Cristina is amazing and I could not have been more pleased with my massage! I wanted to make it…read moreback before we left but my schedule didn't allow. Booked online and everything was perfect! Reasonable pricing too!

My husband and I booked a massage here for our anniversary. I called and scheduled day of. We…read morearrived to the "spa" that seemed like it was just a hotel room. The massage therapists had a bit of an English barrier so we showed them on the website which massage we'd like to purchase. The price was $295. The massage wasn't great, but not awful. The room was very cold. At the end the massage therapist handed me the credit card machine to pay and the total was $385. I asked her why the discrepancy and she said that tax and tip was included in the price. I had always intended on leaving a tip, but it was strange to me that there was also a tax. When we got back to our hotel room, I looked up to see that there is no tax permitted on massage services in Miami. The next day I checked my credit card statement and saw that I was not just charged $385 but I was charged $411!! I called the spa and was told that there was an additional 3% fee for using my credit card. No one told me this when I called to Book the appointment. The manager told me that she would refund me the extra charges. She blamed the new employees on the error... she acknowledged that because I booked over the phone I wasn't subject to the 3% fee stated on their website because nobody informed me when I called the book. I said that I wanted to give a 20% tip on the service that was $295. It's been two weeks and I still have not received the refund on the extra charges and I will be taking this up with my credit card company. If you're thinking about coming here, don't fall for the reviews that tell you this is the best massage place in the area. The massages were very mediocre as was the spa and I won't be returning again. Make sure to check your credit card statement!!

A Five-Star Couples Experience at K'ALMA Spa - Miami Beach…read more My daughter gave my husband and me a couples massage package for Christmas, and I was so excited when I finally decided to use our certificate on Friday, April 17, 2026. We had a 1:30 PM appointment at K'ALMA Spa, located inside the Viktor Hotel at 1144 Ocean Drive, Miami Beach, Florida 33139. Let me start by saying--I LOVED, LOVED, LOVED this certificate! From the moment my husband and I arrived, the experience was wonderful. There is valet parking directly in front of the hotel, and we paid $50 for all-day parking, which was convenient because we were able to enjoy the area without worrying about moving our car. When we walked into the hotel, the young lady at the front desk was extremely nice, welcoming, and helpful. We were escorted to the spa's changing area, which was beautiful and had all the amenities you would expect in a comfortable home bathroom. We were provided with lockers where we could safely store our belongings and change into our spa attire. After changing, we were taken into the Tea Room, where our relaxing experience really began. We were then given a mini tour of the spa. K'ALMA Spa is located one level below the hotel's lobby entrance, and when you walk into the spa, you immediately notice how beautiful, spacious, peaceful, and inviting the atmosphere is. There are even tables where you can purchase products to take home, including spa lotions, exfoliators, candles, incense, and other relaxing goodies. Another lovely young lady gave us a tour of the different rooms, and I thought the attention to detail was amazing. Each room had its own purpose. There was a meditation room, as well as a peaceful reading room where guests can sit, relax, and read something inspirational. Then came the part we were really looking forward to--our couples massage! Our massage therapists were Mr. Nirioldis Turro, who was my therapist, and Ms. Arlettis Bautista Velazquez, who was my husband's therapist. Mr. Turro was absolutely wonderful. Before beginning, he asked me several important questions about the reason for my visit and what areas I wanted him to focus on. I really appreciated that because he wasn't simply giving me a standard massage--he was listening to what I needed. And let me tell you, he was AMAZING from head to toe! He focused on all of my sore areas, especially my shoulders, lower back, and neck. He worked on my muscles, incorporated stretching, and paid attention to the areas where I was experiencing tension. There was honestly nothing about the massage that I did not enjoy. I LOVED IT ALL! My husband had the same wonderful experience with Ms. Arlettis. She listened to the areas he wanted addressed and definitely went to work! By the end of the massage, he felt rejuvenated, relaxed, and completely at ease. The atmosphere made the experience even better. There was soft, peaceful music playing, along with beautiful water sounds that reminded us of water flowing down a mountain. At one point, Ms. Arlettis had my husband so relaxed that he actually started snoring! And you know a massage is GOOD when your husband falls asleep during it! After our massages, we discovered another wonderful surprise about the package my daughter gave us for Christmas. It wasn't just a massage--it came with additional rewards and benefits, including access to the Viktor Hotel's restaurants, pool, and bar. And the location couldn't be better! You are right on Ocean Drive, where there is always something happening. There are restaurants, entertainment, stores, boutiques, beautiful scenery, and so much more. You can easily make an entire day out of the experience. But let me get back to K'ALMA Spa, because this place deserves its own recognition. This was truly a FIVE-STAR SPA EXPERIENCE! From the welcoming staff, beautiful surroundings, relaxing atmosphere, thoughtful tour, comfortable facilities, and, most importantly, the exceptional massage therapists, my husband and I were extremely impressed. A BIG SHOUT-OUT to Mr. Nirioldis Turro and Ms. Arlettis Bautista Velazquez for their professionalism, knowledge, experience, and incredible massage techniques. They both listened to what we needed and made sure we left feeling relaxed and refreshed. My daughter definitely picked a wonderful Christmas gift for us! I would absolutely recommend K'ALMA Spa to my friends and family, and my husband and I will DEFINITELY be back! Thank you, K'ALMA Spa, for giving us such a relaxing, memorable, and special couples experience. Five stars all the way! Hubby and I will be back! Maria & Tony E. Happy Customers

Came here for my friend's bachelorette and it was a very relaxing experience. I got the 3 package…read moredeal but instead of a facial, I extended my massage and got the body scrub. You fill out a form prior, specifying what you like and don't like as well as the pressure you prefer. I loved my massage and body scribe as they were both super relaxing and the pressure was to my liking. There's a mediation room with music, water and tea. I love the swinging chairs as well

I've been going here for a few months. Today was Think number 6 and I go for the foot reflexology…read more AMAZING. It definitely hits my spots as well as relax my legs. I'll continue using these folks. I've been served by all 3 of the men there so far and all have been great. Definitely give them a try as I've seen other clients enjoy their different massages.

I always try to find a good massage place while on vacation. I have to say, out of all the massages…read moreI have had in my life, Kevin at Kyoto gives the best. He applies the right amount of pressure, great techniques, and I was never in pain. Very relaxing and euphoric- he probably heard me snoring! Good stuff. Not sure why other reviews said they don't have private rooms- I had a private room. All professional and very clean. The pricing is reasonable so make sure to tip generously if you enjoyed it b/c they earn it! I also received a foot massage from a lady and it was magical. Though Kevin is the real star. This is my new go-to massage in Miami. recommend if you are near downtown/the port. Also, it's upstairs. That threw me off when trying to find it.

Incredible experience and great prices. I have to say that this was hands-down the best massage…read moreI've gotten in the United States. My boyfriend and I went here because we had a long week and were really sore from working out and wanted to try a new place and the prices were very hard to beat. I did ask for the hardest pressure possible so it definitely hurt but if something was too sore, the masseuse lightened up the pressure. Now, after walking around for a little while, my muscles have completely relaxed, and I feel amazing. Compared to massages that I've had at The Edition or The Standard where I had to constantly ask for more pressure and it didn't really feel like I got anything out of it while paying hundreds...this was amazing and I could easily see myself coming here at least once a month. They have other massages that I really wanna try out like lymphatic drainage, cupping, Thai, or aromatherapy, so I will definitely be coming back.

My daughter and I went here today and both got an hour massage. I have gotten massages for 200$…read morethat weren't nearly as good as the massage i received from Michael today. I highly recommend this place.

After an incredibly long and intense conference hosting a group of North American CEOs, my…read morecolleague and I were thrilled to learn that the group had gifted us spa services as a thank-you. Exactly what we needed. We chose the 80-minute deep tissue massage, and from the moment we arrived, the experience was flawless. Spa manager Jessica greeted us warmly and enthusiastically, immediately setting the tone. We were offered champagne, then asked to complete a brief intake form to note our needs and any areas of concern. From there, we were escorted to the women's locker room, changed into plush robes and slippers, and spent a few relaxing minutes in the sauna. Soon after, our massage therapists arrived, Nelly for me and Jenny for my colleague, and guided us to a beautiful, dimly lit treatment room. We settled onto warmed massage tables and were wrapped in the softest, most luxurious sheets. And then... the real magic began. Nelly was absolutely phenomenal. She worked through my sore, overworked muscles with incredible skill for over an hour. Her hands were both strong and intuitive, her movements gentle and graceful as she transitioned from one area to the next. The pressure was deep and effective, paired with an impressive understanding of anatomy and, honestly, my body in particular. I never wanted it to end. It was exactly what I needed to melt away the stress of the previous week. I left completely obsessed with every aspect of this spa and fully plan to return very soon, this time with my boyfriend. I will absolutely be requesting Nelly again. And I should add, my colleague was equally impressed by Jenny. These women are true artists.

Had a really great experience here. It was pretty peaceful at the spa midweek, despite the hotel…read morebeing busy. If I remember, you have to find the main elevators and go to the 5th floor. Brie gave me a fantastic body scrub treatment, I also had a nice facial, and the person working the front desk and touring me around (Ananda?) was also lovely. They have a great relaxation room, sauna and steam, shower facilities and lockers. Would definitely go back next time I'm in town.

I've been going to this spa for manny years. I've had massages, facials and body treatments, and…read morethey have all been wonderful! I highly recommend the spa and specially Reina. The place is very clean and cozy.

Wonderful deep massage by Angela. Really well done and exactly what I needed. She adjusted to what…read moreI needed. Highly recommend. I will be back!

Highly recommend this spa! Definitely 5 ! The service was impeccable! Upon arrival, you're greeted…read moreby valet, head to the spa, the hallways smelled very pleasant. Upon arrival to the spa the staff were friendly and the facility was super clean, your given a tour, an assigned locker with a robe and slippers, complimentary champagne and a snack bar. Upon completion of the massage you're welcome to enjoy the amenities, hot tub, sauna and quiet room. Upon check out your ticket for valet is validated for complimentary parking.

It was a wonderful experience. The staff was on point. From the moment I walked in, I was given…read moregreat customer service. They made me feel welcome and comfortable. Someone was always walking around wanting to assist me. I loved my spa experience. The spa is beautiful inside with a wonderful relaxing atmosphere to match. It also smells incredible. I was put in relaxation mode the moment we walked in. This was the perfect place to spend time with my girlfriends and get massages. My massage was perfect. The massage tables were comfortable. My massage therapist was a male. I don't remember his name was excellent. He had a magic technique. He was able to work my stress right out and I was happy. The spa had three amenities sauna, steam room and whirlpool. All amenities were all working. When booking a spa treatment. I recommend asking if all amenities are open. I happen to enjoy the whirlpool. I try to only book spas with a whirlpool, but sometimes it is not working. It makes a difference in my spa relaxation experience.

I almost don't want to leave this review because I want to keep Erika all to myself. She is the…read moreonly person I trust with my nails! She's efficient and meticulous at the same time.

Got a 50 min massage here. No technique. Was one of the top 3 worst massages I've ever had. Wasted…read moremy money. I thought anything on Lincoln Road this close to the shops would be a lot better than what it was.