days go by and no call. I call Jeff back he gets my info again and this time he says he needed to talk to his production manager and will call me back to schedule. The last contact was on Monday 11-5 and Tues 11-6 I am still waiting..........

We were sincerely impressed with the personal touch Damien and Janet took with our roofing and…read moresiding needs. They responded promptly to all our requests and spent a LOT of time explaining details and are clearly very knowledgeable with the total scope of work for all types of roofs. In today's world it is so very hard to find someone that really cares and is driven by a job well done. Damian and Janet are indeed a rare find. Dedicated & concerned with a very strong focus on complete customer satisfaction in every respect. Their responsiveness, punctuality and professionalism is outstanding. I HIGHLY recommend these folks.

I have used Rocky Mountain Roofing on two occasions and have found that owner Todd Brown to be…read morehonest, thorough and very professional. Rocky Mountain Roofing comes highly recommended.

Todd and his crew are responsive, courteous, and professional. He makes recommendations based on…read morehis knowledge of your location, i.e-high wind areas and never tries to sell you more than is needed. His crew arrive when promised, clean up after the job, and leave your house in excellent condition. In our hail prone area, I wouldn't think of calling anyone else for roof repairs or a brand new roof.

This company contracted job out, never on site to check on work being done, and didn't complete…read morework but wanting to be paid for said incomplete work.

As I am now reroofing even more evidence of of their inferior workmanship. Air vents not cut…read morethrough, flashing not in place. They were messy, broke things around my property, left gates open knowing I had dogs and definitely over priced. They even tried to get more money out of me months later. At least I was smart enough to check with my insurance company and find out what I really owed. I find it funny a they walk the neighborhood for new business they ask if we checked the company listed on the sign saying they do a bad job. The new company has 37 five star reviews. They are terrible so they cut down others attempting to make themselves better. Avoid these people.

Beartooth Metal Roofing put a metal roof on the awning over my patio. I had seen pictures of their…read morework, but you have to see it in real life to experience just how detailed of a job they do! These guys are definitely the way to go when you need a metal roof in Billings.

From the owner: We specialize in metal roofing. An asphalt roof is quick and cheap, but it is susceptible to hail…read moredamage and won't last that long. Upgrade to a metal roof, and we provide superior craftsmanship. You end up with a roof that is strong, will last for many decades, and is like a work of art on top of your house. We specialize in the roof, but we also provide matching, or contrasting, seamless gutters, small metal work, metal trimmed skylights, and more.