Our builder had us use Rich's flooring for our new build, and it was a huge mistake. Carol was a…read morenightmare to work with, and was so unorganized we would have to correct her constantly. Constantly losing floor plans and material decisions. The people installing the tile, carpet and backsplash were great, and did good work. The issue was Carol micro managing them and changing things we hadn't approved. The entire process was incredibly stressful, and make 1000 times worse every time we had to communicate anything to Rich's. Rather than have to deal with them at all, we hired different contractors to fix mistakes.

I went to numerous flooring companies after we had a flood in our vacation house in Billings,MT. We…read moredid not know anyone local, but after dealing with Rich Jr. We felt comfortable and we hit it off! Rich stayed within our budget required by the insurance company and he gave us better padding and quality of carpet than we originally had. All the installers are experienced, prompt, clean, and professional!! A year or so later we called and Rich gave us the same deal and quality flooring for our upstairs bedrooms and closets. They even worked out a payment plan. We also had Richs Flooring work at our rental properties. After just liquidating our Montana properties I wanted to share our great experience! They are a fantastic family owned business that I would be more than happy to refer them to others!! Thank You Rich's Flooring! The Gardner Family!

My wife found these folks through Facebook or some such social method. Our old house in Absarokee…read moreneeded some TLC for the floors (Depression Era "hardwood" flooring). To make matters difficult, we had to do the original estimate long distance. We were living in Texas and relocating to Arizona. I provided the approximate square footage and they gave us a conservative estimate before putting their eyes on it. We wanted to know order of magnitude cost versus total replacement. We explained what kind of flooring it was with a couple of pictures (it was not solid hardwood and would not take normal progressive sanding being too thin). Their estimate was within our budget and we agreed to the terms. We agreed to have them inspect to determine if any additional repairs were required. They must be busy because we scheduled out a couple of months, which was okay since the house was empty. They were definitely worried about the condition before they got to view the floors. They completed the work a few days before we arrived. We were completely knocked over with how beautiful the floors were. To top it off, they came in within their estimate. If you need your hardwood floors refinished, we highly recommend Soft Touch Designs.

From the owner: Hardwood flooring is one of the most attractive and important design elements in your home or…read morebusiness. No matter what your need, wood flooring adds value and comfort to any interior design, and with all the choices available today.

Jake has an amazing product. I love the concrete is it absolutely beautiful!! Jake is the best at…read morethe installation process as well. When he leaves there was no mess. All we see is beautiful counters!! You want beautiful counters the first time Around call Jake. Brett

From the owner: Concrete coatings and polishing contractor. Also specializes in epoxy and concrete countertops.read more

I can't believe it's this difficult to try to spend money. Cabinet design has taken 3 months. The…read moredesigner communicates certain dates that things will be ready and doesn't deliver on those dates (not even close... weeks later after several requests for updates). We have had to point out unique considerations for appliances that the designer did not catch even after supplying the appliance model numbers. In the end, the cabinets were good quality but the customer experience has been so poor I cannot recommend them.

This place is a joke. They used to be reputable but not anymore. Let's just say I've felt more…read morecomfortable leaving a car dealership than after our flooring/ countertop purchase. Several return visits to fix obvious problems that should have never been left. So all around didn't have a good experience and was just glad for the project to be done so we didn't have to deal with them and their excuses.

Great job of refinishing and repairing my chairs! I had three chairs with a variety of problems…read more They took care of all, and they look brand new.

Hello, I own the…read moredomain name BillingsFlooring.com and I am reaching out to a few flooring companies in Billings, to explore a possible sale of the domain name. Would you be interested in owning this domain name to improve your brand and search engine visibility? Regards, Moses Kioo Domains.

Great product and service! Had several large custom rugs cut and the edges bound. They were perfect…read moreand the binding was excellent. Highly recommended.

Best Ever!! I cant recommend any company more. From design, selection to installation. The…read moreprocess is simple, affordable and accomidating.

Impossible to contact via telephone or any other means. I suspect they may be out of business.read more

I needed new flooring and had dreaded the process for years. I truly put it off for 4-5 years…read morebecause of the work involved. It completely stressed me out thinking of physically moving everything out of my home & back in again. And when do you find time to do that? I went and talked to Angela about it. She took me through baby steps. I took samples home numerous times to make sure I made the right choice. She made the process a lot easier than I expected. It was still a lot of work, but so worth it in the end!