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    Restoration Unlimited

    5.0 (1 review)

    Services - Restoration Unlimited

    Carpet cleaning

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    11 years ago

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    Zerorez of Utah

    Zerorez of Utah

    1.6
    (13 reviews)

    I was not happy with the look of the carpet and called the company. They arranged for a different…read moretechnician to come the next day. He spent more time on the high-traffic areas and spots. The carpet looked much better. I appreciate that Zerorez was willing to redo the carpet cleaning service.

    DO NOT get scammed by any extra services offered by the tech! Insist on simply cleaning according…read moreto the bid! We inadvertently paid $2,245 for a small area to be cleaned that was estimated at only a few hundred. I was out of town and my daughter texted me that the tech said our carpet could NOT be clean unless it received a special treatment. He said it showed (under his special light) need of heavy duty cleaning to remove pet and possibly human residue. Nothing appeared to the naked eye at all. I had to click on several documents and approve it all on my cell phone BEFORE the work could be done. I couldn't see well what I was agreeing to as we were loading a trailer and I didn't have my glasses. The tech NEVER said to our daughter, "It will be $75 per squirt." He NEVER mentioned a $ amount. We used this company for years with excellent service but NO more! It is sad to be scammed by a company we thought we could trust and thought to be reputable. The fine print even says "unguaranteed" when describing the "special" treatment! And who ever pays the total for any service - and under pressure - before it is completed? I complained to the manager who consulted with the tech (who lied) and the owner. The best they could offer was a small credit for next time but there will never be a next time with this company. A very expensive lesson was learned.

    Restoration Unlimited - carpet_cleaning - Updated August 2026

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