Of course I love RD and would recommend it to anyone, but this review is about today's personal experience. I'm not sure who was in charge at the Charlotte, NC location on 5/29, but y'all need to revisit who you're putting in certain roles. I was looking for baby back ribs that I usually buy here, but they were not on their usual shelf. I see 2 employees chatting, stood there for a bit, then excused myself to ask a question. I asked if it was fine to open a box of ribs to see if they were my usual 3-pack. The woman tells me they don't come in the 3-pack, only in the 2-pack that was on the shelf. I told her I've been coming there for years and I usually get them in threes. Her response "well, I'm the manager and I kinda know what I'm talking about." That took me back a step. I told her ok... but I do know this is where I buy them. At this point she obviously had mistaken me for an angry black woman, one of her employees or one of her children when she responded "ma'am, you don't have to be rude to me." The reason why I was taken aback, is I had approached her in my usual professional, corporate manner, as I do with everyone. I made her aware I was not being rude, I was just stating that I always get these ribs from this location, which probably made her assume I was challenging her. I was not, I was only disagreeing with her saying they don't carry them. She finally gave in to opening the box and (low and behold!) we find the 3-pack ribs in there. She then proceeds to tell me she had no idea they carried the 3-pack, as recently she has only seen the 2-pack there (I just did 2 large parties this month that included ribs and this is where I got them). All this explaining she was doing as I was thinking, but she's the manager and she knows all of the things, correct... (well, that's what she had just told me early on in the conversation) After learning she was incorrect, she poured on the niceties very thick, and said "have a good day" three times, but my "first impression" soul had already been wounded. RD, if this is the type of person you put in your management and customer-facing roles, then who's managing the customer experience read more

They helped me file my membership quickly and very very kind, their prices are great and the menbership is free if you have a business!! 100% recommend this place read more

I don't know why they stopped having mobility scooter for disabled shoppers. Major problem!!!??! When I shopped there they were always being used. read more

The perfect place to shop‼. The best of everything you enjoy in your favorite restaurants.

If you're a business owner, you'll understand that Restaurant Depot is your lifeline to having one of the best sources and really amazing prices which allow you to keep your food costs down. They offer everything from fresh produce, to frozen vegetables, fresh seafood and fresh meats, plus all the cleaning products you will need to keep your place spic and span. Obviously they things they carry also include small wares to cooking equipment to POS systems, the list goes on and on. It's great that they're in most small to large metropolitan cities, and will be your life-savor so be sure to visit you home town one. You'll need your EIN and proof of ID to open up an account, but this truly is the greatest cash and carry in the entire US. read more

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Poor service. Have to call multiple times and once they answer placed on hold for 20 minutes and never came back to retrieve the call. I called again and they hung up read more

I don't know what to say about this place. The bad customer service there is no words. The lines are long and NOBODY has not since of urgency here. Store is a mess and usually don't have a lot of stock. read more

Who puts rude lazy people at the customer service desk, it's like management does it on purpose, so you just leave instead of going up to the lady for help with your problem, questions or concerns.... Great selection of products though, you just have to put up with a few people who would rather be anywhere else, but there. People going in to buy are also working, we don't go in to load up heavy boxes onto our carts and into our cars for fun....we have business to stock up and people to feed. Anyway, people usually don't last more than a week there, so every weekly visit is an anecdote for later. read more

I dread coming to this location for any of my business needs. The poor service and level of unprofessionalism is mind blowing. If you want to see how not to run a business or establishment go to this restaurant depot location. The facility is dirty and the staff rarely even wear their masks correctly. The management seems to be managed by the staff and Don't be surprised if your also harassed by staff members. The chef store is a better, cleaner, and safer option to visit. read more

I really love this place! They have such a wide variety of stuff. Be careful you can spend a lot of money in here really fast even at the bulk prices. Tip: You will need to either be a business owner, or have a tax id number to shop here. Memberships are free, but you must meet the criteria. Dress warm, because it is pretty cool, and even colder in the refrigerated section they do provide coats for the fridge. read more

For starters, this is where the restaurants shop, so you will need to either be a business owner, or have a tax id number to shop here. Memberships are free, but you must meet the criteria. Now for the good stuff......this is where restaurants shop! Need I say more? They provide fresh cuts of meat, fresh vegetables, canned goods, fresh daily bread, paper goods and a variety of items that you would possibly need if you are in the food business. The staff is friendly, and since it is a self service store, you get to load and unload your own stuff. This location is always busy, and is great for small food businesses who cannot get on with the larger food distributors. This is a cash and carry business, and they do accept credit cards. When you have that wonderful meal at the restaurant and wonder where they get the product, it may just be from here. This place is huge, so have a list, and take your time. NCFoodGuy read more

Restaurant Depot - Restaurant Depot - Main Entrance - Wholesale Stores Near Me - Charlotte, North Carolina

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Just left restaurant depot. While there, I could find one partial case of facial tissues. It was already open and there were a number of boxes that had been taken out. Each of the individual boxes had skewer numbers on them and since it was the only case it appeared they were for sale. Not wanting to take more than I needed because of the coronavirus, I took five small boxes. When I was checking out the cashier told me they could only be sold by the case. I told her that this was the only case left and it was already opened. Now this has happened occasionally in the past and it would be brought to the managers attention and the manager would price the individual item accordingly. I asked her if I might speak with the manager. She informed me that she was the manager. When I told her that other managers on those rare occasions when this happened to me discounted the package, she told me that was not true. So I said in disgust take the five boxes back, that I did not want to argue with her and then paid for my order. I spoke to another manager at the door as they were checking my ticket/receipt and I expressed my unhappiness about what had just happened. This manager named Donald told me there was nothing he could do about it. And if he sold those boxes of tissue to me he would lose his job. He also told me that these are unprecedented waters that we are in. It's pretty sad that a manager in an operation that grosses millions and millions of dollars per year cannot make a decision to sell a seven-year customer five loose boxers of facial tissue when no cases were available. I put up with the long lines, the lack of friendliness, the Inconsistency of product, but I'll be damned if I'm going to have somebody tell me I'm not telling them the truth. Frank Keefe, owner Bagel Boat LLC read more

I have to say I hate this place right off the bat. It's just an overall miserable shopping experience that it might leave you with PTSD if your weak. You'll be dodging forklifts and pallets. Left and right. So you better be on your toes. If you have a small kitchen this place will keep you going, however don't expect items to stay in stock forever. Here today gone tomorrow. Probably the worst thing about this place is the management. They must have a contest to see who can outasshole each other. I'm sure the guy who got banished to the freezer wins by default. It's just unbelievably bad customer service. Plus the workers that work here have this deadeye look about them. If it wasn't for a few items here I would forget this place. read more

This place is not only very disorganized but also lacks any kind of customer service in an epic way. They dont have gloves and now they dont have hair nets in stock and nobody knows when they will have again. All the handicap spots in front of store are occupied by people who dont want to walk to parking lot but also are not obviously handicapped. The employees dont look friendly nor approachable. We are taking our business somewhere else and are not surprised about all the horrible reviews besides ours. This place needs new management or new company to take over. read more

Need to desperately organize and update their inventory Drove an hour for product they said was 19 cases in stock only to find out they had NONE in stock The place was so unorganized and the employees had the attitude they hated their job and i was a bother Taking my business some where else ! Waste of my time !!!! read more

I was born in Russia while communism was in full effect. We were fortunate enough to escape as refugees to the US. The Restaurant Depot is run just like the communist grocery stores back in the old country. It's dirty, the lines are long, and you feel like you owe them for the privilege of shopping there. Mike, a disgruntled employee in the fish department, is the absolute worst. Not only is he rude, he's shady as hell. You can ask him for a certain weight of something, and every single time he will go heavy. I hope the Russians call it quits here in the states and bring their store back home. read more

Come in Sunday..around 12:45 chantel is the front desk. Standing right there 15 minute not even said hi or hello. Seem like she is busy so I am ok with that. 5 minute later her co-worker came and they keep chatting and chatting. When she done I ask her for tempery permit. When she done she throw straight on the table. Not even hand it to me. What a really rude customer service. Restaurant depot is a big company but they knows nothing about customer services. read more

This is the most disrespectful and the customer service pledge is total bs. The employees need to be better trained on customer service because it is not their strong suit. If it was possible I would give this dump a 0 star. read more

Absolute dump. Scattered boxes, trash all over the floor, oh and don't forget the massively long wait. Just like a theme park in the middle of the summer. Even when this place is a last resort I won't come here. Wayyyy too many poor experiences with customer service. read more

I hate this place but I am forced to occasionally shop here for things they do not have at the Chef Store or Sam's Club. There is so much wrong that I don't know where to start, the dirty entrance, the rude staff who actually run from you. The fact that if you ask where something is they will tell you anything right or wrong to get you to go away. The prices that are 15 to 25% higher then Chef Store or sam's club. The aisle are always blocked, the produce is never filled, the dry goods move constantly and the staff could not be ruder except for Chaquita , who I love. It seems that the managers change weekly and they all run away, the store has more then 150,000.00 a year in theft, if it weren't for the three things I can only get there I would never go. I read more

The employees are not professional. The service is terrible. The cashiers throw my items like they don't care. I talked to the manager and he could care less. I go to Chef Store at all cost. read more

I hate this store. It always dirty, smells and everyone has an attitude. I dread when I have to go there, the item you're looking for is never on the shelf. read more

This is the most disrespectful and the customer service pledge is total bs. The employees need to be better trained on customer service because it is not their strong suit. If it was possible I would give this dump a 0 star Absolute dump. Scattered boxes, trash all over the floor, oh and don't forget the massively long wait. Just like a theme park in the middle of the summer. Even when this place is a last resort I won't come here. Wayyyy too many poor experiences with customer servic read more

Absolutely the worst and most hazardous store I have ever been in! Aisles full of products on pallet! Pallet trucks zooming front an back, beeping and yelling , move or you're ok! Couldn't concentrate on purchasing while dodging trucks! Seafood dept half empty and employee was nasty when I asked about it! Wanted a smoked pork loin,only one in the case! Asked if I could open a box, employee said there was one in the case! Refused to open another box! Upon checkout, cashier had a spoonful of food in one hand and her cell in the other! Asked a manager for the stock number of those loins, he couldn't find it in a timely manner! Gave him my number and asked if he could call with the stock number, still waiting for the call! I haven't been in the store since 2015, now I remember why! read more

If you're in food business, you can visit this place for wholesale price with a membership showing you're in business. It's near the airport and there're always some special each month with special special at the beginning of the month. Lately, there're small portions of produces that may be perfect for smaller business. I like this place. read more

i love it here been shopping for my philly cheesesteak restaurant since i've opened in february people have to understand the early bird gets the worm and they supply for customers demand i get they run out but also understand that people flock to them for their products and they over spend especially when they have great prices everyone is very friendly...... majority of the customers are sooooo rude because they shop late and the products are bought up...... they open at 6am during the week be there at 5:55 shoot i really appreciate them and their management team they are supplying for hundreds of restaurants they dont have the ability to drive the truck with the products nor get everything from the distributor especially when there are out or thousands of stores requesting this one product..... read more

Pathetic. Long lines. Slow checkout. Garbage place is a shithole. Hddffgghjjhbcc. Hhhhhb gd dharma is your life right there in life and you don't know why you're going down or to hell with who you gonna oo read more

Called asking about fresh oysters. When she responded they had them I asked how much... she rudely replied "we don't give prices over the phone" I said "that's fair" then asked if she could find out what kind they were or where they were from. She directly replied "No" with a bad attitude. Last time shopping with them. read more

Most unfriendly staff I have ever seen I my life , cashiers trough the things in a cart , like it's a trash, from the main desk till the end where the person count the things wrong , worst place . read more

The staff is the worst very unprofessional . They don't want to help you find anything and if you ask be sure they will get an attitude about helping you find it. Prices are not even that great and the food produce are all over the place . I am sure this place won't be open that long if they don't hire more professional staff . read more

First time. All the staff was helpful and answered my questions in finding what I needed. The only rude people were some of the other customers. I will be going back again and again. read more

This store has the worst customer service I've ever seen from any major corporation. I went and complained to the manager about an employee and the manager literally said "so". Restaurant depot is a lot closer to me than the chef store in but I would drive further away just not come in the restaurant depot. All possible I tried to avoid the restaurant depot at all costs. Most of the employees there are not helpful and when you ask them for anything they act like you are bothering them. Corporate needs to train their management a lot better. read more

Customer service here is absolutely the worst. Cashiers will ring your order in wrong and not care if they knowingly overcharged you. I do feel bad for the staff because the customers are probably all egocentric, but that is the business model. This place has gone downhill since it opened. They are out of important products constantly and the customer service continues to get worse. They get really busy because it's good savings compared to traditional food distributors. The moment another concept like this opens I will take my business elsewhere. Management needs to start setting a better example and firing people that are part of the problem and find ways to reward the good employees. It's a culture issue. read more

Three stars. Not bad not great. This place runs in a middle groove.

Good place to shop, but don't ever work there. They treat their employees like crap. They go through a lot of employees. They can't seem to keep good help. read more

This I the worst place to shop wholesale. I have shopped here several times and each time was worst then the last. On several occasions I've purchased foods only to realize later that the packages had been damaged and the food/drinks had been exposed. Completely unsanitary. I had attempted to purchase a case of cups which ordinarily has 20, but the only case left of what I needed had 17, so it would stand to reason that I would receive a 15 % discount. But the manager Rachel had attempted to charge me per unit which was more expensive than me buying the case that was missing 3 cups. Restaurant Depot is not managed well at all, and is not worth the trouble. I would suggest shopping literally any where else. read more

I use RD quite often, but it is enter at your own risk. There isn't any sign of management or organization. It is a free for all with other customers, and beware when you queue up to make purchase. Long lines, slow service and dysfunction with employees. The Chefs Store is more accommodating with better customer service, but not as convenient a location. read more

This place drives me absolutely crazy!!! Everything is moved around on a weekly basis, no one on their enormous staff has any idea where anything is, there is absolutely no sense of organization, and for some reason back stock is never over the product displayed! And god forbid you're in a hurry because the cashiers all seem to be fast food rejects! I've never gotten in and out of this place in less than 45 min and that was just to grab a box of trash bags! The US Foods Chef Store is 1000% better in every aspect! By the way I'm writing this review while I wait on one of the incompetents to dig mini quiche out of the freezer! I was told they have them but again, no one knows where they are!!! read more