Here is a copy & paste of our texts with Carlos of Xpro Auto Detail…read more.
Me: We agree with you that going back and forth with you will get us nowhere. Sorry that my Mom hung up on you, but you were talking over us and would not let my Mom talk. When a customer doesn't get what they paid for at all, no matter how many minutes or hours were put into the job, the job was done so poorly that we believe we should be compensated by being refunded. This is not something somebody asks for unless the job was not done. Though you've offered for us to bring it back, the problem there is since we had to completely clean the interior, we wondered what did you actually do? The dash and steering wheel, overhead, spots on seats, shifter, and more were filthy, it means it was never cleaned. You claimed you wiped it down, but the grime and dirt still came off easily when we began to clean the interior ourselves! Bringing it back is not an option and that is so sad for you and for us. We really hoped there could be a working relationship with our vehicles. But since the job was truly so poorly done, we can't bring it back to you a second time. We have no choice but to ask for a refund so we can take the same amount of money to a new detailer that we found and start over. This may feel like it's negatively affecting you, but this experience should help you moving forward in your business and how to do what's right for your customers. Please recredit our card for $400. Thank you, Kathy & Audrey
Carlos of Xpro: Yes am not refunded you guys nothing
I understand your frustration , but we do not offer refunds specially on a job that was completed, I understand we did not meet your expectations , but
we assure you we did what you paid for , we have before and after pictures on all the work we perform , as for your opinion your welcome to our review page , if you like to take this to legal action your welcome too , we are also offering yo to bring back to touch up any spots that we missed , have a great day .
Me: This is just one of the simplest examples that we can share with you. This is a damp rag that was perfectly white and new starting out. My Mom used this with a little bit of Awesome spray to clean just the steering wheel alone. If you did a wipe down, it didn't do much of anything, no more than any car wash would do. Edges & corners & the underlying dirt and grime were not addressed throughout the interior. A car wash is one thing. Having the car detailed is what you're supposed to be doing and what my Mom thought you were doing for $400. We wanted to get through the holidays before we contacted you again, but you have to know how disappointing this has been. As you know yourself, you thought we keep the car up very well. You said 'How do you do it?!' Thank you for that, but we brought the car to you for a detail and you had us pick it up in the dark. It wasn't until we got home in the light that we could see so many flaws that one could not call this detailing. So Mom called you, talked to you, and told you she'd bring it back to you in 2 weeks and we would discuss it then. Today, trying to make that appointment with you and talk to you about our concerns, we realized we can't go forward with you in trying to let you detail it again. Like my Mom said, we'd like to stay with you on friendly terms. Thank you for your understanding. Today we are only discussing the interior, and you are not interested in discussing that. So we were not even able to begin to bring up the exterior, which has fine scratches that should have been buffed out and a dent on the hood that was not there. We know this because we just had the entire hood painted and you were the ones to do the first washing and waxing of that paint job. We took the car to a reputable detailer that we got through our Honda dealership and they felt the job you did was not worth the price.
Carlos of Xpro: Your welcome to give us a call to discuss this matter , as for the final time we do not offer refunds .
