WOULD RATE ZERO! PLEASE LIKE SO OTHERS CAN SEE!
I'm extremely disappointed with my first experience and last at Retro Island Gaming.
I went in to purchase a sealed Prismatic Super Premium Collection and personally inspected the box before buying -- it was in perfect condition. However, during the handoff, one of the owners (Kimmy) punctured the seal with her long nails, leaving a hole roughly the size of four quarters. This was not a "minor seal imperfection," as they later claimed (screenshots) -- it was damage that occurred during the transaction, not before.
When I reached out, the other owner, Josh, reviewed the security footage and insisted nothing was wrong. Instead of owning up to the damage or making it right, they dismissed my concern entirely and hid behind a "final sale" policy -- even though the product was not in the same condition it was in when I committed to buy it.
As a collector, condition matters. I paid full price, expecting a pristine sealed product, and walked away with something damaged by staff and refused any resolution. If you care about sealed condition and customer service, I strongly recommend shopping elsewhere. If you choose to still buy, don't ask for a bag and make sure to look at every sealed corner, especially if the person in front has acrylics or nails that are long. read more