Great products and exceptional customer service!! I was rearended yesterday and the force broke my hitch lock. Submitted a 5 minute claim and within 10 minutes I already had shipping info on a new lock! We have the ratchet straps which we love and the tire gauge/inflator. I think it's time to go ahead and buy the adjustable hitch, especially with a US based company and the exceptional customer service! read more

Rhino USA - Motorcycle Parts & Supplies Near Me - Murrieta, California

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Great product, outstanding customer service. Submitted a claim and they went over and above to get my issue corrected. They definitely stand behind their warranty. read more

The straps are great. I use them every day st my job. The only issue I have had is that after some extended use the ratcheting mechanism fails. With that said there is a lifetime warranty. This is where the company really shines. I followed their directions for filing s warranty and they replaced sll of my straps no question asked. This is amazing. No one has customer support like this that is fast and easy. I will definitely continue to use and promote their products thsnks to how great their customer support is! read more

They were able to help me with my warranty claim , best straps and easy to use. We go off roading a lot so love them

The customer service is excellent and the warranty is really great. They resolve issues very quickly and you can buy with confidence

Customer Service is amazing and warranty is top notch but the retracting straps don't seem to last long and the retraction mechanism fails . I keep mine in the bag inside the cab of the truck so they get premium treatment and the cheap is I buy from the discount store I treat like garbage but they don't fail . Hate to leave a bad review cause the company itself seems solid just one bad product out of all the cool stuff they offer that's all . My straps are the 1" 10' retracting style FYI read more

Rarely have issues with their products and if i ever do, im always covered by their life time warranty , helps me buy with confidence read more

Rhino USA - Motorcycle Parts & Supplies Near Me - Murrieta, California

Great products - service and warranty I have the quick straps- 2" and 1" and the 8" adjustable hitch. I had an issue w the hitch and they solved it immediately- great products and company read more

A couple of years ago, I received a set of ratchet straps as a gift. Recently one of them stopped retracing as it is supposed to. I contacted Rhino USA (after business hours, I thought). They replied immediately and processed a warranty replacement. Great products and great customer service. read more

Top notch setvice, very good product we use them on the daily. I highly recommend these straps. 10 stars for product and service

I had a missing part in my purchase. I reached out and received an immediate response from their AI Support. It was really cool, but most importantly my issue was resolved! Thank you!! read more

They make a lot of cool recovery products and they are lifetime warranty. They standby their products.

These retractable straps are a game-changer! They hold our Can-Am Defender perfectly. I highly recommend them and would definitely buy them again! #Straps #Defender #Recommendation read more

The best and fastest customer service I have ever received in my 58 years of life. This company absolutely stands behind its product 110% and they have gained a customer for life. read more

Fell in love with these after one use. after a couple I noticed some fraying. prob rubbing on something. I took my chances and wanted to see how strong their warranty is. By the next day they already had a replacement coming. Thank you Rhino read more

Best working straps on the market. If a warranty is needed if they are the fastest on the market for warranty of there products .Have yet to have any problems on a warranty claim. I wish others could and would follow them. I own about 16 straps sets and use them constantly since we are moveing. I trust Rhino straps with everything needed tied down read more

After an initial delay In shipment of my order, I quickly received communication from Rhino USA apologizing for the delays as they personally packaged and expedited my order. Thank You Rhino USA, you turned a bad experienced around and made it an exceptional experience in the end. Your outstanding customer service & wanting to make things right does not go unnoticed, THANK YOU RHINO USA!!! read more

Awful website. No "my orders" or "My account" tabs, so you have no way online to see your orders or shipping. Save your email, it's your only proof. Tried to give them a second chance but woke up to find they canceled my order (that I was expecting and needing today) randomly w no email or notice or explanation. Just saw the refund on my CC. Overpriced and way behind the times. read more

I had a 2" strap break under extreme pressure, I sent a quick email to the warranty team and literally 1 hour later they responded and said they were sending me a fresh set of straps - BTW I only was asking for 1 replacement strap - Highly recommend the product and service is stellar !! Get some Rhino straps !! Grant read more

Rhino stands behind their product, the customer service I received was fast and 2nd to none.

Bought some tie downs for my husband and they work amazing! He loves them. I had a question and their customer service was quick to help me. I will be a customer for life. read more

best straps on the market and lifetime warranty, super fast customer service. i've bought my boss and buddies some and they love them

My straps messed up and they are sending me new ones great products. It's is to do a warranty claim if something happens to your stuff

Love these straps but like many others I had one quit retracting. I read that Rhino backs these. Went to website submitted a claim and in less then an hour received a confirmation email that they were sending me another one. No product I have ever used was backed by customer service like that. Can't recommend these enough. read more

I received a set of 1" retractable ratchets that were defective. I emailed rhino usa and they were quick in replying and sent me a replacement within 2 weeks. I really like their customer service. Thank you Rhino USA. read more

Can I give zero stars? After providing no updates for a week Rhino cancelled my order and gave me no reason why, Several emails to support later and it turns out their inventory planning and production teams are incompetent. Lovely of them to wait until it's too late to order anything else in time for Christmas delivery. These guys will never get a dime from me. Horrible company, horrible experience , and if that's any indication, I wouldn't trust their straps as a dog leash. read more

Placed an order on 12/4. After a week I did not receive any updates and emailed multi times requesting updates and details on the order. I only received AI generic responses. Finally on 12/16, received an email "order cancelled" no apologies, no details. read more

I ordered a set of D rings off of TikTok. They were advertised at half price. And free shipping. When I received the earrings looking at my statement, they charge me the correct price but they charged me $31 for shipping. I called spoke with Jacob at customer service And got no results. I guess I'm pretty well screwed will never ever buy another rhino product again. read more

I've bought many products from this company and have always received a great product. Customer service has always provided me with great service and have a lifetime warranty on all of their products. I will continue to buy products from Rhinousa in the future. read more

I placed an order for 2 sets of retractable straps on 12/3 and the order stated it would be shipped within 3 business days. After a week I emailed customer service multiple times and never received a response. I finally had to call this morning after 12 days of silence and was told my order was cancelled because the straps were out of stock. They could not even tell me when it was cancelled. I never received an email or a refund. I asked if I wouldn't have called would they have just kept my money and not tell me? She said she didn't know. So shady. I hope I don't have to file a dispute from my credit card company. Total scam. Stay away. read more

Ordered a Folding Table set and the sent a Portable Camping Chair. Tried to contact them but no nothing. I tried so many times directly and thru Ebay but nothing. I requested for a refund but it seems like they won't respond because the order was delivered. I don't want or need the chair but without any contact between us, we can't resolve this issue which I think is what they want because they have the payment for the Table Set... they let you buy something and send a different product of lesser value.. do NOT purchase anything from Rhino USA..... read more

Rhino USA should be the bait and hook company of the year. My first order came with a 10% of next order, code didn't work. My 2nd order came with a 10% off code, didn't work. I spoke with Justin at customer service and he said the code doesn't work for Amazon, even though it said it on the paper I received with my 1st and second order. Justin said they could charge more for the product plus hit me for shipping. He followed up with, "Let me see what I can do and I'll call you back". Crickets... I will never go back to them because of their unethical way of business. Zero stars if I could. read more

I hope to be able to update this review. I received a wrong order which is/was my error. I have emailed and. contacted Customer Service 8 times hoping to get this corrected. ZERO responses from email, and ZERO response or connection via phone. This saga has been 2+ weeks and to say the least I am past the point of tolerance. So I'm to the point of publicly calling them out to answer ANY phone call (with 5 VM left out of 7 attempts- ridiculous) or email regarding my original order issue. read more

Ordered a tow strap and soft knots. I need to return them because they are too large for my situation. The 100% return guarantee would be useful if you can get ahold of them. I repurchased the 5/8" tow strap and hope for the best. I emailed them 4 times, called them 4 times nothing yet. Trying since 12-16-2024 to reach out to Rhino USA. The return policy is 30 days for refund. I'm not sure if I will get them in time to meet the deadline. I'm wondering if they are out of business??? Purchased the first set on Cyber Monday 11-30-2024. It's now 12-20-2024 I have 10 days left. Come on USA company need you to respond.... read more

Don't buy from them. They lie to you and take your money and don't deliver. I ordered the stick for my Marine son. Got tracking info but no notice that it was delivered. Looked up tracking saw they said delivered a day early, no picture or proof, my daughter in law looked everywhere in apartment complex and could not find it. I have things delivered their all the time with no problem, they have delivery lockers. Emailed Rhino and got AI response. Called shipping company and they called the driver who did not answer them, said they would note my account. Emailed again and was told another would be shipped out and I would get tracking info soon...nothing. Called company and was told they were out of the stick but he would go look in warehouse, came back on phone said he found one and gave it to his warehouse manager with instructions it was to go to my son and verified shipping info. That was last Thursday. Still nothing. Now it's Tuesday and they won't respond to my emails except for the AI response. Not a reputable company. read more

Bought Rhino-USA tire pressure gauge. Nice product it seems but I feel mislead. "SUPPORT AN AMERICAN CO." is in their advertising, and "USA" in their company name, but product was made in the People's Republic of China and was not disclosed in the ads. I have nothing against Chinese products, per se, but misleading and deceptive advertising. It's on the box but that fact only discoverable after purchase. Hmmmm... so you suggest we support American business but you don't? read more

Rhino USA - Made in PRC. That's Peoples Republic of China. - Motorcycle Parts & Supplies Near Me - Murrieta, California

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Nothin seems to be made in USA. Better products at harbor freight, I got better straps at big lots, the rhino straps I had broke within 2 uses. Stay away from This company and products read more

Ordered on July 31 from RhinoUSA.com. Product ships from China and took for ever. They provide a tracking # for it but it only shows until it gets to USA once there there is no tracking number and my product was never delivered even though it shows it was. How can they show its delivered and no local tracking #?. Scam site all the way, not USA like the we site name implies read more

Ordered a 4-pack of ratchet straps May 25, 2024. Got confirmation email and a shipping email. Still waiting. Tried to email them and came back as undeliverable. I think I have been scammed, damn it. My mail box is under 24/7 camera watch. Saw another 1 star who sounds just like me. BEWARE!!! read more

I ordered a 4-pack of their retractable ratchet straps on 4/12/2024. A CHINESE company hit my credit card and sent me an order confirmation email, along with a tracking number. The CHINESE company's tracker states that the package was "Delivered In/Near Mailbox" on 4/30/2024. No package was ever delivered. USPS does not recognize the tracking number. read more