Having been a long time customer of RH, I can unequivocally state that the quality has gone down. We ordered furniture in February and paid over 6k down payment. We then were told furniture would not arrive for 4 months. It came broken In June. Like literally the legs of the couch were broken. The delivery man said that RH was packing differently and just threw parts in a box instead of properly wrapping them. When furniture was returned as broken, (the delivery guys took it back same day as delivery) RH still billed our cc for the remaining 6k. I have paid over 12k for furniture I don't have. I was told replacement pieces would not be here until September. WTF is this? Who does business like this? My wife called RH customer service and all kinds of promises were made- reduction in price, no delivery charge (yes they actually charged us a delivery fee after all that), and a loaner sofa. After almost 4 weeks still no loaner sofa, I told my wife RH was completely overrated. read more