actually switched insurance back to VSP so that I could go back to Dr. Pholvichitr. I sincerely…read morelike the service he provides, however, he and his staff participate in Deceptive trade practices
which are illegal business practices that defraud or mislead consumers. These practices can include false advertising, misrepresentation, and price gouging. A couple of examples include the additional fee for retinal imaging. When I visited almost a year ago this was not mentioned, not once. And yes there was a piece of paper on the wall stating that policy, however it was covered up with other items. I believe the cost was ~$35.00 or so. I refused to pay it simply because I did not give my consent and I was not told about it. However, my wife, my daughter and my son's did, unbeknownst to me (again a year ago). Today, my wife visited the office again, this time there was a text prior to the appointment detailing the fee, however, it states "additional fee" no amount specified. Too bad I can't attach a photo. In addition, the staff was extremely rude to her, and stated one price, then charged another. Upon asking for a refund, she was told that they were unable to give her one because the "manager" was not there to approve it. I'm so disappointed, I'm personally not going to visit this office again and neither are 4 other of his customers, last time. Too bad, if the Optometrist relied on his service alone he'd have a great reputation, however, the price gouging and the fact that the staff can't get their act together on pricing, lying to his customers, yes customers, not patients. He'd have a killer reputation. DO NOT WASTE YOUR TIME, DON'T BE SCAMMED. VISIT ANOTHER OFFICE. Frustrated and disappointed ex customer.
