DO NOT USE THIS SERVICE!!!! I lost my beloved dog a month ago. We decided to use loving pet based on the fact that they had tracking, the story of why they created the company, and the fact that they were voted #1 in Southern California (which we have not found evidence of). This company is a scam, not only did we not receive tracking, but they picked up my dog in a freaking trash bag and even had the audacity to say "have a great day" when they were leaving my house with my dead dog. After the weird interaction we still believed we had placed our dog in good hands.
After 2 weeks, we still had not heard anything about his where about or when we would get him back. We called and were told that weather had delayed the process. Death and cremations don't stop because of some rain, so we started to get suspicious.
After 3 weeks we still had not received any update. We called back, no one answered. Called again and left a voicemail, and then someone finally called back. They said they had shipped our dog on Friday (3/31/23) and that we should receive the package in 3 to 5 days. We asked for a tracking number and received one that didn't work. We complained again and then they claimed they missed a digit and sent the corrected tracking. When you look at the tracking, our dog wasn't shipped out on Friday (3/31/23), he was actually shipped out on Tuesday (4/4/23). When we finally got the package, the ashes were in a freaking ziplock bag and I'm not fully convinced they are my dog's ashes. We also received a clay paw print that looks nothing like my dog's paw print. I am absolutely disgusted by this company read more