Had them come to our home recently and it was the first time using their services. Cleaning was done in about an hour and a half for a 5 bedroom two story house. Have been getting cleaning services for years and never did it feel so quickly done. After a brief inspection/walkthrough it looked pleasing to the eye.. the cleaners spoke zero to no English and it was hard to give them payment.. they didn't know who I was to pay or what not. After they left, I further inspected, since it occurred to me how quickly the job was done. I found that they didn't mop our kitchen floors (evident when I moved my kitchen runner rug, and saw a stain) Picture below. I saw my carpet under my dining table had plenty of crumbs, an entertainment center wasn't wiped at all, and a clean diaper that was on the ground in the loft was in plain view! Cabinets in bathrooms weren't properly cleaned.. just all in all the worst cleaning job I've had done at our home. When we complained they sent them back to complete what we had brought to their attention.. at this point I had already left for work, so trusted them to fix the issues. Came home later and was told by my son that the workers returned with an attitude and none of it was done They half-a**ed what we asked them to do, and still asked for payment. They claimed to "move furniture if you want them to get under places" really? Under a dining table? Basic cleaning services like mopping out kitchen floor and wiping counters seems easy right? Not for them apparently. Maybe they're good sometimes but they sure as heck rushed our house. Be aware as we paid $250+ for some crappy service! Won't be using them again!
The owner of the business replied, I am the son that was there when you first came.. not once as I disrespectful to your workers, I stayed out of their way and was on my phone the entire time. Your policy of checking over your employees "work" done, goes to show that you're not to be trusted if we have to double check for their effort. We never asked to move furniture but for basic places to be cleaned. Aka our carpet in the living room LOL Your workers didn't speak English, so how did they state they needed time? Our house was dirty for sure, but not to the point that "extra time" was needed. With that extra time you still failed to do a decent job. Your response and failure to take accountability for your incompetent workers is bad for business and best believe we'll be spreading the word to BBB and Google reviews. The pictures show for themselves. We never asked you to wash dishes and the dishes were actually already done before you came.. so you bringing it up just goes to show that you're saving your own butt and bringing things to light that don't exist. We have the text threads and will be posting them elsewhere so you know our pictures are in real time! SEE THE PICTURES!! We never once tried to avoid payment, we asked your cleaners where to send money.. (CASH APP, Venmo, Zelle) we have all of it, but they couldn't get ahold of their supervisor and they couldn't give us an answer. The owner is afraid to own up to her workers mistakes and never once offered an apology.. instead came up with excuse after excuse. STAY AWAY read more