I chose this place because of great reviews. I realized too late that they were for another location. Dr Lainey was very friendly of course and said she would give me a great discount on hearing aids. Later I found out she upped the price on paper to make it look like I got a deal. She took only 15 minutes & charged an absolutely ridiculous amount to have her computer program them. After doing research, I found out she charged me way more than what other audiologists charge in town for the exact same aids & service. I have never felt so taken advantage of before. Every little extra thing she does comes with overpriced additional fees. No breaks whatsoever. I feel like I have been had by a con artist. The service she has provided has been subpar. I have left msgs & received no response. I found out she locked my aids. Because of that only she can continue to program them as needed. Unfortunately, I'm stuck with her until I need new aids someday. I deeply regret ever going to see Dr Catherine Lainey in the Franklin, TN. Fair warning. By the way, the receptionist is 5 stars. read more