Man, as a client of Edgar's for over 6 years I would expect better customer service. His customer service has really went down the drain. I usually don't write bad reviews but considering I'm out 500$ for a ceramic coat, I need to spread awareness.. here's my experience.. I've had Edgar work on my vehicles since late 2019, and up until today I will no longer be using him. I've been very loyal to him and his business as he really does great work (even still today). But unfortunately his communication, and customer service skills are lacking big time. And as of late I feel very betrayed by his business practices. So just for reference I had spoke with Edgar about getting my jet skis ceramic coated in late February/ early March when I got my truck ceramic coated by him. So we set a rough date, and he gave me the pricing. I agreed. I hit him up on IG on the 15th of March because he had an opening available for the 16th. He asked if I could front him 150$ of the overall 1000$ total to buy marine ceramic coat product. I sent it. He shows up around 6 pm and starts working on the first ski. Finishes around midnight and say he will be back to finish the second ski the next day. Fine no problem. So I end up making my first mistake, paying him in full for both skis. 150+remaining 850$. Well that's where it started going downhill. Reschedules, no call no show, no responses, unkept promises. My time is very valuable so I can't afford to do this for MONTHS on end. So by April 19th after many missed appointments and reschedules I asked for a refund. He called and explained he didn't have the money anymore. Ok I'll give him a reset so we reschedule. So 3 months later after more reschedules and missed appointments along with our time frames not aligning I'm calling him out to do the right thing. Send me a refund so I can get someone else to take care of me. There is way more to this story but I will leave it at that. Please be cautious when working with Edgar as he hasn't been great as of late, make sure he does the work before you pay him, and don't put up with getting rescheduled and pushed aside when there are many other people out there that could use the business! read more

Service requested : Ceramic coating Quality : Value : reasonable as the car needs good care. Fast, $$$, reliable. Thank you. Will be referring family and friends . read more

Requested vehicle to be detailed and scheduled a date and time on September 10th 2025 between 12-1 PM for Edgar to come out. Edgar required me to put a deposit down as a new customer and then proceeded to no call no show on the appointment despite keeping my deposit and not responding to texts days after missing the scheduled appointment. Do not recommend this business at all, this behavior is highly unacceptable and practically fraudulent for requiring a deposit and then not showing up to complete the service and not returning the funds. Extremely unprofessional behavior and is clearly a continuous issue with this person as mentioned in previous reviews. read more

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Needed to find a mobile auto detailer. Went with Illustrious and couldn't be more pleased! Great customer service. The owner kept in contact often and alerted when he would arrive. The owner explained everything he planned to do and did a before and after walk around of my car! He did an amazing job. And my interior looks new again! Not bad for a 10 year old car. Illustrious made me proud to be its owner again. read more

Illustrious Auto Detailing - Backseat where babies had stains and fries - Auto Detailing Near Me

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When I reached out, the owner was very quick to respond and helpful in answering all my questions. They are flexible with scheduling and were able to fit us in at a time that worked for us. The quality of the work was exceptional. We received multiple comments on how clean and nice the car looked after a detail and ceramic coating. The headlight restoration made such a big difference and I don't have to replace them now. We will continue to get maintenance washes through them. Good prices, good customer service and good work. Highly recommend. read more

Illustrious Auto Detailing - Maintenance wash after a ceramic coating - Auto Detailing Near Me

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Did a great job when he showed up -- excellent work. The hard part was dealing with multiple missed appointments. I scheduled more work for him after the great results from the first appointment but the follow-up work for the next day was a no-show. This time there was zero response and no heads up that he wasn't coming. read more

I've came here twice now, once in 2020 and today. Edgar is very reasonable and takes pride in his work. The employees are also helpful and informative too. If you feel something is off, Edgar will correct it. They did a great job on the interior detail for my car both times around. (I have cloth seats) Will continue coming here in the future :) read more

Awesome customer service!!! This is my second time getting my car detailed here Edgar is amazing. read more

Illustrious Auto Detailing - Light restoration like new - Auto Detailing Near Me

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Ed did a great job on my car. He was very professional. He came at the promised time and completed the job quickly. His prices are fair. If you're looking to have your car professionally cleaned I recommend Illustrious Auto Detailing read more

Edgar was professional to deal with, the price was fair and he did a great job on my vehicle. No complaints, I will use this business again. read more

Amazing work! Helpful and professional in every way! I cannot say enough good things about this business!!

Did not go to edgar's shop. We all learned about his kindness when he offered a complete stranger almost out of battery on his tesla due to weather got colder. He selflessly offered a place for him to charge his car and lobby to wait. This is the type of business and ppl we need to support. Good karma. read more

Illustrious Auto Detailing - Edgar being kind - Auto Detailing Near Me

Edgar was great. He asked that we inspect his work before paying. There was one more thing I asked that he touch up on and he was happy to do it. He stuck with the the price we agreed on. read more

I've been looking all over the HD for a good detailing place and this is not it. I paid $110 thinking my car would come out amazing. Was I wrong!! They dried my windshield with my windshield wipers!!! There was a dirt stain on the inside of my door AND my car was still dripping water when I got it. If I wanted a half ass wash I would've just gone to speed wash. read more

Wanted to see how much it would be for a full detailing inside and out. I did the questionnaire and haven't heard anything back since, it's been over a week. Left me on read, whoever put response in 2hrs was trippin because that's a damn lie.... read more

Amazing job on my vehicle for a decent price. I had dog hair and dirt before, there was no sign I have dogs. I recommend and will be using for detailing again. read more

Paid off my car was excited about getting it detailed worst job ever disappointed! Will never bring it back they did call me and apologize said they'd redo it no thanks! read more

I came in with a car I recently was given by a family member and it was very dirty, even to the point of having mold in the car. On the same day I got my car back and it looked brand new, removing the majority of stains from years of unkept. Beyond satisfied, and would highly recommend. read more

I've been trying for a while to get in touch with them to wash my g wagon & I give up. Worst customer service from whoever runs the business. read more

I found Illustrious when searching through yelp for detailing services. Based off previous reviews, I decided to give them a shot. As with most people, I want trustworthy people to work on my car and I was not disappointed. I was extremely happy with the way my car turned out. I did the "works detail" package which was a wash, wax, interior detail and conditioner for my leather seats. These guys spent a lot of time making sure that my car turned out perfect. I will definitely be back. read more

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Illustrious Auto Detailing definitely owns up to their name! They always take great care of my truck and their work never disappoints. They take their time and pay very close attention to detail. I would give 6 stars if I could. read more

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Had to change my 5 star review to a two because the guy flakes out on me when Introed to use them again. Bummer This was the old review:Top notch detailing and customer service at reasonable rates. This was the first time I had the convenience of having the car wash come to me. Definitely the way to go! read more

Great auto detail service! Weather you need an extreme full detail to a mobile wash. These guys always pull thru.

In Illustrious Auto Detailing we trust! Big thanks to Edgar for being very professional and being a man of his word. Customer service on point! Got the ceramic package done on my vehicle, had some minor issues with it. Edgar went out of his way to correct the issues in a timely manner. He came down from the High Desert to Rancho Cucamonga and resolved it like a pro. Thanks again for the awesome and honest service! read more

These guys rock if you need a great. I mean if you want an outstanding detail you call illustrious these guys will make your car shine brighter then Rihanna's diamond. I can tell you my car has been neglected for a good while and they came to my house and made my car look like it came off the show room floor. And they have so many packages to get your car detailed from.basic to extream they even do ceramic coating also they are certified to do clear bras to avoid paint chipping . I went for The works package interior wash and exterior and I can say WOW!. I will be using them from now on. Easy appointment set up as well and they call to confirm. Great customer service and on time to appointments. What more can you ask for. You need a detail call them Do it lol. thanks illustrious awesome job read more

Loved the service. Quick to respond, open communication. They did an amazing job cleaning the inside of my car. Completely removed the coffee stain. read more

Edgar rocks! I'll be sure to use Illustrious Auto with all my Tesla 3 needs!!! This guy has your back and his business is incredible. Thank you for being an example of how the world should be to a stranger in need. read more

I bought my Model 3 going on four years ago. The first thing I wanted to do was to put a clear bra on the front half of it and add the Ceramic Pro coating overall. My car looked great then and it still does. I have never been dissatisfied with the service at Illustrious. read more

I was not going to post a review but I get more and more upset thinking about how I was treated and how much I spent for almost no results. I paid to have a 2 stage swirl removal done. They told me that was their specialty. Edgar said that 1 stage removes about 80% of swirls and 2 stage 95%. I would say they removed 20% of my swirls. I had to bring my car back to them and Edgar claimed it was just swirls left by the first stage. Still only about 30 to 40% swirls removed. Also, he dented my roof and I had to go get that fixed. Edgar paid for it but between Edgars shop and the dent removal my car was gone for about 10 days. Also they are not at the shop during their posted business hours and will tell you to get your car when the lighting is the worst for inspecting. I cant believe Edgar didnt give me a discount for all he put me through. Instead I paid full price for trash work. I could say so much more but dont have the time. Take your car somewhere else and get it done right. I have to pay another $500 to get my car done right. read more

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Awesome shop! Quick responses and got us in the same day for a detail. They did a great job, highly recommend.

Great guy doing great things for cars. He is willing to put business and others before his own family on a holiday. read more

This man's work is amazing the bussiness itself speaks for itself. People that follow and listen to you know that the employee you fired had nothing to do with and it was a good thing you fired him. I give five stars for being a hard working man and please continue with the good deatiling jobs you do. read more

I got the bronze package, my car looked brand new! Excellent work, I highly recommend these guys. Thank you! read more

Couldn't ask for a better mobile Carwash! Never disappointed always on time. If I could give more then just five stars I would!!! read more

Illustrious Auto Detailing - Highly recommend this guy!! If I could give more stars I would! Great wash every single time. Thanks Edgar! - Auto Detailing Near Me

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Illustrious did a great job detailing my car interior and gave it a bath on the outside. I appreciate this work, car was as dealer-new as possible after 3 years. If I have one suggestion, the wonder should probably invest in a good place for customers to sit if they have to stay. They had a waiting area but it had become a new storage area. Still, the team works hard and the results show. read more

Edgar with illustrious is an amazing person who takes pride in what he does. No doubt about it you get what you pay for and he makes sure to take his time to get exactly what you asked for. I will be highly recommending him to family and friends and will for sure use him for all my vehicles. read more

Got my rims ceramic coated by Izzy. took his time and really did a great job ! Definitely coming back to get my car wrap done. Thank you.

Edgar and the crew run a tight ship with everything they do. If you're vehicle isn't perfect, they will keep going until it is, whether it be their basic Executive wash or a ceramic coating job. Illustrious is the only mobile detail service I will let touch my BMWs. I've tried the other guys, and always felt disappointed. Illustrious always leaves my cars looking and smelling fresh, even my 1990 BMW 750IL that I dragged out of the prior owners backyard after sitting for 6 years. I'm saving my pennies right now for one of their Ceramic Pro coatings, the only guys trained to apply the proper coating in the High Desert. read more

inside and out the guys did an amazing job on my tahoe. always professional! may run a little late sometimes. read more

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I highly recommend them! They recently detailed my Lexus for me and they did an amazing job in the inside and outside of the car!