I am a bit disappointed with the pick-up service at this location. I put in a pickup request online…read morefor a two-count claw clip set. Mind you I paid $16.30 for this item, almost $20. Not cheap at all. After picking up the claw clips, I go back to my car. And as I am checking it, I noticed one of the claw clips was not clamping properly, but the other claw clip was.
I immediately go back to the guest services counter. I show the defective claw clip, to the female employee, who helped me. I asked her if I could do an exchange, for another set of the exact same claw clips. She asks me to wait at the counter, because she needed to talk to her supervisor first. Finally her supervisor shows up, and he tells me to go find the claw clips I wanted, and then return to the guest services counter.
After finding another of the same set, I go back to the guest services counter, to do the exchange. The same male supervisor, then starts asking me, all these unnecessary questions. It was as if he didn't believe me, when I said the first set of claw clips, were defective.
He also came off like he thought, I was trying to scam them or something.
I show him the first claw clip set that had the defect. He "let" me do the exchange, even though it was technically, their fault to begin with. This male supervisor (short stocky 30 something year old Hispanic guy with glasses) didn't offer acknowledgement, apology or anything. Excuse me, but telling the customer to go look for an item themselves, kind of defeats the purpose of customer pickup...Not only that, but the employees should have very well examined, and inspected the item, before giving it to me. Last time I checked, items for pickup, should be in new and pristine condition, when given to the customer.
If I knew I had to go into a giant store to look for an item myself, I would not have requested customer pickup. Also, this target has a bunch of weirdos and homeless people, who like to hang out in the parking lot. It makes you not want to go there, after a certain time in the day. I don't think I will do another pickup at this location.