Avoid this restoration company! The owner who performed the job at our place kept no moisture logs…read more He inflated quantities and included items never performed in the final billing. (Updates below) I anticipated Jerrod would distort the story, so clarifying in response to his public reply: 1. We were fully aware the work wouldn't be covered by insurance due to a construction defect. We hired him only because State Farm provided his business card. A major Red Flag in hindsight is that he lists only a P.O. Box as his business address. This makes it difficult to hold him accountable when issues arise. 2. We did take legal action to recover overcharges. The judge was unable to make a ruling because of the technical nature of the case. All documentation has now been submitted to DOPL, which has the appropriate oversight and expertise to review his billing and conduct, which we probably should have done in the first place. 3. This review is not retaliation. It is a factual account of my experience and is intended to help others make a more informed decision. Again, I cannot stop anyone from hiring him. But if you do and encounter similar issues, here are a few important precautions: 1. Verify all measurements yourself and make sure they match the actual work performed. Some of his measurements even exceed the construction dimensions in the blueprint. 2. Always request moisture logs. Be cautious. Jerrod may place a moisture meter on surfaces with metal underneath, which can falsely indicate elevated moisture levels. True moisture should be confirmed by readings that decrease over time during the drying process. One-time readings without follow-up are not reliable. 3. Ask for detailed quantity breakdowns and make sure you understand how each billed item is calculated, and DO NOT pay when he increases the quantity without communicating with you beforehand. 4. Watch for items on your invoice that may not have been performed, such as: * Power distribution box * Negative air fans or air scrubber * Add for HEPA filter * Protect contents plastic cover (this is different from the containment barrier) * Cleaning labor minimum (if cleaning technicians are already billed separately, this may be double charging) I hope this helps others avoid the same experience.

Jerrod is fantastic! Explained everything and performed the cleanup with excellence…read more He put everything back in place when he was finished and continues to check on current repair status. I have to say, above and beyond! Thank you Jerrod!!

Technicians were polite but lacked supervision at times leading to months of delay in drying of…read morewater damaged areas. I hired an outside contractor to perform new construction once mitigation was finished.

They showed up on time, completed a full inspection, and didn't charge me. I was so impressed with…read moretheir knowledge and integrity! Highly recommend!

NW Disaster has been my go to restoration company. As a realtor I need an honest and reliable…read morecontractor to take care of any water issues. They have taken care of my clients for over 10 years and are always prompt, thorough, but don't over correct. I always recommend NWDS to anyone who needs any kind of remediation or repair.

We had the best experience with NDS Not only did we have…read moreissues during the corona virus episode- which they took great precautions to keep us and themselves safe being in our home. Gary was great and on point and David was not only pleasant to have in our home, he made sure we knew everything he was doing and how it worked. Definitely recommend them!

I was away on vacation when I was notified of a faulty garbage disposal leaking water . Paul Davis…read moreimmediately sent a mitigation team . The team was very professional, knowledgeable and friendly . They explained the process and answered all my questions to my understanding . They would notify me of their schedule and arrival times . I am very pleased and impressed with the work and level of service I received . I highly recommend them !!

I would never recommend this company to anyone. They were non-responsive and the person that was…read moresupposed to GC my flood repairs to my home which involved many trades (plumbing, wood floor, tile, carpentry, carpet) failed big time to adequately communicate and meet project timelines. They had three weeks to order carpet and install and we agreed upon the date for install three weeks in advance and they did not follow through. I took the day off work because the GC never shows up on site and to find out for nothing - carpet has to get rescheduled. #fail They really dropped the balls. Definitely would not recommend.

I recently experienced a burst hose bib that created a slight flood in my home! One quick phone…read morecall, late in the evening, and within a couple of hours the team was on-scene and extracting the water! The gentlemen that arrived were professional and I felt, very trustworthy. They were respectful with my personal belongings, and worked quickly to salvage as much as possible! I cannot say enough about their prompt response and professionalism! Would highly recommend or mitigation AND restoration!

If I could give BELFOR negative stars I would…read more Our master bathroom flooded in June of 2021.Our insurance brought BELFOR in to do the mitigation. They did a great job so we had them finish and do the remodel. Our kitchen was a complete loss. We met with Christian to pick design our new kitchen. It seemed like anything we wanted was not available within our "scope" When our cabinets came in Christian and Shane (Our project manager. who no longer works for the company) came in to install the cabinets and quickly realized they ordered the wrong sizes. Christian apologized and reordered the cabinets. When those came in Jason started putting them in and as we were watching the progress, we started noticing big mistakes. They had to reorder more cabinets. He ruined most of them also. he did not pre drill and split the wood. He put screws in that were sticking out because again, he did not pre drill and put clusters of up to 8 in one spots, he drilled the screws into the face of the drawers. They tried to match my paint twice and were not successful and I had to change the color. Then refused to also paint the two adjacent rooms. (one the 1/4 bath and the other the adjacent dining room that was in the same color paint) They ordered the wrong size vanity for my master bath to witch i addressed three time and was assured it would. well it did not. They had to take drywall out and when it was finished my wall had bumps in it. They broke stuff and did not want to replace. So here's the kicker. They stopped working on our house. They sent us a bill and when my husband called and said were not paying the bill until they came and did a walk through with us. At the end of the walk Ty said that they didn't even know our house was not finished. I asked why they did not have some sort of list or report that was sent out to tell the project managers that they sill had open contracts? Then he seriously asked me if i would like to apply for the job.. Are you kidding me? This place is a joke run far away. A picture is worth a million words. Were were in a hotel for 6 months. We have back in our house for almost 6 months. I am currently working with our insurance to find a company to help fix what they ruined. I wish I had time to add all of the pictures but frankly I am sick of looking at them.

OVERPRICED! $2100+ and 18 hrs labor to move one room and a washer/dryer to garage. Ridiculous! And…read morevery rude in communications. Never again. Quick Dry recommended them. Don't accept the recommemdation!

I had a common broken pipe in crawl space which required no water extraction . This company's one…read moreemployee spent an unneccessary 11 days taping and gluing vapor barrier with a case of toxic Loctite pl500 landscape adhesive. 9 days into this nightmare, I questioned why no drying equipment in use yet as hardwood floors showing moisture absorption from humidity.. He texted that he was "short". Owner showed up and decided to pull the crawl space insulation and finally some fans showed up last 3 days. He advised the insulation would not be replaced until he got $ up front. So then left with a house full of odor from excessive inappropriate toxic adhesive application causing headaches and other health issues and also no insulation. Then, Mr. Mccampbell presented an outrageous bill of $31,109.23 loaded with suspicious charges which of course, State Farm immediately began questioning. During this time I am threatened with a lien on my house for charges I have not seen . Full Circle "adjusted " the bill to $25k. which was still inflated. I was here and took pictures, have text messages and know what was done and not done. I am in process of taking bids from companies to redo the vapor barrier to what it was before and get the toxic adhesive removed. ( I, of course, had to arrange to get my insulation back myself) This company should not be allowed to gouge insurance and cause health issues with inappropriate applications. I would worry for that poor employee inhaling the toxic fumes in an unventilated area which is clearly stated as hazardous on the product specifications and warnings.

I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

Stanley Steamer has been our carpet cleaners of choice, mainly because I have mold allergies, so we…read morecan't have wet carpets that take too long to dry, plus the hot steam minimizes bacteria and such. The people are really great too. Easy to work with, and they usually have deals available to save you a little money, too. Most importantly, they do a very good job, and try to remove any and all stains, taking care to not harm the carpet or cause any new issues. They're kind, responsible, and use natural enzymes to help with pulling out spots and stains, which leaves a nice smell in the air. I tend to react to most things, but not to anything these guys use, so I continue to use them because they work for me. I highly recommend them.

Stanley Steemer has cleaned my area rug several times and I love them! They're easy to work with…read moreand Braden does a magnificent job. With the holidays coming up, we want our homes ready to welcome family and friends. It's an easier job with Stanley Steemer on your side! Many thanks to Stanley Steemer for making my life better!

Jonathan Dunn & this company are highly recommended IMHO. I'm a repeat customer & I have nothing…read morebut good things to say about this company. Thank you for being flexible in your schedule today, so my little man cub could get some shut eye. In addition, I recommended you all on Next Door.com as well for my neighborhood. I won't be going anywhere else but Dunn Right for my carpet cleaning & restoration needs. Thank you again for yet another great experience!

Ok first off they have not cleaned my carpets yet. Because they are 5 1/2 hours late. I got a call…read morefrom them over 7 hours ago saying that the customer before me was taking a little longer so they were running running late. Then it appears that there was actually more than one customer before me for them to be 6 hours late. . I've had to call every few hours to see where they were - no contact initiated by them. No straight answers from Katie every time I talk to her it's " he's just finishing and will be coming shortly". They were supposed to be here between 1 and 2 - it's now 7:30. Jonathan is supposedly in transit ( allegedly he was not far from me but now it's been almost an hour). If we had not gone through the effort to move all of our furniture I would tell them just forget it.. What a way to run a business..... Update : Jonathan showed up a little before 8. A full 6 hours late. Then proceeded to try charge me $115 over the price I was given by Katie when I booked the appt. He said the price I was given was an estimate but she had quoted me the price itemized by cost per room. At no point did she say anything about pricing being an estimate...Seemed shady to me....made me extremely angry. But after a few minutes of arguing back and forth a price was agreed upon and he went to work. After completing the upstairs he decided that he was done for the day and told us he was leaving with the job half done. He wanted to come back today but we had plans made and no way were we going to allow him to be in our house when we were not there. Basically we paid him for what he had completed and said our goodbyes and good riddance. We are done with a Dunn for us it was Dunn Wrong. Well get someone else to finish the job I will say that the work that was completed was done properly and the carpet looks good. They just have no clue about customer service. Horrible communication and deceptive price quotes. Good luck if you choose them.