My review is for the emergency room which is clearly always open…read more As I pulled up to their parking lot, it was easy to either park in an area especially designated for the ER or drive up to their drop off up close the front. When arrived in pain, the intake nurse remained calm and asked me for my information. Lucky for me, on this day, it was not long before they took me back and checked me in. They took my vitals, temperature and assigned me to a clean sanitized bed. After talking to me for a little bit, they gave me a warm blanket and an IV with something for the pain. Most of the nurses were very caring. Nurse Julie was the most compassionate and kept me up to date on what to expect. She made sure I was comfortable and warm. Dr. Ewyee was saving someone life just a few rooms down... it reminded me of how previous life can be. If it weren't for Dr. Eywee, I would not have had the great team I have today working on my health. Sutter Auburn Faith Hospital has a great team and after a few visits, most of the staff has shown they go above and beyond medical needs. I am so thankful for Nurse Julie and Dr. Eywee

I will never come back to this hospital again after my experience with Dr Tiffany Ginger May Liean…read moreHeu. I have never felt more disrespected, dismissed, and unheard. Zero care. Zero compassion. Zero empathy. Zero respect. Never have I ever thought of leaving a review before until tonight. I will definitely make sure the moms I know understand to call ahead to see if she is working or not before they take their kids into the ER. If she is there, drive your kids to a different location.

My son was born in Sutter so we had our pediatrician since then. Dr. Tice was our second…read morepediatrician after our first one went on maternity leave. We quickly noticed Dr Tice is very patient, compare to our first one, who would stand by the door, while I am , as a new mother, still ask questions. Dr. Tice spent double amount of time with us, compare to our first pediatrician. We switched over when my son was about 1 year old and we have stayed with Dr Tice since then, now my son is 9 years old. She is friendly, patient and professional. I immigrated to this country when I was 29,not a native English speaker, and I felt I have always been treated respectfully.

I brought in our young daughter because of congestion that wasn't going away. I needed a small…read moreamount of amoxicillin to clear it up. It should have been an extremely simple visit. After about a long wait, Dr. Tice-Raskin saw my daughter. I answered her questions adequately for her to finally give me a prescription for amoxicillin. What prompted my negative review is that a couple days later, I got home with my daughter and there were three squad cars from two different police departments, four cops, and two CPS social workers there with papers to take our daughter away. Dr. Tice-Raskin's office had made a report of suspected child abuse about us to CPS. Fortunately for us, the cops were very professional and level headed, and they quickly surmised that the child was not in danger. The social workers wanted to visually inspect my daughter for evidence of abuse. Of course, they saw that there were no signs of abuse, and she was very content, and they did not take our daughter away. But that was mostly due to luck. It hold have been within their legal authority to take our daughter and arrest or shoot me, if I resisted. It was only because the officers were competent and professional that that did not happen. When something like this happens to you, as a parent, you wonder what you could have possibly done wrong to cause someone to do that to you. Of course, you know that they don't do that to every parent that brings in a child with a sniffle. There was something about me that caused her to single us out and report us. Initially, I wondered, because the mother is African American, if she might have been so prejudiced that she reported us because of that. But I doubt that that is the only reason, because we have high income and dress and speak respectably, and I doubt that they could report every black mother that brought in a child with a sniffle. Another thought I had, and I suspect this is the primary reason, is that the sight of a male parent bringing a child in automatically caused her to conclude that I must be a child abuser, since only mothers bring in children to a pediatric appointment. The only other possibility that occurred to me was that I asked her at the end of the appointment if there was anything she would use on a minor burn, because the child had an incredibly small burn from grabbing something hot, which I showed Dr. Tice-Raskin. There was just a little redness. She gave me an ointment she said I could apply, and that was it. I suspect that this was the thing that she described to CPS, because she would have had to mention something to prompt them to try to take away the child. But there is no way that they report every child with "a little redness" to CPS. They obviously see thousands of kids with "redness", and they do not report all of those parents to CPS. There was obviously something about me she didn't like. Bottom line, we have to find a different pediatrics office. If it had gone differently with the officers, or if they didn't like my attitude, or if (God forbid) there had been a tiny bit of redness anywhere on the child, they could have taken our daughter into foster care, and she'd be traumatized for life. As a parent, you always weigh all the factors and try to make the best choices for your child. There is no way a minor sniffle could outweigh the detriment of your child being taken and placed in foster homes. I'd be putting her in great danger, if I took her back there. Something to think about. Parents need to consider this- you need a long term relationship with your pediatrician. You should assume you can trust anyone with your child. If it could happen to me, and I am high income and respectable looking and a totally competent parent, it could happen to you, especially if you had disadvantages such as lower income or socioeconomic level.

I seldom leave narrative reviews. However, I am extremely impressed with Dr Narayanan. Among one of…read morethe best specialist referrals I have ever received. Really like his style - approachable, gracious, thorough, conversational. Felt like he was genuinely interested in me as a person - not just a set of lab values.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

Dr. Abassi has been my son's doctor since he was born and he is nearly 10. Dr. Abassi has always…read morebeen a wonderful doctor and my son adores her. Her schedule isn't so packed that it's difficult to get appointments, and she can often see him same day for issues. I highly recommend her.

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

Review is for the labor & delivery unit as I did not see many recent and helpful reviews here for…read moreany expecting parents out there. We had a wonder delivery experience here. All the staff right from the checkin all the way to L&D and Mother & Baby (postpartum care) was incredible. Special kudos to nurses Julie H and Jay. They were so attentive and helpful to my wife & our overall needs.

Hospital emergency department visit. Severe abdominal pain because of an infection. Check in…read moreprocess was fairly fast. The intake personnel all seem tired, curt, beaten down by constant stress. No one smiles, none want to talk beyond the required information gathering. Triage into the medical side was somewhat better. The nursing assistants, Emergency department techs were more engaged. I did not see a Registered Nurse. Everyone was efficient, getting the job done with minimal fuss. The doctor saw me after a 15 minute wait. For an emergency department that is record fast time. He was cheerful, competent, helpful and was willing to have a converstion rather than dictate orders. We cooperatively agreed on a care plan. (It helped that I have a Master's degree in Public Health). My total time for the visit was 90 minutes. Got the medications I needed. 36 hours later I am starting to recover, though I still feel kind'a crappy (Pun intended).

We had to bring my dad to the ER three times in five days before he was admitted to the hospital…read more He had an antibiotic resistant, hospital acquired infection in his hand after having a MOHS surgery from a Sutter dermatologist in October. He had already had a course for 14 days of an oral antibiotic which ultimately failed to treat the infection. Only when his hand had swelled up to the size of a balloon and he couldn't bend his fingers did they admit him. The good news: my Dad had five days of two different IV antibiotics. He is on the mend. His primary care doctor and her colleagues from Sutter were attending physicians which was reassuring. Some of the nurses were wonderful. Hailey, Ruth, and Jessica. Several CNA's were wonderful as well. But on some shifts the care team checked in initially but never seemed to be around. Other shifts he had lots of help. The staff seems overwhelmed and burdened. Some went the extra mile but it seems like a very difficult environment to work in. The bad news: The hospital stay itself was traumatizing for my Dad at almost 87. He had some adverse reactions to the medications (painkillers) and he was clearly delirious for a few days. I'm not sure what happened one night but he apparently got angry at the nurse's station because they were very loud (this was something I noticed in the daytime) and yelled and was apparently intimidating. The next day my Dad had a bed alarm so he couldn't leave his bed. Not even move a butt cheek or it would go off! He told me he felt like he was in prison. He was not oriented to person, place, or time due to his infection and treatment and he felt trapped. I tried to reassure him and I spent many hours in the hospital but the fifth day of his hospitalization he called me at 7 am and said he thought he would die if he had to stay there one more night. He told his doctors as well and they fast tracked his medication delivery and he was released at about 8:30 that night. I heard the nurses call a family member of another patient asking them to come and sit with her because she was pulling out her IV's repeatedly, so it seems that agitation is not out of the norm here. Food: The food is terrible. I had to bring my dad soups and sandwiches because the food was dreadful. He wouldn't eat anything they provided for five days. Unfortunately every meal smelled horrible and was unpalatable. It was basically prison industrial complex food. Thick sliced industrial turkey breast, a scoop of instant mashed potatoes, wilted frozen green beans, and a slather of bright yellow gravy was repeated twice. Dessert was usually sherbet or canned fruit. Breakfast was a bagel and eggs from a carton, scrambled. What is bizarre is that he had a three day stay in the same hospital last year in the cardiac ward and he enjoyed the food. It had fresh ingredients and an appealing quality. Not sure if it was b/c a different ward or if they changed their food vendor. Care for the person: most hospitals have a whole person care approach: they will ask if a patient wants a chaplain, if they have dietary preferences, not here. Absolutely no personal approach or support is provided. Their nondenominational "chapel" is a room with chairs in it. The rooms are all doubles and you are crammed in. Dad had four roommates in five days. His half of the room was directly opposite the nurse's station and they were joking and chit chatting at a significant steady and high pitch. Then he could never see out the window because his roommate had the window view. There were two sets of care team members coming and going- like grand central station. Plus visitors, phone calls, two tvs....disorienting if you were well, let alone sick. Leaving the hospital a CNA that was transporting him at discharge popped in behind the curtain without warning when he was on the side if his bed in underwear....began twisting and lifting my dad's arthritic legs so aggressively that he was getting hurt. I essentially pushed her aside and dressed him myself. Then she argued with me about what floor I was parked on. A bizarre end to a challenging stay. My dad said he felt like he was released from prison that night. He had some PTSD from being in this hospital this time. He is on the mend. We are grateful for the treatment he received. But the environment of the hospital was so challenging that my Dad said he wants to go to Mercy hospital on J St. if he ever needs care. The nursing staff and care environment, whole person approach is caring and calm there. A bonus is the food is fabulous and made from scratch in-house. If he has to go to Sutter Hospital again he said he would prefer to die. I have visited folks in a number of hospitals over the years, and I can say this stay was one of the most chilling and negative experiences ever from ER to discharge. I'm a Sutter patient and I'd be terrified to go to this hospital as a patient...

Came to the Sutter Medical Birth Center to visit a relative that just gave birth to a new bundle of…read morejoy! This location is new, very clean and modern. The parking situation is a private structure across the street, park and use a pedestrian bridge to cross over. Once you enter the hospital, you are immediately met by security where you need to show ID and have your photo taken. I find this extra step normal and necessary. The care of the staff seemed attentive when nurses came in to check on the baby. They were informative as well, giving advice and always asking if we needed anything, I have visited this place before when it first opened years ago and was very impressed then as well. The private rooms are spacious and the newest high tech in a hospital I've ever seen. I came late in the day so the gift shop was already closed. I did bring my own flowers and balloons to make the occasion extra special. There were no complications at all for her delivery. If you are thinking about which hospital to give birth, its seems the care and expertise at the Sutter Medical Birth Center would be the perfect choice.