Safe n Soft has cleaned my carpets a handful of times. The last time, I was not happy with their…read moreservice and expressed that to the company after they tried to charge me more than I was quoted and it resulted in me being pretty frustrated. I bought my own carpet cleaning machine to do the work myself after that and it's kept my carpet nice. Somehow, I stayed on their marketing list though, and got a text about a $50 off special last week. I confirmed via text (see screenshots) what the price would be ($355 with the discount) and decided to book to save myself the chores. When the guy got to my house he said "That will be $540." Uh, no. This is the second time they've quoted a price and then changed it on me. After several minutes on the phone with his boss, the employee came in and said "their prices had gone up but he would do it for $405 but can't give me the discount." I had arranged for pet care for my two dogs for this service. I asked him to leave. Truly, do not waste your time with this scammy company. Update after owner response: You can see in the screen shot I did not ask for anything special at all. I did not ask for a special method. I asked for the exact same service I have gotten each time I have used them and they CONFIRMED the price plus the discount. Their "accommodation of my schedule" was simply agreeing on an appointment time? Their positive reviews are a result of quite literal harassment of their clientele until they leave a review.

I called several companies. They all gave me a little lower bids than this one. The main reason I…read morewent with them was because they could do it sooner. They gave me an estimate. The appointment was for 11AM they did not show up till 3:30 PM and then doubled the price on me. Levi the cleaner was nice. But the lady on the phone was very cold and unkind. Plus lied about the price. DO NOT USE THIS COMPANY

I had my yearly carpet cleaning today. Ben was the tech, he has been here before, what a good guy!…read moreVery professional as always. It's a little pricey, but you get what you pay for. My carpets look great.

When I called to make the reservation they said, "sure we clean everything." Guy walks in the door…read moreand says, "we don't clean that," even though it was on the estimate. Then he won't adjust the bill to reflect the work not done telling me that the office would adjust the bill. $457 for two bedrooms and two staircases. The neighbor and I dragged the rug out and cleaned it on the driveway. Never again will I call these clowns. The areas he did do was fine but it took a day to get the smell of his cologne out of the house.

Caleb and Oscar did a terrific job cleaning our carpets. They were thorough, careful with our…read morefurnishings, and efficient. Our carpets were dry by the time they completed the job thanks to their terrific fans. This company operates with integrity and offers good pricing. Highly recommend this company to have your carpets cleaned.

We had email confirmation and a telephone reminder about our appointment. Our tech,Kevin, was on…read moretime which was great. We walked through the house so he know what areas to clean. He was very knowledgeable about the procedure and did a very thorough job. He was very respectful and professional. I highly recommend this carpet cleaner.

They came on time were very detailed and did a fantastic job. Great about and answering my…read morequestions.

Charlie was so easy to work with. He was able to work me in very quickly & the price he quoted me…read morewas very reasonable. He stretched & cleaned our bedroom carpet & he made it look almost brand new, I'm so happy to have found this locally owned company. I definitely will use him again. You should call him. He'll do a wonderful job for you too. And he guarantees that his stretching job will last or he'll come back again for free.

The Appsolultly Best!! My carpets are beautiful very clean…read more Look like new again. The owners is very Honest. nice and very kind. The Best Price!! I called a few others. One gave me a price then came out and doubled the price. Do not trust anyone else.

I called Carpet Clean Team based on Yelp reviews and Craig's response and service was top notch!!…read more We had 5 rooms of carpet to clean and they look great. The star of the show was our epoxy garage floor. The previous owners left oil, dirt and grime behind but now the garage floors look brand new. Highly recommend this company!

An absolutely amazing company to do business with not only were they prompt with their arrival, but…read morethey did an amazing job

We had Terrence come out and clean out our drier vents. We had received one of their mailers, and…read morewere excited to see that they go beyond just carpet care. Terrence and his team arrived within the three hour window, were efficient, tidy, and professional. Overall very pleased with their service and with the coupon, it was well worth the price. No longer a fire hazard, and hoping my drier runs more efficiently. A huge wad of debit and lint was removed, and I have great peace of mind. Two thumbs up!

They did a horrible job on cleaning my carpet. They were still wet the next day when I had to go…read moreout of town for a couple of days. When I got back and they were dry I saw the stains that were still there prior to cleaning. When I called about the satisfaction guarantee I was told they do not guarantee their work. So much for $300! I posted on their Facebook page but they deleted my review. They only keep the five star reviews there. I bought a shampooer and redid it myself.

Anthony was amazing. Got our carpets as clean as they have been in a while. Friendly and knows his…read morestuff. Wouldn't hesitate to call him again

Great service from Todd. He was here within an hour of getting a quote after my dog had an accident…read moreon my new couch. He quoted me a price for just one cushion but ended up doing my living room carpet so I didn't feel so bad about having to spend the money on one cushion. Everything smells and looks really good. Thanks for the awesome job and service Todd! Definitely will be recommending him in the future and using him again.

Absolute nightmare…read more Our carpet is very new- it's been used by 2 adults for 15 months. Needed carpet cleaning only because we got a puppy who had a few accidents. Based on his good reviews and IICRC certification, called TPK at 5pm to schedule a cleaning with Todd. He said he could come out the next day and take care of the pet stains. 18 minutes before the appointment I receive a phone call from someone who says he is Todd's son and he will be doing the carpet cleaning. He also says that he was taught how to clean carpets by his dad and he has his own truck and business- Good Guyz Carpet Cleaning. This felt like a bait and switch- I hired Todd, with "over 20 years of experience" and "IICRC certification" and good reviews online, I did not hire Good Guyz Carpet Cleaning. Against my better judgement, I let this guy come clean our carpet for Todd. Big mistake. He shows up to clean pet stains without a black light- an absolute necessity and very basic tool for any carpet cleaner. Pet stains glow brightly under a black light. Without a black light a carpet cleaner can not possibly find even a fraction of the pet stains that they're hired to clean. Long story short, this guy rushed through the job. He did not focus on all the pet stains. Some he barely cleaned, others he completely missed. The only reason he was able to find any of them at all is because I loaned him a cheap, relatively weak black light that we had in our house. To make the entire situation exponentially worse- he left the carpet soaking wet. As in ridiculously soaking wet. After cleaning, a professional is supposed to do enough dry passes to suck up as much moisture as possible from the carpet. If this guy did a single dry pass, it is impossible to tell. After 6 hours of having a heavy duty blower directly blowing across the carpet, it is still soaking wet. Based on what I was told by a another professional, IICRC certified carpet cleaner, this can a huge issue because when carpet is left this wet, mildew can start growing after a few days. Mildew would require all the carpet and the pad to be ripped out and replaced, negligently turning a $175 carpet cleaning into a multi-thousand dollar carpet and padding replacement. 5 hours after he finished work on our carpet (it had a blower directly drying this patch the entire time), I used our cheap, home consumer carpet cleaner to suck up the water and cleaning solution from our carpet. As a test, I went over only a small section (less than 6'x6' square) at the bottom of our stairs. The results were disturbing- our cheap consumer carpet cleaner easily sucked up over 1.5 cups of water from a very small patch of carpet. And the water was filthy. After multiple passes from our home carpet cleaner (when we've previously cleaned the carpet ourselves), the carpet is usually barely damp and the water is coming up relatively clean. You can see in the picture I posted how dirty the water is and how much of it came out of a very small patch of carpet. Called Todd to ask him to come fix the situation and his other son answers the phone. I explain to him the issue, how urgent the wet carpet issue is and that I want Todd to come out and take care of it. Instead, later in the evening I get a phone call from the brother who did the terrible job. I told him that his work was unacceptable and Todd needed to call me and take care of the issues. Later I get another call from the brother, instead of Todd. He is incredibly rude and unprofessional, immediately starts talking over me and will not even let me politely voice my concerns. I ended up having to hang up on him when he became hostile and abusive. In the end, Todd's left our carpets drenched, dirty and loaded with chemical residue and with pet stains smelling no better than they did prior to their work. I ended up having to pay $30 to put a stop payment on the check I wrote to the cleaner that Todd sent out and had to pay a different company to clean up Todd's mess. I can not recommend highly enough that you avoid Todd's Pro Kleen. He clearly has no qualms about advertising his experience and certifications, then switching out (at the literal last minute) to a far less experienced subcontractor with no such certifications and far less experience. And he has no issue with charging his full rates for the work of significantly inferior, far less experienced subcontractors.