This review is long because it reflects many months of treatment and ongoing consequences. I took…read moretime to write it because I genuinely wanted to believe this practice was competent and cared about its patients. Unfortunately, my experience showed the opposite.
When I first came in, my teeth were not in good shape. I had not been to the dentist in years and knew I would need significant work, including fillings, a crown, and likely a root canal. Because of this, I specifically asked to be seen by an experienced dentist. Instead, I was scheduled with Dr. Biggs, who according to the practice's own website had graduated only nine months earlier.
The work she performed caused lasting damage. Nearly a year ago, I received two fillings on my upper left teeth. To this day, I cannot chew on that side due to severe pain. For months, the only solution offered was repeated bite adjustments, filing the fillings down multiple times with no meaningful investigation into the cause of the pain.
After seeking multiple second opinions and transferring my full dental records, including before and after imaging, I was told by other dentists that the fillings were not done properly and likely caused nerve damage. This assessment was consistent across providers and aligned with the ongoing pain I have experienced since those fillings were placed.
During a later visit for a cleaning on the lower half of my jaw, the hygienist was unavailable and Dr. Biggs performed the cleaning herself. During that appointment, she broke my permanent retainer. I felt it happen immediately and she was visibly startled. The dental assistant in the room, Ana, attempted to dismiss it and insisted it had already been broken, which was not true. She continued to tell me that permanent retainers are meant to break, which is false, and tried to deflect the situation with jokes despite how uncomfortable I clearly was.
To Dr. Biggs' credit, she did take accountability in the moment. She temporarily sealed the retainer and personally walked me to the front desk, stating it needed to be fixed. However, there was no follow up, no resolution, and I later learned the practice does not even provide that service. It became clear the situation was being minimized rather than addressed.
I continued treatment but requested a different dentist and was seen by Dr. Blythe. While she was kind and clearly more experienced, she was dismissive of the pain I repeatedly reported from the earlier fillings. During my crown preparation, she discovered I needed a root canal.
That crown preparation left me severely swollen, bruised, and bleeding for three days. I was sent home without pain medication or antibiotics and was only prescribed medication after calling back to explain how much pain I was in. During these appointments, the same dental assistant was extremely rough, repeatedly pushing the suction tube against my jaw and inner cheek. This behavior was again brushed off as normal.
The endodontist this practice referred me to was alarmed by the condition of my jaw. She was shocked that I had not been prescribed antibiotics or adequate pain management and told me that was not normal. Because of the swelling and inflammation, anesthesia did not work and the root canal had to be postponed. She prescribed antibiotics immediately.
At that point, I was in constant pain, missing work, and emotionally exhausted. I sought another endodontist recommended by a friend, who reviewed my records and again confirmed that what I experienced was not normal or acceptable care.
Despite this, I had no choice but to return to the original practice because the crown preparation was already done and insurance would not cover starting over elsewhere. When I relayed what the specialists had said, it was minimized once again. The crown I currently have remains painful and requires further evaluation.
Afterward, I received repeated calls reminding me to complete additional work and warning me not to miss out on insurance benefits. Each time I explained why I would not be returning. Each time I was told the office manager would follow up. That never happened. The priority was clearly revenue, not accountability or patient safety.
Eventually, I was offered a removable night retainer instead of a permanent replacement. By that point, after months of pain and stress, I was done. I have since obtained multiple independent opinions, all of which confirmed that what I experienced was not appropriate care.
I spent significant money only to be left in pain and forced to redo work that should have been done correctly the first time. These high volume clinics prioritize profit over patients. If you value quality, accountability, and long term health, go elsewhere. I wish someone had warned me.
