I'm sorry to say this is the second time ( in 20 years ) we've had to bring a cat here to be put…read moredown, but they were very good and compassionate about it. We drove there at 1am in the rain and had high hopes she would pull through, but the X-ray showed a terminal issue and the outcome was inevitable. We appreciate the compassion and professionalism of the staff, especially so late at night. Would highly recommend. My only complaints: 1) No airflow in the two rooms off to the side. Not so bad if you're only in there for 15 min but after an hour, you have to open the door just to breathe. 2) The TV in the lobby is too loud. The people working the counter can hear YOU through the glass partition, but are not aware that your ears are competing with the TV just to hear what they're saying back at you. Another customer came in just after us with a dog whose eye had popped out of the socket. :-( They also had difficulty hearing anything from the counter staff thanks to that TV. Maybe a nice, quiet video loop of relaxing/calming scenery, flowing water, etc.? I can't hear over David Attenborough's voice and that's saying a lot since he's a fairly soft-spoken guy.

This is the worst animal hospital we have ever been to. We…read morearrived around 10:00 PM with our dog, Peanut, who had been having bloody diarrhea all night and vomiting blood. When the staff spoke with us, his response was dismissive and showed no compassion. He even asked if bloody diarrhea was our only concern, despite us clearly explaining how serious her symptoms were. When I described Peanut's symptoms to the front desk staff, she immediately tried to assume it was a seizure, even though that was never part of her symptoms. After 45 minutes of waiting, the staff told us the doctor was ready and asked us to hand over Peanut. We were confused as to why we couldn't be present for the initial exam, but we complied. Another 30 minutes passed, and when we asked for an update, we were told the doctor was with another patient and Peanut was "next." Then Peanut vomited blood again, so she was taken back immediately and again we were told she was next. We waited another hour, and by this time it was 12:30 AM with still no care provided. At that point, we were frustrated and concerned for her safety, so we decided to leave and find another urgent care. We found WAG Animal ER, only 8 minutes away, with the same $100 exam fee and no wait. The difference was night and day. The staff there was kind, compassionate, and professional. Peanut was seen by a doctor within 5 minutes. And the Dr even called us 3 days later to check on her status.

Losing a beloved pet is one of the hardest things you'll ever go through, and I'm so grateful we…read morefound West Coast Pet Memorial. When we brought in our beloved feline, Ashley welcomed us with open arms. She was incredibly warm, compassionate, and patient, guiding us through every step of the cremation process with genuine care. During such an emotional time, her kindness made all the difference. Don't let the exterior of the building fool you. From the outside, it looks like a simple building along a busy main road, but once you step inside, it's beautifully decorated, warm, inviting, and feels homey. They also offer a wide variety of thoughtful, personalized keepsakes and memorial options to honor your pet in a meaningful way. We dropped off our pet, and by the very next day we received a call that she was ready. The process was handled with professionalism, respect, and compassion from beginning to end. What stood out most was that it truly felt like a caring mom-and-pop business where every family and every pet matters. I can't recommend West Coast Pet Memorial highly enough. If you're facing one of the most difficult days as a pet owner, you'll be in caring, compassionate hands.

Everyone I've dealt with here has been so kind. I've dealt mostly with Marsha and Ashley and…read morethey're just so understanding. It's a calm place and I know I've left my pet in good hands. The memorials I receive are well made.

I recently lost my baby girl Coco-Bear in Jan 2025. It was devastating to me and my family. I…read morewanted to give Coco the best cremation ceremony I could afford. The staff were sweet, patient and kind. She helped guide me through my selection and the pricing. When everything was said and done it came to about $382. They allowed me time to say my goodbye in a private room. Allowed me to take pictures. Allowed me time to process my loss. I honestly felt Coco was handled with the best care. I could have gone with other less expensive options, but with this place I knew they treat animals like they treat humans.

They are very caring and understanding. Presented an awesome…read morepackage, with my Bryson in mind. Thank you so much. Terri

Everything went very well. he arrived just as planned, he started out slowly letting us get ready…read moreas best as possible. He was sympathetic and went through the process telling us what he was doing and letting us know what is coming up. very comfortable for whole family and our dog never seemed stressed or bothered. i would use again if needed. hopefully wont be needed for a long time

Kind, sympathetic, professional, personable, courteous, prompt. Robin and Dustin were all of these…read morethings and more.

I have unfortunately had two guinea pigs pass away and used their services for both of my babies…read more They are truly so kind and compassionate throughout the entire process which was nice while going through such a hard time. The bamboo urn is beautiful and I'm glad I can honor my piggies in this way. I'm forever thankful for Peace Waters Aqaumation.

All the staff was very nice and attentive during a difficult time. They answered all my questions…read morepatiently about all the services they rendered

My wife and I have used their services for many years. After she passed away, I continue to do so…read more The people there are sympathetic and friendly. They are always willing to help.

I had a tiny kitten relinquished to me on Monday this past week. Unfortunately he was very skinny…read moreand even with vet care, love, and food he did not survive. My son and I called over a dozen places today to seek help with cremation services for our little kitten. This place was the only one with reasonable pricing and a huge heart for what they do. I was in tears naturally when my son and I arrived to drop off the kitten, the staff were warm and patient. They met me at where I was emotionally to make everything so much more calm during an unfortunate situation. We will miss our "Lil' Petey" but we will forever be grateful to Sorrento Valley Pet Cemetery for their heartfelt help with saying goodbye to such a sweet little kitty. I HIGHLY recommend this location to anyone seeking empathetic after-care services for a deceased pet. Thank you from the bottom of my heart to Diego and Gerry, you were angels for me and my son today!

I love Highlands Ranch Animal Hospital! They're literally the best. You can genuinely tell how much…read morethey all care about animals and giving them the best life possible. They always answer all of my questions ASAP, whether it be in person or via email. They actually listen to all of my concerns and if I ask for them to test something or check something they'll do it. They really care about their patients. They LOVE my dog and are always so sweet to her. They make me and her feel like a star! Can't recommend them enough.

Both of my cats have been patients at HRAH since they were young and we've always had a wonderful…read moreexperience with all the vets and techs on site, especially Sydney, Jaclyn, Dr. Myers, and Dr. Grindle. You can tell the entire staff are true animal lovers and care deeply about their patients. Thank you HRAH team for your amazing continued care!

We have 2 cats; one very sociable and the other is truly a scaredy cat. Our scaredy cat came to her…read moreon the second day and follows her around wanting her loving petting. Highly recommended for scaredy cats

MJ is an amazing person and pet sitter. We've used her for over a year and she is so tolerant with…read moreour problematic , high anxiety and hyper retriever mix , Champ. He's a handful and over 110 lbs. MJ does so well with all four of our large dogs. Feel so very lucky to have found her!!