We have purchased multiple vehicles from Meeker Hill Auto Sales. When our youngest daughter…read morestarted looking at cars, it was the first place that we went to. She found a car that is a newer version to the car her sister bought there and we were able to work with Tom on a fair price. We are extremely happy with all of our purchase!

Bought my car from this place and it has not been the best investment I've made. Bought a Nissan…read moreAltima 13' and I bought it in early March and it has been a little over months and I have spent $2,500+ on repairs on this car. Headlights were far from road safe, transmission fluid was black, leaky struts, and I'm not even done. I still need an alignment to do. Will not be doing business here again nor will I recommend anyone this place.

We purchased a used car from Lannon Motors and Mark, the owner, was incredibly helpful. He even got…read moreus set up with brand new tires at his cost, and has provided us with service and support ever since. I really like this little dealership. They have a great mechanic on site, so whether you're looking to buy or get service, give them a call.

Don't buy from here. Guy charges double what the vehicles are worth. And does not know how…read morenegotiate prices on high mileage old used cars.

I recently purchased a vehicle here but I had some concerns with the finance process that future…read morebuyers should be aware of. During closing, I was quoted a bundle for screen and paint protection, but when it came time to sign, the price had increased by about $200. When I questioned it, I was shown a handwritten note with the higher number and told that was the quoted price. Rather than delay the process further, I moved forward, but the inconsistency was frustrating. I am also not convinced that they actually applied the paint protection. More concerning was the financing. I was initially quoted an interest rate that was more than 1% higher than the lender's advertised rate. After the purchase, I contacted the lender directly and was able to have the rate adjusted, as they indicated there was no clear reason for the higher rate. I appreciate that the team helped get me into the vehicle I wanted, but the pricing and financing process lacked transparency at key moments. I would recommend that anyone purchasing here carefully review all numbers, ask questions, and verify financing terms before signing.

Shaun Kinchlow was our salesperson at Ewald VW M . Falls. He was personable, patient, and…read moreprofessional in assisting us with our recent purchase. Overall, a great experience and we are pleased with our new car and service plan. Linda & Jim A.

There was a recall on the passenger side air bags in my vehicle. I called them to make a service…read moreappointment and the rude lady on the phone told me that it didn't cover my vehicle. Well, I knew better so I went ahead and made an appointment anyway to come in later the same day. I got there and stood idly for about 10 minutes as employees milled around me promising someone would help me soon. A woman filled out my paperwork and told me John would be looking at it. I went into the waiting room and was called out by John in about 15 minutes. John went into a long explanation about how the recall was for the passenger side only, and my drivers side seatbelt mechanism was broken (strange, I've never had an issue with it before) and that's why my airbag alert kept coming on on my dashboard (strange again, I've never seen it come on). I told him that I'd never had any issues with drivers side or any alerts, but my complaint was that the passenger side air bag OFF sign was constantly lit up whether or not there was a passenger. He told me to sit back down in the waiting room. About 5 minutes later he calls me out to my car to look at it, IT'S NOT EVEN MY CAR! Finally he admits that the sensor is indeed blown and they'll have to send in the passenger side cushions. He says he hopes I won't be driving with passengers for a while. I asked him to clarify... he was ready to send me out driving this car with no passenger seat and no right side airbags! I insisted on a rental car (as the recall notice stated came free with the fix) and he obliged. Once in the rental I noticed that the gas is only at 1/4 tank, the washer fluid is empty (seems like a luxury, but with slushy weather it truly is a safety hazard), and filthy interior. This is a 2015 rental with just over 1,000 miles on it... how is it so gross already?!? I called back to clarify that there was little gas in it and insisted it is noted so that I am not charged the hefty $6.00 a gallon when I return it at 1/4 tank. They were snooty with me then too. He even said my keys were "in use" when I asked for them to get my house key and office fob... so I guess what I'm saying is... anybody got a couch I can crash on for a couple days? Not returning.

bought my 2023 Nissan rogue there, the engine failed and they said because it's a Nissan they…read morecouldn't do anything. My stress level is high enough, they could've helped me find a dealer that could help me, but they sold me the car, got there money and that was good enough for them. Customer no service. Thanks for nothing......."?......

Very slow service and poor communication…read more Ex 1- said the parts for our repair came in and I scheduled an appointment. When I arrived, they said only 1 part was in and they thought it was "weird" I was on the schedule. Didn't even give me a call to discuss before I drove all the way there and made arrangements to miss work. Ex 2 - when they finally do have the parts to make the repair, they said it would be done by noon the next day (a Friday before a holiday weekend). No updates at all. Finally call at 1pm and they say they haven't even started! My husband and I had to delay our holiday weekend trip to leave the next day. Would've liked an update earlier in the day.

Date of visit: October 6, 2023…read more My dealings with two of the other Volkswagen dealerships in my area have been very frustrating, from both a sales and service perspective. And while I really like my car, if the purchase and maintenance interactions are awful, I am not likely to purchase another VW. However my visit to Ewald Volkswagen in Menomonee Falls restored my faith in dealerships! Jorge was amazingly efficient and gracious, walking me through the process and providing me with options when it was time to make decisions regarding the potential work to be done. The work was done in record time and for slightly less than I had anticipated. And when it was time to leave, he was even my cashier. The waiting area has a mixture of comfy chairs and--my personal favorite--high-top chairs and tables with fast and accessible WiFi so I was able to get work done while I waited. Snacks and beverages were provided as well, to give me the fuel to get through the day. Really my only complaint was the relative unhappiness of the receptionist. Though if I had to say "Thank you for calling the All New Ewald Volkswagen Buick GMC" 100 times a day, I think I'd be a little crabby, too! Give the lady a break and shorten that greeting.

I wanted a specific car, a Kia EV6. Russ Darrow Mazda advertized the car. I was given an…read moreappointment at Russ Darrow Mazda but when I arrived the car was not there. I found it Russ Darrow Kia, test drove it but wanted my wife to drive it. I tried to book this but the Kia salesmen had a full mailbox and i could not contact the manager, but I confirmed it was still there and asked the only person I could contact (Robyn at Mazda) to book a drive. Subsequently the Kia sales person confirmed our appt. Went to Kia but it had been moved to Russ Darrow Mazda. When we caught up to it the car was in Limp mode as the battery was down to 7% and had not charged. Next day we got to drive the car, charged, and bought it. They said they were emailing the paperwork and would bring the plates out on Monday. We are now 7 days out, after requesting we finally got the electronic paperwork but still have no plates and none of the charging adapters and cables we were expecting. I think we got in the middle of a turf war between the two Russ Darrow dealerships. This is not any level of customer service I recognize.

To Whom It May Concern, I am writing to formally lodge a…read morecomplaint regarding the unacceptable experience I have endured since purchasing a 2016 Ford Escape from Russ Darrow Mazda in Greenfield. The vehicle was financed through Capital One as part of their preferred dealership network, and I trusted that I would be sold a safe and reliable car. Unfortunately, this has not been the case. From the outset, the car displayed problems. During the initial test drive, I noticed stability issues and unusual noises. The salesperson, Ethan, admitted he also heard something, but after taking the vehicle to service, I was told the car had "passed another safety check" and was safe to drive. Within seven days, the problems worsened, and I began a long cycle of repeated repairs, safety concerns, and dismissive treatment by dealership staff. Documented Issues: 1. Differential Failure - On June 14, the vehicle was deemed unsafe to drive. It remained in service until August 23. When returned, the air conditioning was no longer functioning. 2. Evaporator Core Failure - The AC was not working, and coolant had leaked into the dashboard. I was again told the car was unsafe. Repairs took one to two weeks. 3. Radiator Failure - The radiator later failed, costing approximately $2,000. Despite paying for repairs, I received a work order stating: "Mazda of Greenfield will not fix another thing on this used vehicle." It even included a handwritten note stating the "front shutter valves [were] secured as good as possible," which is vague, unprofessional, and concerning. Despite spending roughly $3,500 in repairs, the vehicle remains unsafe to drive. The car shakes, the steering wheel vibrates, and I have repeatedly been told by staff--including AJ, Adam, Shawn, and Nick--that the vehicle is "not safe to drive." And here I am on 9/9/2025 with now needing a heater core and possibly a motor. Treatment by Staff: - My concerns were often minimized or dismissed until I became visibly upset. - I was pressured by Nick to put down $4,000 to trade out of the vehicle, despite my credit situation being impacted by this ongoing ordeal. - I have endured severe stress, including a breakdown that required me to take time off work due to the strain this situation has caused. Summary: - The vehicle was sold after multiple "safety checks" but has consistently been unsafe to operate. - The car has spent more time in service than in my possession. - I have invested thousands of dollars in repairs without resolution. - I have been subjected to unprofessional and dismissive treatment from dealership representatives. This situation is unacceptable. I am requesting that Russ Darrow Corporate immediately review my case and provide a resolution. At a minimum, I expect either: - A full buyback of the vehicle, or - A safe replacement vehicle without requiring additional out-of-pocket costs on my part. I trusted your dealership to sell me a safe vehicle. Instead, I was sold a car that was unsafe from the beginning and remains unsafe today. I urge your office to take responsibility and rectify this matter immediately. Sincerely, Tamika Johnikin