Super helpful staff, quick and easy ! We were in and out in less than 15 min. We went in to get our…read moretags. Definitely would go again, affordable as well

Terrence took very good care of making sure I had foreign currency before my trip…read more It was my fourth time getting Currency from them and each time has been perfect so hats off to a wonderful group of Customer Service oriented dedicated staff

Very efficient and quick service with friendly and helpful staff! Emily does a great job in asking…read morehow the client wants their exchange to be divided. Highly recommend!

The markup that's placed on the exchange is kinda dumb since it should be a direct exchange. The…read morecurrent rate for euros from dollar is $1 for €0.87. They are selling euros at 1.25 which is higher than the market. It's kinda obnoxious. On top of the over market exchange rate, they also charge their exchange fee. The employee at the counter when I questioned the cost, even told me the price can change by location you're in meaning if I was in a different state it could be higher or lower. Looking at the screen shots, with the current exchange rate I'd pay $574 for €500. CXI is charging $635 for €500 on top of the $10 exchange fee. Don't be fooled by the rates because they are probably intentionally inflated for their profit. Check with your bank before using this company

Jonathan Tostado who works at front desk is so helpful! I…read morehave nothing to say but to praise him! Definitely recommend this branch. I walk in the last minute to asking for a bank deposit letter. He stretch out and work with me instantly! Thank you thank you and thank you!

Honestly, they need to fire these old tellers there at the branch. Unprofessional and can't even…read moregiven an accurate date for the cashier check deposit date. Please don't come to this location for any needs !

Not great customer service. I went in last Wednesday to withdraw some cash, and found a lobby full…read moreof people waiting to be seen for their appointments. The line for the tellers wasn't too bad, maybe five people with one teller working. My teller wasn't particularly friendly and occasionally scrolled on her Apple Watch during our transaction. I asked if I could have an envelope for my cash, which she gave me with my cash instead of putting the cash in the envelope for me, so I had to scramble to get everything in my purse with everyone watching. Mind you, there are signs everywhere telling you to me mindful of who is around you when exiting with cash. It seems to be the bare minimum when it comes to service, no smile, and very little conversation. Honestly, I've been treated more politely on the phone with B of A than in this branch, and I've been a customer since 1982. I'm guessing this is a managerial issue, since everything flows from the top. I've read the customer reviews for this branch and they are embarrassing. There are many other banks in the area who's customer service is so much better. How can you be satisfied with these sad reviews you are getting, you should do better.

Worst bank ever. They really need more tellers. Minimum wait is 10 minutes. Only Bank of America in…read morethe area. Drive to Pomona branch or chino at least 10 minutes away will be wasting the same amount of time. I have no idea why they can't hire more staff in this economy!

As you may know Chase took over Washington Mutual a while ago. I had great service at this…read morelocation when it was a Washington Mutual and I am receiving even better service now that it has become Chase. The iPhone quick deposit feature is extremely efficient and convenient. My checks are deposited and confirmed within 30 minutes of uploading from my iPhone as long as I do it before 6:00 p.m. PST.

It looks like many people report problems at this branch. My experience is consistently different…read more The most convenient branch to us is up on Foothill, but every time we enter that branch they seek to harass and annoy us by blocking any transaction for one reason or another. -- Anyway, my wife ended up at this Indian Hill branch late yesterday, after being chewed up and spit out by the folks at 805 W. Foothill. The teller at the Indian Hill branch smiled and greeted her. Everything "wrong" at Foothill was not a problem at this branch. The gentleman at the teller window knew exactly how to fulfill a simple task. It was done in under a minute. -- I think JPMC will soon be forced to deploy AI-tellers. I have four accounts with them and I am seriously considering moving them away. It seems that depriving them of revenue and telling the story on Yelp is our only recourse.

The service is nice here, but the wait times are HORRENDOUS. No matter what time of day I come to…read morethis bank, the lines are always ridiculous, and the mood runs from tense to impatient to downright furious. The ATM's are usually free, but if you have any other kind of business to conduct, I highly suggest going to another bank; especially if you're on a tight schedule. Exchanging foreign currency alone took me 3 weeks to complete at this bank, due to all the confusion, and I only came here because it's the closest bank to my house. But again, the service is super nice, so if you enjoy chewing the fat with your local banker, feel free to stroll on in.

This location's staff are helpful but recently I've had a number of experiences that have…read moreultimately left me dissatisfied and extremely disappointed in Wells Fargo's services. For starters, months ago I visited the outdoor ATM and the security guard (whom I have addressed on numerous occasions before this incident) came out and asked me what I was doing. She said, "There are people waiting in their cars for the ATM but they are scared because of you." To which I replied, "Is that something they told you because my intention isn't to intimidate anyone?" To which she replied, "I don't have to ask I know." At which point, I told her I didn't understand why their fear was my problem. I've banked with Wells Fargo for years and needed to access my bank app to verify the money I had transferred had successfully gone through." She urged me to move on. I told her I did not appreciate that as a long time customer. (Especially after all the times I had respectfully addressed the security guard when I visited the inside of the banking facility) Thereafter, I successfully changed my name and followed through with the process at the social security office and DMV to access my new SSC and ID in an effort to update my records at Wells Fargo. While the staff was kind enough to squeeze in my appointment, the Banking Agent did not order my new card, requesting that I follow through with the process on my app. I did. But the card never got mailed to my home. I checked many times over the last month. So I recently ordered a new replacement and Wells Fargo changed my card number. I understand why the was change was performed but I am disappointed at how time consuming this whole process has been. I did also process a name change with Navy Federal on the same day and their Banking Agent printed a new card out with my updated records the same day. I love banking with Wells Fargo but all of this is frustrating. Being treated like some kind of criminal at my local bank by a security guard I've always respected was an isolating and uncomfortable experience to say the least and the elongation of my name change process has been incredibly annoying. I hope I will receive my latest card order in the mail more promptly this time. Since it is not the first time Wells Fargo has lost my card in the mail. I strongly advise this location to follow up with their security guard's training and customer handling because I was made to feel like I didn't belong at a bank I have been in business with since 2016. Thank you for taking the time to read my feedback.

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

A few days ago I was stuck in horrible tragic and decided that I would pull off the 10 freeway and…read morehandle a couple of errands... One of my things to do was to open a new bank account. I stopped in at BofA in Rancho Cucamonga. I was met with massive smiles from Mayeli Calero and Marilyn Escalona. Right away they offered me a seat and made me feel like a valued customer. They reviewed all my options in a clear and transparent way. They were speedy and thorough. They got everything done in a short amount of time. I'm looking forward to being a long term BofA customer.... Job well done!!!! I'll be sure to let my friends know all about these 2 employees when I hear someone needs to open up a new account.

I am not a client of bank of america. I drove my 84 year old father in law (handicap) to conduct…read moresome banking business. My understanding is he wanted to check his account for a specific check that paid or is lost to place a stop payment. We walked in, my father inlaw stood in line where there two tellers in attendance. A line formed behind him. After speaking with the teller letting her know the circumstances behind his concerns. She advised him that it would be best to see a behind the desk associate. He walked over found two associates talking in a corner he interrupted their conversation asking for assistance. One associate advised my father I law to walk with her across the lobby to the podium to see if there is a 4:30 appointment as it was 4:33. And no ine was waiting it seems unlikely there's anyone waiting for their appointment. The male associate had to use a pin code to go behind the counter to speak with the FSR (financial service manager) to see if there was an appointment. Meanwhile my father inlay is holding on to the podium to steady himself. Once the male associate returns he advised he doesn't know if there's an appointment. The female associate asked my father inlaw to now walk with her back to her desk have a seat, she will arrange an appointment for tomorrow to come back to the bank to see if that check posted or what can be done if the check hasnt posted yet. I am an associate at a financial institution, I know this bank account search should take no more that 10 min. His appointment is for tomorrow at 9am. I advised this associate that I work in banking seems like an easy thing to look at his account. She gave me a face as if to say oh really?! I said I get it -this is your protocol. She says because we are so close to closing (at 5pm) We drove back home. My father inlaw called the automated customer service searched for the check and placed a stop payment -this took my father inlay less than 10 minutes. I know someone is reading this saying he should have done this to begin with, or why not online? My father inlay comes from a generation where banking is done face to face. The customer service is not found in this banking location. Its just absent this will lead to a distrust in banking. My advise to this location do better!

I cannot put into words how thankful I am to have worked with Steve on helping me acquire my new…read more"baby", my new company, Groza Learning Center. From the very beginning, he was just on top of EVERYTHING. From connecting me with several prominent loan officers to assisting with negotiating the best deal, getting all the necessary paperwork from the seller in a timely manner, he was there every step of the way. He came to the table with vendor relationships and recommendations which proved to be invaluable. People who would go out of their way to pull ME aside and tell me how much they love working with Steve. How often can you say that about your real estate agent? On top of everything else, Steve guided me through the entire process with a smile. Besides his sharp professionalism and attention to detail, he brought personality, humor, and levity to every single day, I really appreciated. I highly recommend Steve to anyone who is looking for a top-notch real-estate agent.

I began working with Steve Barnett of The Valley Business Broker in early 2023, and from day one he…read moredemonstrated a deep understanding of both the automotive industry and the financial side of selling a business. Steve carefully reviewed my books, prepared a clear valuation, and guided me through the listing and marketing process. Due to personal circumstances, my business was listed more than once, and each time Steve stayed patient, professional, and fully engaged. His expertise, persistence, and strong communication skills helped carry the transaction through to a successful full-price closing. Steve stayed in constant contact and handled every step with professionalism. I couldn't have asked for a better business broker -- and he's a great guy to work with as well