This team has been absolutely amazing. From the initial call, to mitigation and working with my…read moreinsurance adjuster, they have been hands on, communicating well and extremely helpful. They were trustworthy and friendly and walked me through everything and answered my numerous questions. Highly recommend and while I don't want another issue, if I have one- they are my first and only call!

Can't really say enough good about Serv-Pro. From the initial contact with Ryan, to the final…read morewalk-through, nothing but professional, courteous, and attention to detail. Serv-Pro sent a highly qualified & experienced team that made the experience seem easy. They worked their butts off but also seemed to have fun doing their job. The team they sent were connected to each which made the time shorter & the job easier! Special thanks to Ryan, Jordan, Nicole, Rachel, Nate, Claudia, & Gordon. They boxed & moved everything in record time. They also moved us back into the house we rented. I really can't say enough about these guys. Imagine knowing you're disaster relief & then going from job to job not knowing what you're gonna face. They've obviously got this down to an art!! Thank you Serb-Pro!!!

I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

I was away on vacation when I was notified of a faulty garbage disposal leaking water . Paul Davis…read moreimmediately sent a mitigation team . The team was very professional, knowledgeable and friendly . They explained the process and answered all my questions to my understanding . They would notify me of their schedule and arrival times . I am very pleased and impressed with the work and level of service I received . I highly recommend them !!

I would never recommend this company to anyone. They were non-responsive and the person that was…read moresupposed to GC my flood repairs to my home which involved many trades (plumbing, wood floor, tile, carpentry, carpet) failed big time to adequately communicate and meet project timelines. They had three weeks to order carpet and install and we agreed upon the date for install three weeks in advance and they did not follow through. I took the day off work because the GC never shows up on site and to find out for nothing - carpet has to get rescheduled. #fail They really dropped the balls. Definitely would not recommend.

Restorex was excellent from the initial call to the final walk-through. We can't recommend them…read moreenough! They worked directly with my insurance, saving me a lot of time and hassle. They truly look out for your best interest, and their pricing was very reasonable.

From the owner: At RESTOREX, we understand that Property damage can be a distressing experience. That’s why we’re…read morehere to help you restore your property and your peace of mind. With years of experience and a dedicated team of experts, we’re committed to providing swift and effective Property damage restoration services. From initial assessment to complete restoration, trust us to get your property back to its pre-damage state.

NW Disaster has been my go to restoration company. As a realtor I need an honest and reliable…read morecontractor to take care of any water issues. They have taken care of my clients for over 10 years and are always prompt, thorough, but don't over correct. I always recommend NWDS to anyone who needs any kind of remediation or repair.

We had the best experience with NDS Not only did we have…read moreissues during the corona virus episode- which they took great precautions to keep us and themselves safe being in our home. Gary was great and on point and David was not only pleasant to have in our home, he made sure we knew everything he was doing and how it worked. Definitely recommend them!

I would not recommend them. While nice people, the bottom line is key so they use inferior…read moresubcontractors who show poor craftsmanship while Ultraclean supervisors are not to be seen and have no way of knowing who is doing what.

Everyone at this company was so helpful and friendly. They made a terrible situation so much…read moreeasier. And their prices were very fair too. A+++ all the way.

If I could give yall a 10 start I would. My home has been on market for MONTHS! I was constantly…read moreand consistently getting complaints from potential buyers that the house smelled of wet dog. No matter what I did, no matter how hard I cleaned, the house STILL smelled. My realtor had recommended having the house fumigated. I eventually reached out to Servicemaster for help. Bill was so incredibly supportive, responsive and reassuring. Bill had promised not to charge me for their time and sent someone out to my home to see if they could help before recommending any expensive services. Ralph had come out to my home and pin pointed EXACTLY what was causing the odor. It happened to be coming from a sheet in my linen closet and my robot vacuum in the kitchen. I cleaned out my linen closet and I started removing my robot vacuum before every showing. I did not receive another complaint. My house officially sold as of today! Thank you Ralph and Bill! You guys were our saving grace!

Awesome Cleanup! Awesome Customer Service! Working with ServiceMaster was so easy! They were very…read moreaccommodating and always had a smile! We would definitely use them again...but pray we won't need to! Thank you Erin, Preston, Alan and Travis!

Devon did a wonderful job on my home repair following some water damage. There were a number of…read moreissues including some patio roof repair and gutter adjustments, partial foundation fortification, as well as interior wall repairs and drywall and trim installation in a stairwell that was all gaps and crazy angles. Devon was precise and detailed in all areas, especially the stairwell that now looks much better than before the damage. He communicated with me daily about the project's progress, cleaned up each day, and was there everyday in order to finish the project in a timely manner. I am very pleased with the way everything looks and knowing that the water issues have been resolved.

I had wanter damage in my home last month. Nick was the rep who worked at my home and oversaw the…read morecontracted work. Nick and Elite Restoration was on top of every detail and courteous. I'm very happy with their service and felt comfortable with the workers in my home. Very professional.