1. Rey’s small engine repair

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New Braunfels, TX

Rey’s small engine repair

5.0 (1 review)
Closed • 8:00 am - 8:00 pm
Updated 2 months ago

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10 minutes

Response rate

100%

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Mowers and More Equipment Repair

Mowers and More Equipment Repair

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My intent is not to be malicious, but this is 100% my honest review of my experience. If you had a…read moregood experience, awesome, but this was mine. If the owner replies to this review claiming they have no record of working with me, it is a lie. Here is the reality of my four-month, $1,400+ experience with Mowers And More. It started in April with a $210 diagnostic and a $500 PTO clutch replacement that did not solve the issue. They then said I needed a wiring harness. What followed was a frustrating series of delayed appointments. I was incredibly patient and accommodating through all of this, including reschedules for when the owner was hospitalized, and another time when they had to reschedule and couldn't show up because it was very hot that day and they got overheated at their earlier jobs. When they finally showed up weeks later, they realized they forgot to order the necessary PTO switch. They hadn't checked their inventory and blamed an 'AI ordering system' instead of taking accountability. Worse, during the install, they actually blew a solenoid, leaving my mower completely dead and unable to even crank. They had to make another trip just to fix the solenoid they broke. Literally before this entire ordeal, my mower cranked up just fine. Sitting idle for months waiting for their delayed repairs is more than likely what contributed to the fuel issues, not the 'wrong gas' that the owner later tried to claim. During that visit, they drained the fuel system, put on a new filter, and got it running on starting fluid just long enough to claim the PTO worked. They told me my carburetor was 'gross' and that I needed a new one. At this point, I was completely fed up. I told them I would just handle the fuel system myself because I wanted them gone. I never intended to not pay them. However, I clearly communicated that I wanted to get the mower running first so I could personally verify their electrical work. I couldn't just take their word for it. Instead of being understanding, he claimed, 'We did the work you hired us for,' and demanded the $720 final payment for a machine that still wouldn't stay running. I held my ground and refused to pay until I knew the machine worked. I am not a professional mechanic, but I took over, put on a new fuel pump, cleaned my old carburetor (I didn't even need the new one they claimed I did), replaced a single fuel line to the tank, and boom, it fired right up and cut the front yard perfectly. Only after I got it running myself did I go ahead and pay the invoice in full even though I feel like I shouldn't have, just to wash my hands of them and close the account for good. The owner likes to brag that they just won a local repair award. When confronted about this terrible service, he made excuses about how hard the parts supply chain is right now and claimed I 'have no idea' what it is like to run a "repair" business. It is incredibly ironic, especially when my entire career has been building companies in Home Services and Tech. The reality of running any business is that backend logistical issues happen, but it is your job as an owner to manage that chaos so the customer doesn't feel it. Save your time and money and find a true professional.

I would not recommend this business. They charged a fortune and did not fix the mower. The mower…read morenever ran properly after their work. During the first mow after they "fixed" it, it ran very, very rough. On subsequent attempts, the mower continually died and I was not able to cut my lawn. I paid close to $500 dollars and the mower was never fixed. I don't have extra money to throw away. They really created a hardship for me.

Quick and Mobile Wildwood Small Engine Repair

Quick and Mobile Wildwood Small Engine Repair

(4 reviews)

I understand that it is necessary to give a star rating in order to document a complaint. However,…read moreif I could do so, I would give them a negative star rating. Anyway, on Feb 24, 2026, this company sent a technician out, by the name of Robert (?) to diagnose my gas generator. Prior to the actual appointment, or even scheduling the appointment, I was quoted the following: General Fees: - House Call - $49 per visit, even if the visit is to complete the repair, diagnosed at the initial visit. Even if the technician was unable to do a competent job, and new visit would be necessary to remedy or complete the initial service. Giving them the benefit of the doubt, they may work with you on this fee. - Diagnostic Fee - $100 however, this fee can be used toward a tune-up anytime. - Taxes & Credit Card/Debit Card Fee - Service Fee - 5.1% which includes tax, transaction fee(s) and everything. Not sure what else there would be, for there to be a an "everything", but I digress. Equipment Specific Fee(s): - Tune Up (Gas Generator) - $495 (Minus diagnostic fee if previously paid). Upon arriving, the technician, completed the diagnosis, I assume and the cost of everything would be $578.72. Of course, I attempted to break up the payments, part before the repair and he remainder after the repair/service was complete, but whomever Robert spoke with to see if this was acceptable would not approve this. It was all up front of nothing, and simply pay the quoted fee for house call and diagnostics, which would have been $149.00. With very little options as a housebound disabled veteran, I approved the estimate and the technician moved forward. By the way, the technician had already torn down the specific areas of concern, and to this day, they still remain in a torn down state of disrepair. UPDATE: Received a call back from Rob, I assume this is Robert, the technician who came here, tore down my generator, then only called me back to advise me that they were refunding the amount paid, minus the diagnostic fee ($100) and the house call fee ($49). So, I originally paid $578.72, they refunded or provided a "goodwill" refund of $100 on April 8, 2026, and after approximately 2 months, 19 days (Feb 24, 2026), and several calls requesting a call-back from a decision-making company employee. They finally submit a partial refund of my full payment on May 15, 2026. First of all, the house call ($49), I can accept that. However, they are charging me for a diagnostic with no proof that a diagnostic was actually done. Not to mention, the diagnostic fee can only be applied on a later tune-up, which of course, I will NEVER be able to utilize as the initial work was NEVER COMPLETED! I say this, because it is my understanding that, a diagnostic is supposed to diagnose the problem, so the customer can decide whether or not they want to move forward with repairs. Once that agreement is in place, rather verbal (Feb 24, 2026) of by contract/invoice/receipt (Feb 25, 2026), and payment (Feb 24, 2026), there is both an expectation of a reasonable time to complete repairs, effective communication and if all else fails, a full refund as services were not completed as agreed. Since the customer agreed to the repairs, as did the business, and the repairs were not done, it stands to reason that the diagnostic fee should also be refunded. Since there is no proof that the diagnosis was done, or done properly, since no repair was done, the diagnostic fee needs to be returned as well. The partial refund was submitted on May 15, 2026. As of May 25, 2026, the refund has not processed. UPDATE: Partial Refund processed on May 26, 2026. Paid: $578.72 - $100 (goodwill refund) - $317.80 = $160.92 - $49.00 - $100.00 = $11.92 (Not including the diagnostic fee, this is still owed!). I guess, since the diagnostic fee and the house call which were kept, amounted to $149, but they kept, $160.92, I can only guess, they decided to keep an additional $11.92 to cover their level of incompetence. I can only assume that these two characteristics can be quite expensive. CAVEAT: Per their website, they are an accredited business by the BBB. Based on the BBB, this business is not accredited.

I have a new riding lawnmower with a belt that kept falling off and they came out and quickly found…read morethe problem. I have a new belt, a new pulley, a spring on my deck, back in business. The price was worth it. These guys are great. They come to you. Give them a call.

Rey’s small engine repair - outdoorpowerequipmentservices - Updated October 2026

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