DISORGANIZED AND LACKS COMMUNICATION. I am so incredibly…read moredisappointed. I scheduled an appointment and arrived at the scheduled time only to find out that there was no appointment scheduled for me. I reminded the receptionist about the specific conversation we had, and she said she remembered it, but somehow the appointment was not recorded. She then said that there was a cancelation at the same time I arrived and the doctor could see me right now. She gave me a packet of paperwork to fill out. 10 minutes later when I returned the paperwork, she said that actually the doctor will NOT see me as she needs to go home since her child was diagnosed with strep infection and she didn't want to expose her own patients. I was so frustrated at this point that I decided not to come back for another appointment. A few minutes later as I drove away from the parking lot, the receptionist contacted me to let me know that the doctor's husband was now able to babysit the child and now she CAN see me. I was completely shocked by continued back and forth lack of communication. I said I would not be returning. You think that's it? NO! The doctor then called me to let me know that in fact based on my paperwork I should not be seeing her at all and go to the ENT!!! I have ringing in my ears, if an audiologist is not the right place, then I am a total idiot. Needless to say, this is the last time I am going to this place.

Gina and her knowledge,patience and understanding made getting my hearing aids such an easy…read moreexperience.. My hearing aids changed my life so I can participate in all conversations and not feel left out.. I'd also like to shout out to Jennifer who works with Gina..she is always willing to help me with things if Gina is not available.. They are a fantastic team and I recommend them highly to anyone who is struggling with hearing loss..

I have been going to brentwood hearing center since forever. I am 43 and have never been anywhere…read moreelse. I wouldnt trust anyone else. The audiologists there will do everything to find the right style, fit, brand, hearing aid, that will lead you to live your best life. You will get a 30 day trial on any aids your interested in. If you dont like them, they will find another, that you will like. I am extremely picky about the sound of my aids, and they have never failed me. To me, this place is top tier!!

This a very patient friendly office. They have many brands to choose. I would recommend them to…read moreanyone. Mary W.,

I was VERY disappointed and frustrated with this center. While the staff is nice, the…read moreprofessionalism is lacking to say the least... Example 1- My medical records were mixed up with someone else's when I transferred to another center. This could have serious consequences. These extra documents were discovered while the new doctor was flipping through the pages. Example 2- My allergy drops were lost in the mail, when I went to pick up replacements, they were unaccounted for and so was the allergist who told me they would be there. After 30 minutes of waiting, several extra staff went in the back to "mix" my $200 drops without the allergist present. Example 3- Dr. Sauvegeau was nice to start but didn't address my chronic sinus issues. He kept pushing surgery that "might" solve the issue. He started to make me feel like I was overreacting and he began to seem annoyed with me since I wanted to take a more conservative approach. After several visits I realized that he never took the time to really listen and he seemed arrogant. Example 4- It was beyond difficult to reach the allergist; I called several times daily for over two weeks, and left messages only to finally find out she had never faxed my requested records. Overall, I had a very frustrating experience and ultimately had to leave. I am now seeing Dr. Sacks at the Nashville OAT center and have been highly impressed.

1. Dr. Sauvageau was asking me strange questions like do you like your breast implants. What type…read moredid you get. Did you get the gummy bear. Made me uncomfortable considering he's an ent doctor. 2. The woman who work at the front desk were never very friendly. Felt a little DMVish. 3. I have found overall better practices elsewhere. Best of luck!

Awesomeness place the staff are very Nice pick up was very…read moreeasy They are on the 9th floor Superior service Scents4youteam.com

After an appointment here, I felt like the quality of care was detailed and understandable. I…read morelearned more about what I needed to do for my ears and how to best care for them, while also being able to get connected with any equipment I needed. Highly recommended for anyone suffering with tinnitus, or if you are a needing filtered earplugs/in ear monitors as a musician.

I had a troubleshoot appointment with Dr Grome the other week as a first time patient. My hearing…read moreaid had stopped working and she got it fixed for me right away! She saw me immediately, and was friendly, courteous, and professional. The office space is convenient to downtown Nashville and right off of 65. The facilities were nice and she had lots of great product offering. I plan to use her as long as I live in Nashville!

I never thought at age 51 I'd be wearing hearing aids, and here I am…read more These guys did my baseline testing for my hearing 8 years ago, and when I thought things had gotten worse, I went back and now I'm a customer. First of all, I like the fact that they are in the same office building where they were 8 years ago, it makes me feel like they are a very stable group that's going to be here when you need them. Secondly, I never felt pressure with my new purchase. These things are expensive, and my health insurance even paid for part of it. And they offer a wide range of pricing on units, so it's totally your choice to go entry level or high end, they had positive things to say about all the units. The staff have all been very nice, the office is very attractive, and I'm six weeks in so I guess I'm getting used to them. I can't say that I love my hearing aids, because honestly I still can't tell a huge difference in my hearing... but I also wasn't too horrible with my hearing to start with. That's the only reason I'm giving 4 stars instead of 5 - but they are all really nice to work with. So if you think you need a little amplification in your life, give them a call.

I have been a very happy customer of Hearing Services of Franklin for at least 17 years. They have…read morealways provided the very best diagnosis, fitting, and troubleshooting I could ever expect to hope for. Over the years I have watched the business grow and improve. When I go there I am treated as family and I feel involved in everyone's growth in their jobs, the starting of their own personal families as well as the births of their children, and I am always confident they will do the best thing for me. That's all a person can ask. Simply, look no further, they are the best.

Highly recommend. As a musician, hearing is very important and especially clearly. I got my in-ear…read moremonitors and they did such a great job the first time I went for impressions ! Dr Ellison and crew are so friendly and really care about what they do and love to help anyone in need whether it's cleaning your ears, conducting a test, hearing aid fittings, helping set up your phone to work with your hearing aids etc...they got you covered !

From the owner: AudioNova Franklin is part of a nationwide chain of convenient neighborhood hearing care centers…read more We are open and accepting appointments for current and new patients. We offer hearing exams, hearing loss and tinnitus consultation and the latest in hearing aid technology. Contact us today to schedule an appointment.

At the 22nd Ave location, my most recent visit may just be my LAST visit. The chaos and lack of…read morecommunication in this practice was shocking and inherently has to be dangerous. Following the visit, including multiple lab visits (for errors and omissions) and one of the most regrettable MRI experiences, among the dozens I've had, they sent me a collection notice along with a Past Due bill which I had never before seen. Fourteen years of good experiences have been wiped clean by a band of incompetent hires and management which apparently doesn't care to rein in the misfits. Had this been my first visit, I would not even consider returning. Dr. Wierum has provided superb medical care, but my concern is that " the inmates are running the asylum."

I don't get why there are so many negative reviews. I had the best experience here. I was so…read morenervous when looking for a new doctor. Everyone was so friendly, they really cared about my concerns, and they were so kind.

I chose this place because of great reviews. I realized too late that they were for another…read morelocation. Dr Lainey was very friendly of course and said she would give me a great discount on hearing aids. Later I found out she upped the price on paper to make it look like I got a deal. She took only 15 minutes & charged an absolutely ridiculous amount to have her computer program them. After doing research, I found out she charged me way more than what other audiologists charge in town for the exact same aids & service. I have never felt so taken advantage of before. Every little extra thing she does comes with overpriced additional fees. No breaks whatsoever. I feel like I have been had by a con artist. The service she has provided has been subpar. I have left msgs & received no response. I found out she locked my aids. Because of that only she can continue to program them as needed. Unfortunately, I'm stuck with her until I need new aids someday. I deeply regret ever going to see Dr Catherine Lainey in the Franklin, TN. Fair warning. By the way, the receptionist is 5 stars.

Johnson Audiology created a great first start to help improve my hearing. Kansas was very helpful…read morein scheduling my appointment and working with me upon arrival. Dr. Gray was great in explaining the results of my hearing test and all of my options. Lots of options and choices and she helped to find a solution to meet my needs and budget. Very happy with the great service provided.

I had a very bad experience with them. I made an appointment with a doctor but when i arrived i was…read moretreated by an intern, no explanation. The doctor I made the appointment with was in the room and did not introduce herself or speak to me at all. When I brought this up to them, she was quite rude about it. The intern was hapless and ineffectual. I will not be going back.

I had a bad experience with them, but I have few options for hearing services. It's impossible to…read morefind a phone number for your doctor. Even when you do, by some miracle, find a number they don't return calls. Their front desk staff is curt and unresponsive. Other than that, they were just OK.