Front office staff are rude, Pushy, demanding and are unable to make reasonable accommodations. The front office experience is terrible. We've been going to Dr. Wang for years and tolerating the front office, but it's time to go for us. Dr. Wang is great! The total experience is not good. read more

great Doctor, horrible office. the office needs to be cleaned and painted and started over. The DR is amazing. The staff, which are his family are terrible and rude. read more

Excellent pediatrician! Very approachable, responsive, caring, intelligent! His wonderful mom works in the clinic too. Love her.

Best doctor EVER! We have been going to see Dr. Wang since our son was 2 days old! He just turned 16!!!! Love you Doc! read more

I hate to write this review because Dr. Wang himself is amazing. We saw him for almost 4 years, and he was thorough, sweet, personable, and always seemed to genuinely care about my babies. We grew to really like the medical assistant as well. She has a very thick accent and is very straightforward, but also very kind once you get to know her better. Unfortunately the front receptionist is extremely rude and caused us to switch pediatricians. My first son was born at Sutter and saw Dr. Wang for almost 4 years. He always had insurance through my husband who works for the federal government. Fast forward to 2021 and we had our second son, who was born at Kaiser (where my insurance was through) and immediately followed up with Dr. Wang after he was discharged. My youngest son saw Dr. Wang a handful of times over a couple months for shots and other visits. My husband's employer took a couple of months to process the paperwork to add my youngest son onto his insurance (go figure, it is the federal government). Dr. Wang's receptionist called us constantly asking us to add my son to our insurance so they could process the billing and I always told her the same thing - what my husbands employer was telling us - that it took up to three months for them to process the paperwork and as soon as it's processed, they would process and pay all outstanding bills. The receptionist began getting extremely nasty, telling us we couldn't come in for the shots my son was due for unless we paid all the outstanding bills out of our own pocket. She called constantly, weekly, maybe more, seriously stressing us out. I spent so much of my maternity leave calling my husband's HR dept, the insurance company, and the nasty receptionist who was downright rude. The thing that really upset me was that my oldest son was on the same insurance and all his bills were paid no problem, so she knew the insurance would be fine as soon as the paperwork was processed. This didn't deter her from being an absolute nightmare to speak and work with. Dr. Wang is a gem of a human. His staff unfortunately has caused us, along with many others according to these reviews, to switch providers. I can only hope he reads this Yelp and realize he needs to make some changes to his front office staff. read more

I would never come back to this clinic again, this afternoon, I drove my daughter to go there for school admission health exam and tried to convert her foreign immunization records into California yellow card, but a very old nurse with weird accent refused to take her in, just because we are new immigrants (SSN is still underway), I said I was willing to pay cash, and she said no clinic would accept new patient without insurance during the pandemic, and she even suggested me to call every number in the phone book to find out if we are lucky to find one can take cash and new patient. I felt very offensive... I strongly don't recommend anybody to go visit this irresponsible and no compassion clinic. read more

Dr. Paul Wang and his late father (Dr. Peter Wang) before him have treated my four kids for over 16 years. They have always been welcoming, willing to listen and available when we needed to schedule an appointment on short notice. Dr. Paul Wang is patient and thoughtful during examination and conservative with his treatments which we appreciate. I see negative comments regarding his staff, but I've never encountered any issues. His mother still works in his office. To some she might be hard to understand with a heavy Chinese accent, but she's kind, thorough and knowledgeable. The office is not fancy or high tech, but what matters the most to us is his treatment of our family. The primary sadness for us is that we are about to "age out" of pediatrics! Thank you Dr. Wang and staff! read more

The lack of five stars is not because of Dr. Wang. Dr. Wong is a great pediatrician and he does a great job. The lack of five stars is due to his front office staff. Unfortunately that's who you talk to when you call and who you have to deal with when you go into his office. They lack professionalism, class, and they just are not friendly. read more

Communication with the receptionists is TERRIBLE. She can't explain anything and nothing makes sense about what insurance they take. Also, they will drop you if you miss your first appointment- even if it was an emergency. So sad they treat parents this way. I would never want my children in the care of inconsiderate people. read more

I'm so torn about this office. I absolutely love Dr. Wang and his MA. They are kind, gentle people that clearly care about the children. The 2 of them are always quick with a smile and a lollipop. The shots are fast and they try the best they can to distract. They also are very accommodating and welcoming. The front desk woman is a completely different story. She is rude, unhelpful, the first to say no to obvious questions she is not educated enough to answer and disrespectful. She clearly does not care about the actual needs of the patients and their families. I'm very disappointed that such a nice, kind physician and MA would employ such an uncaring person. read more

We met with Dr. Wang for the first time yesterday. He is a very thorough and knowledgeable physician. His front office staff are very sweet and even offered us water on our way out as it was hot. Dr. Wang is very personable and we are so excited to have him as our new pediatrician. read more

The dr himself is amazing, his office staff is something else. After a misunderstanding regarding a payment we were discharged as patients and when I asked to speak with the dr or a manager to figure it out I was told that wasn't how it worked and no one would be calling me back. Part of care is working through Misunderstandings. His staff is young and has zero customer service skills. He was the dr for both of my children from birth and to not offer a return call was completely mind blowing. read more

Dr. Paul Wang is a great doctor who I would highly recommend to family & friends. His office staff? A whole other story. Olivia is the rudest office employee I have ever had to deal with. I have worked retail management customer service my entire career and would never speak to customers the way she spoke to me today. She definitely needs customer service & phone etiquette training. Her mistake should never be pushed onto a patient - especially a new mother. Because of her actions, I am still deciding if my two children will be returning to this office. Sad we lost a great doctor because of her lack of skills. read more

Dr. Wang and his staff are ABSOLUTELY wonderful! I love love love this practice and frequently refer my friends looking for a pediatrician for their children to him! If he took adults I would switch over myself! My daughter and son have both went to him since they were in the hospital at their birth and we've been very pleased with his practice over the years. His staff always gets back to me quickly, and they always squeeze us in that day, if needed. I have never had the receptionist turn me away when my children were ill because Dr Wang is "too busy"- not once. I have had friends with horror stories about their dr being too booked or busy to see their young children, but never with Dr Wang! Even if he's got a full schedule, if your child is sick and needs to be seen, he will see you. I have called him over the years after-hours and have received his answering service and he calls back quickly and is always kind and understanding, even when I've woken him up or disturbed his dinner. He is patient and kind in all situations. Dr. Wang understands the importance of a mother's intuition, and he trusts what your gut with your kid, he never makes you feel silly or stupid for asking a question. My kids adore going to visit him, which says a LOT about his interaction with them! As for the previous reviewer referencing a receptionist named Tiffany, I have went to this doctor for over 6 years and they have had the same staff the entire time, and no Tiffany. I think they are confused in which Dr. Wang they are reviewing?? read more

Dr. Wang is awesome. We met him at the hospital after I delivered, we loved how he treated our daughter and asked if we could have him as her pediatrician. Of course he said yes. His office is a 30 minute drive from our house with tons of pediatricians around us to choose from, but we love his expertise and gentleness with our baby girl. Being first time parents we are very picky with any professional that will be around our daughter. My husband and I chose not to vaccinate our daughter and he did not pressure us into vaccinating which I found really surprising (in a good way). Most doctors would look at us like crazy people for choosing not to, but this is our child and our choice. Dr. Wang kindly said "ok we will see you in two months for her check up". This is a pediatrician I will definitely recommend to friends and family! read more

He's a first-class doctor. He really needs to refurbish his office and give it a make-over as it seems to be stuck in a 1997 timelock. But he really is great and the best around. read more

It saddens me to leave such a terrible review about a Dr. who I have spoken so highly of since my children's birth. My three children who are 11,11, & 9 have all been in the care of Dr. Wang since birth and we originally crossed paths because he was the pediatrician making rounds at Mercy San Juan after the birth of my twins. I loved him from day one and was so happy to find that was accepting new patients. This review has nothing to do the the doctor himself and everything to do with his front desk staff! I will spare you the details and drama but can say that I am absolutely appalled by the treatment I have received by the receptionist and office manager! I have reached out numerous times to try and speak directly with the doctor about my concerns and have been denied any access whatsoever. I sit here and wonder if he has any idea how poorly his office staff is treating patients and parents? As a last resort, I'm hopeful that Dr. Wang personally monitors his yelp reviews and will reach out to me directly to discuss. Samantha 916.223.3246 read more

Dr. Wang's office is like stepping back in time, but only in the best ways. It is a family practice in every sense of the word. He is an old-school one man practice (since his father, Dr. Peter Wang, passed away a few years ago), and his mother is one of his patient assistants. My son (born 2008) has been with Dr. Wang since birth. Dr. Paul Wang is an amazing doctor. He's younger (maybe early 40s) and very knowledgable. He gives it to you straight, and doesn't try to be over-cautious by doling out unneeded meds "just in case". But he also does not dismiss your concerns. He listens, gives you his knowledgeable perspective, then guides you in the decision-making process. He makes sure you have input in the process. Dr. Wang is also very caring. When my son had a medical condition arise earlier this year, Dr. Wang personally called me every three days to ensure my son was on-track for recovery. Whenever we have an after hours problem (though we try NOT to call after hours unless we need to!), his answering service has contacted him and he has personally called us within 15-30 minutes tops every time. For urgent same-day appointments, we have always been accommodated. The ONLY negative to his practice is the way the practice is run (the flip-side of the aforementioned old-school practice!). They have no email or online presence. No electronic access to your child's medical records, etc. The don't accept any form of electronic payment. I have had to mail in a check after EVERY single visit since 2008, as I never, ever remember to bring my dusty old checkbook! The last time I was in the waiting room, I heard a TYPEWRITER clacking!! Like I said, old-school. Luckily Dr. Wang isn't old-school, just the way his mother seems to run his practice. A few last things... There is usually a 5-30 minute wait to see Dr. Wang at appointment time, but since you always see him personally, this is understandable, and I will gladly live with a small wait. His mother is a doll and very sweet, but she has a heavy accent (Dr. Wang has no accent), so you just need to listen carefully to understand her sometimes. Not a big deal to me, but if you are hearing impaired (as my mother found out when accompanying me on a visit) it may take effort to comprehend what she is telling you. I am grateful that there are practices like Dr. Wang's still available in today's impersonal mega-practice era. I wish he saw adults too ;-). read more

What a shame and how embarrassing for Dr. Wang. I called to be set up as a new patient for my little one and had some questions. Unfortunately, the young lady that answered rudely cut me off and was not helpful at all. Called back to get more info and another woman answered and seemed to care less and in a rush to hang up. It's very strange and I have never been treated so poorly by a medical office. Seems everyone has the same problem with front office staff and NOT the doctor. Dr came recommended by my OB but after this experience over the phone, I will definitely not be going in to this office. read more

Wow what a ridicules office! I called to set up my son as a new patient. She chinese lady picked up and said we dont accept new patients we are full. I told her i called yesterday and was told they do. She said what insurance you have i tell her anthem she goes we only take newborn wait till next year what the hell!? How do you turn down a child that needs shots this year. Ill never recommend them. read more

Dr. Wang is such a genuine doctor who provides nothing less than quality care. He treats my kids with so much love and really cares about my kids. I highly recommend him if you want the best doctor for your children! read more

I love Dr. Paul Wang! My son is 3 1/2 and has been going to Dr Wang since he as born. He is kind, friendly, and overall very knowledgable. He cares about each and everyone of his patients. I feel very safe with him and couldn't ask for a better pediatrician. I highly recommend his office! read more

The best decision I made was choosing Dr Wang for my kids pediatrician. He is so assertive to the kids needs. I have never met a doctor that took time out of his day to call me and leave me a message to see how the kids are doing if there were not feeling well and just following up. He even took the time to check on the kids when they were born in the hospital. He truly is an amazing doctor. read more

Dr. Wang is amazing. His mother, Mrs. Wang, works there with him. She is nice, but she has a very thick accent. I have the hardest time understanding accents, but here's the thing -- Dr. Wang himself doesn't have an accent and he does EVERYTHING. The only thing the nurses do is take temperatures and weight. Mrs. Wang seems to like to give some advice as well, but I know if I miss something, it doesn't really matter as Dr. Wang will go over everything with me anyway. Mrs. Wang's accent is the one complaint I hear the most, so wanted to address that first. She really is a sweet lady once you get to know her. There is sometimes a wait to be seen, but it is worth it as he never makes you feel rushed and will ask you if you have anymore questions. He explains things well, has a laid-back and gentle demeanor, and knows how to talk to kids. He gives the shots himself, he makes the phone calls himself, he is old-fashioned in doing things himself and really getting to know the kids and family. But, he is modern in that he is young, fresh and up to date. He is the best of both worlds. My husband has said, "If he were my doctor, I'd actually go to the doctor." I have called Dr. Wang on holidays, he calls me back himself in about 15 minutes. I have called and gotten in on Christmas Eve, where everything was fine, but he encouraged me to call anytime if I needed to, then called me on the day after Christmas to make sure everything was still fine. (I was a new mom and my 3 week old daughter sounded hoarse and I was a bit reactionary). He almost always follows up if I am extra worried about something. He is the best doctor I have ever seen. I know I can rely on him to be there whenever I need my kids' doctor's advice or help and that is so very reassuring. read more

I absolutely love Dr. Wang because he gives EXCELLENT service. I have not met another doctor that calls you back right away yes even on weekends after 10 PM. He double checks you got his message and he is always so sweet and nice. He has been my sons pediatrician since he was born and we drive all the way from Berkeley to have our son seen by him when we can. If I could give Dr. Wang 10 stars I really would :) read more

If I could give more stars I would!!! He is exactly what a doctor should be......honest, trustworthy, patient, compassionate, knowledgeable, and conducts his business with an infectious smile! All 3 of my kids are under his care! They also like visiting him.......It's never a scary doctor visit. As parents, we appreciate all his qualities and most of all his follow ups and genuine concern. Thank you Dr. Wang for being a great example for the medical industry. read more

Dr. Paul Wang is a great pediatrician to my two daughters. I highly recommend him. He takes the time to answer all my questions, returns calls, and has a gentle touch with the little ones. read more

I have nothing but praise for Dr. Wang! He is so kind, gentle, and patient. He always takes the time to answer my questions and my daughter has always been very warm to him. I really wish he could be my primary Doctor. :) read more

Best pediatrician in this world. He genuinely cares. My daughter has been having stomach issues for more than a week. Dr Wang has been calling me ever day to check on her. Sometimes I called him twice but he was never irritated and always wiling to help. I am a patient for life and hopefully my grandkids sees him too which might be 30 years from now. Thankyou Dr Wang read more

I met Dr. Paul Wang at the hospital. I thought he was kind and my overall feeling was quite positive so I made a follow up appointment. His office was small and I couldn't understand 3 words per sentence the nurse was saying. Her accent was very hard to understand. She was not gentle with my baby when weighing him. I moved here from Texas 3 years ago and my two kids were born there. It has been 7 years so I have to re-learn newborn care and things are a bit different in California. My obgyn visits were delayed until 10 weeks whereas in Texas it is 6 weeks so for some reason I thought the first appt here was at 1 month and it was normal for CA. Mr. Wang was not kind. In fact, he was rather rude and made me feel like a terrible mother. My baby had lost 9 oz and is one month old. I am breastfeeding him and the questions directed at me were one right after another. He had me on edge and I was even stuttering I was so taken back. Example: It was time for my baby to eat and I said "It looks like he's hungry. Dr Wang asked what time he ate last. I said 12:30 and he said yeah its 3:00, no kidding. Earlier in the conversation he asked me how I was feeling him and I said both, pumping and breastfeeding.Later, he asked what type of formula I'm feeding him. I said I'm not giving him formula. He said I thought he said you were feeding him both. So I had to correct him. The way he approached me was as if I am purposefully harming my baby. Like he was trying to catch me in a lie. I came home crying and have thought of nothing since. I wanted to go back in there and confront him, but he had a waiting room full of patients and I waited for 30 minutes so I would have probably waited again. There was a mother and her baby out front because there weren't enough seats in their very small waiting room. read more

We met Dr. Wang at Mercy San Juan when our youngest daughter was born. He has unparalleled bedside manner. He is a gentle, kind, patient Doctor. I am so glad we chose to continue our daughters care with his practice. read more

Went to see Dr. For our newborn visit, unsure if we were going to stay. After the visit both my husband and I were so impressed we wanted to bring both of our children there. Dr. Accepted both of my children into the practice. After we had an in-office procedure done on a Friday, Dr. Wang took the time to call us on Saturday to check on our son! A++!! I was so impressed at his thoughtfulness and attention to detail. Absolutely amazing! read more

Dr. Wang is a very kind, easy to talk to Dr. He is very low key. I always feel comfortable talking with him. NEVER rushed! And he makes calls home asking how your child is!!!! WOW! He is great! The only thing is, I wish they would replace the carpet in the rooms with linoleum, so the rooms would feel cleaner. read more

Dr. Wang is amazing. My son has been in his care since just after birth. He's been so warm, and comforting! Not only for my son, but also myself and his father. As first time parents, it can be very scary when something is wrong with your baby. Dr. Wang never made us feel like we were paranoid, or over-zealous. He always makes time for us, no matter the schedule. I live 45 minutes away, and still drive out there for care. Dr. Wang always remembers us and treats Sully like family. Sully loves going to see Dr. Wang, where a lot of children his age might be afraid, (lots of shots this early in his life), he is always happy to see him. He's been a blessing and I love that it's a family affair, (his mom works in the office with him, and he took over his fathers practice when he passed). read more

My kids have been with Dr. Wang for 3 years- he's so awesome with them. They both love going to the doctor. It's so nice that even when they need to get shots, they still don't fight going, he has such a calming presence about his office. Answers calls on the weekend and truly cares about our children. read more

If I could give zero stars I would. My 6 year old son broke his arm and they refused to see him. We have had the same insurance for years and because of some mix up, they lost his file in the system and said he was not their patient. We called the insurance and confirmed that he was fully covered with this doctor. The rude front office staff said that they will clear it up but it will take a few days to get him back in the "system", which means my son would have to walk around for another week with a broken arm and no cast. I said I will pay cash, whatever it costs; I want my son to see his doctor and get help. "Sorry... we don't do that here." What kind of a doctor refuses to see an injured child who has just broken his arm? I called back and the front office answered the phone giggling and laughing. Completely unacceptable. Completely unprofessional front office. Completely uncaring front office. Do not see this doctor! You cannot rely on him when your child is in need! read more

Dr. Wang is the most compassionate; caring, honest Doctor I have ever met. I have had health problems myself for 15+years(half life) and never met a doctor that is remotely close to the caliber of doctor that Dr. Wang is.He has gone up and beyond from the moment we met him. Calling unannounced on his own time to follow up on our children's illness, multiple times. He answers any questions you may have; even answering brief maternity questions as my wife trusted his opinion much for then her delivering doctor. He is fantastic with our 3 yr old and newborn. He handles them as if they were his own. We recently were having to change our insurance and our priority of the policy change was to ensure our children got to stay within his practice. He is an independent doctor and the only physician that you will see. He has never cancelled or moved an appointment and has even fit our children in same day if he deems it necessary. If he is taking on new clients(I cannot believe he wouldn't be full) and you are looking for a pediatrician; I would recommend Dr. Wang without any hesitation and I say this knowing what great care your child will receive from him. He is a true rare gem in the ever changing medical world. I look forward the the years ahead and sleep much better having a diagnosis from his when our children have an illness. We appreciate him very much! Thank you, Doctor. read more

We love Dr. Wang. He has been amazing with our son. I gave birth at 11:15 at night and based on some of my friends references chose Dr. Wang to be my sons pediatrician without meeting him first. My husband said he heard the nurse talking to Dr. Wang right after I delivered and he was there at 6:00 am the next morning. I've had to call him after hours and he always calls me back himself. There is not an "on-call" doctor that I've ever talked to before. It makes me more at ease to talk to someone who actually knows my sons history. He is always very sweet and gentle with him. My son calls him Doc McStuffins and adores him. Doc Wang's mom is as sweet as can be. She may be hard to understand at times but if you just ask her to repeat what she said you can figure out what she is saying. I'd give Dr. Wang 10 stars if I could. read more

Dr. Wang is an amazing doctor!! He always takes his time with each patient and he is such a sweet and caring person. From experience with working with him, I know that Dr. Wang loves being a pediatrician. All of the parents always compliment how great he is and how much they love him. Sure the office is a little small, but that's how all of the offices in these buildings are. It shouldn't matter the size of the office, what people should be concentrating on is the way the office runs and how well Dr. Wang does his job. The front office works very hard while continuing to do the best they can, no matter the situation. And the nurse (Dr. Wang's mother) may have a thick asian accent but she's one of the people who practically started this practice so she deserves to be respected for how far she has brought this office. Anyways, Dr. Wang is great and I give him 10 out of 10! read more

Wonderful doctor! Patient, kind, understanding and very accommodating. I would recommend Dr. Wang to anyone with children. It runs in the family, Dr.Peter Wang was my pediatricion and he was the greatest. read more