Our experience at Camping World was a mix of exceptional customer service and disappointing…read morecustomer service.
First and foremost, if you're shopping for an RV, ask for NICK. He is not your typical salesman who's just trying to close a deal. He genuinely cares about his customers and takes the time to understand what they're looking for. The two RVs we originally came to see had already been sold, but instead of trying to push us into something outside of our budget, Nick searched through the inventory and found us the perfect match. We absolutely loved it and ended up purchasing it. He was patient, attentive, honest, and never made us feel pressured. We truly couldn't appreciate him more.
Unfortunately, once we moved past the sales process, our experience changed. We waited about 2 1/2 hours to complete our purchase. While we understand that dealerships can get busy, there was never an acknowledgment or apology for the long wait. Even a simple "Sorry for the delay" or a small gesture of appreciation something as simple as a complimentary set of camping chairs or another goodwill accommodation, would have gone a long way in making us feel valued as customers.
Our interaction with Alex in finance was also disappointing. The process felt rushed, and when we asked if he could match the financing rate from our pre-approval, he seemed irritated rather than willing to discuss our options. Buying an RV is a major investment, and we expected to feel like our questions were welcome instead of feeling like we were inconveniencing someone.
I don't usually leave negative reviews because I know everyone has difficult days, but I also think it's important to share an honest experience. Nick made this purchase happen, and without him, we likely would have walked away. He is a tremendous asset to Camping World and deserves recognition for the level of customer service he provides.
For anyone planning to buy from Camping World, here are a few tips:
- Ask for Nick- pictured here! he truly puts his customers first.
- Get pre-approved for financing before you arrive.
- Let the dealership know ahead of time if you already have financing.
- Make sure you have RV insurance lined up before delivery, as proof of insurance is required.
Despite the frustrations we experienced after the sale, we're excited about our new RV and are grateful that Nick made the buying experience enjoyable. Thank you, Nick, for your patience, professionalism, and genuine care.