**Title: The Tragedy in Cebu--The Worst Hotel Experience I Never Want to Go Through Again**…read more In my entire life, I've never experienced a hotel as terrible as this one. I believe that nowhere else in the world could offer such distress as this hotel did. The nightmare began right at check-in. We had booked early, confirmed our reservation 10 days before our stay, provided copies of the IDs of all staying guests, and fully paid the total amount. But we were still made to wait over two hours in the sweltering lobby. When we complained, the front desk staff responded coldly. A staff member named Kaye arrived and said, "If you're not satisfied, just cancel! Claim your refund from the booking site you used." We wanted to cancel, but we had already paid 600,000 yen, and we didn't know if we could get a refund from Expedia, so we had no choice but to endure. Later, we found out from reviews that this hotel offers a full refund if you cancel within four hours after check-in. But none of the staff, not even the manager, told us this. They shut down our complaints by citing their "policy," but when the policy was unfavorable to them, they didn't mention it. We only discovered this refund policy by reading the owner's response to a complaint in a review. We requested to add one more person to our reservation, and they readily agreed. We paid the additional fees, including for an extra bed, and finally got into the room. When we asked for the extra bed, we were kindly told, "It will arrive shortly, please just wait." But even after waiting over two hours, nothing came. When we called the front desk, we were told that an extra bed couldn't be placed in our room. They hung up as if nothing had happened. The woman who gave the information over the phone was Kaye. After three hours, a mattress, pillow, and blanket finally arrived, but towels and toothbrushes didn't come until the third night. Because of this, we had to cancel a birthday party reserved at a restaurant, ruining the celebration. The next day, our room wasn't cleaned because we left the card key in the slot. A small note said, "We will not clean the room if the card key is left in the slot." When we asked the front desk for help, they told us that the cleaning service for the day was already done, so we had no choice but to use the wet towels from the previous night. It would have been better if they informed us of this earlier. When you call for a cart, even after 10 minutes, it still doesn't arrive. After a follow-up call, we were made to wait another 10-15 minutes. The cart finally arrived after 30 minutes. So if you book at this hotel and have plans, I suggest booking a cart 30 minutes in advance so your schedule won't be delayed. Be careful when filing complaints at this hotel too! If you complain, the staff stare at you as if they're going to do something bad to you. Their glares are terrifying. I can't fully describe the pain and sadness we experienced at this hotel. Many other guests had even worse experiences, according to the reviews we read. I don't understand how this hotel managed to be listed as one of the "high-rated" hotels on booking sites. Our long-awaited trip to Cebu was utterly ruined by this hotel. It's sad that such a beautiful place like Cebu was tainted by a hotel like this. I also want to share an experience we had in Boracay. Once, we booked five rooms in Boracay through a booking site. A week before our trip, I had an accident, so we had to cancel. I knew getting a refund would be difficult, but fortunately, the hotel said we could reschedule our stay. While they didn't give us a refund, they allowed us to stay at a different date when I was better. The communication with the staff was excellent, and even though I kept repeating questions out of worry, they patiently answered all my concerns politely. When it became clear that I still couldn't go, they offered to let my family stay in my place. I never expected to receive such service, especially from a hotel in the Philippines. I wanted to share this experience to highlight the stark contrast between the two hotels, even though both are in the Philippines. I try not to compare, but the difference in service is striking. It hurts to think that I didn't pay attention to the reviews before booking in Cebu, and I can never get back the money and time spent. In the end, not all the staff at this hotel were bad. Many were hardworking and polite. However, a few staff members and the owner's attitude, based on reviews, were enough to cause extreme disappointment. I'm sharing this review to help you avoid similar experiences and truly enjoy your trip to Cebu.

I am absolutely in love with this resort. I had no idea how beautiful it was until I got to the…read moreplace itself. I remember saying to my sisters, "I feel like we're at a Disney Waterpark!" 4 days was definitely not enough to enjoy this water wonderland. The beach was amazing, though you had to beat the high tide and be there by the early morning. There were so many swimming pools and lagoons and I'm proud to say that I swam in all of them! Each pool is unique; some were freshwater pools, some were lagoons actually. Because of this, you wouldn't need to complain wherever your room is because each cottage is within proximity of a beautiful pool. They have a lot of facilities too! A spa, karaoke, golf field, and even archery and target shooting! And the restaurants... Oh, how delicious the food are! My favorite is Fiji restuarant because of the gargantuan tempura and quality Japanese food you can't compare to the ones you eat in Manila. And the Cebuchon! If you wander around enough, you'd find people roasting this black pig that makes your mouth water. The place is so massive that it makes it fun to wander around to see everything the resort has to offer. It's expensive, but hey, it's definitely worth it! My sisters and I even brought along paper lanterns and did a Tangled moment. It was a struggle at first, but a fun bonding experience I will always treasure.

On Wednesday June 03,2026 As I Arrived From San Francisco Went To Visit Okada Manila As Went To…read moreCheck Out The Place And is Truely The Amazing From The Casino's To The Fine Dining to the Leisure Entertainment And Staffs Were Very Corteus And Very Accomodating.

We booked two Deluxe Family Suites for 8 people for a 7-night stay. We traveled from Las Vegas,…read moreNevada, and chose Okada because of its location near the airport, MOA, and our family in Manila. The indoor pool, family-friendly amenities, promenade restaurants, and resort-style atmosphere were major selling points. With its reputation as one of Manila's top resorts, my expectations were very high. We booked the complimentary round-trip airport transfer and received restaurant discounts. Upon arrival, finding our shuttle was easy. Employees in purple blazers were waiting with our name, and we were escorted to TWO shuttle vans for our group of eight. The vans were clean, comfortable, and stocked with bottled water and hand wipes. The service was excellent and made a great first impression. The hotel itself is beautiful. Security staff were friendly, the bellmen were professional, and the interior felt luxurious. Check-in went smoothly despite a minor booking-name issue. We were assigned two rooms next to each other,, both clean and ready upon arrival. The Deluxe Family Suites were spacious and comfortable, with three beds and two bathrooms each. The bidet toilets, room-control tablet, large closet space, fountain views, and complimentary glass bottled water added to the experience. It truly felt like a luxury resort. I want to especially recognize the maintenance and housekeeping teams. We discovered a shower drainage issue on our first day, and maintenance responded immediately and fixed it. Our housekeeper, Kris, was wonderful. She kept our room well stocked, organized, and welcoming throughout our stay. My mother also needed a refrigerator for medication, and one was promptly provided. The Promenade was convenient and offered many dining options. We especially enjoyed Piazza, the Italian restaurant. The food, service, atmosphere, and fountain views were outstanding. I highly recommend making a reservation and requesting a table near the fountain. Unfortunately, my experience with the casino was disappointing. Obtaining a rewards card involved providing extensive personal information, including occupation details, which felt unnecessarily invasive compared to casinos in Las Vegas. The card process was confusing and inconsistent. Several employees were not particularly helpful and explanations about rewards and slot play were rushed. This was the area where I felt hospitality fell short. Another disappointment was the pool. One of the main reasons we chose the hotel was the indoor pool featured in promotional photos and videos. Upon arrival, we learned it was no longer available for regular guest use and was reserved for events. This information should be communicated before booking. We used the outdoor pool instead, but I was disappointed with the water quality and did not feel comfortable spending much time there. On a positive note, the Play indoor playground exceeded expectations. My son loved it and wanted to visit every day. The facility was clean, well maintained, and staffed by friendly employees. There was a slight hiccup with our complimentary return to thr airport. Because our two rooms had different flight times, we needed separate shuttle schedules. We were initially told that only one complimentary airport transfer was allowed per booking, despite having two rooms with separate deposits and the same included amenities. We spent much of the day being directed between departments trying to resolve the issue. Eventually, a supervisor arranged the second complimentary shuttle, which we appreciated. The front desk also apologized with a thoughtful gift and thank-you card. On departure day, everything went smoothly. The shuttle service, transportation staff, bellmen, and drivers were all excellent. The other room left early in the morning. We stayed later because we had a later flight. They stored our luggage until our evening flight and provided great service until the very end. Overall, the hotel accommodations, housekeeping, maintenance, transportation staff, restaurants, and family amenities were excellent. However, the casino experience, lack of transparency regarding the indoor pool, and confusion surrounding the airport transfer policy affected our stay. I would gladly stay at the hotel again, but I would likely skip the casino and focus on enjoying the resort itself.

Good location. Lots of amenities. We will definitely come back…read more My daughter and niece just celebrated their birthday party here and it was a tremendous success. The place and specially the pool was clean. There's a lot of room to move around in and the freebies are tables and chairs and a videoke machine that you can use,

I'm not really a fan of public pools, resorts and beaches; I enjoy places that are more private,…read moreintimate and hidden, so I prefer renting a private pool in Laguna where hot springs are available. It might be a joyride to go Laguna before, but it's too far to drive, now that I have two young kids that can't stand sitting close to each other inside the car. It was a gift from heaven when one of my husband's relatives invited us to his birthday to a private pool within the heart of Las Pinas. I fell in love with the place immediately as I entered the premises and inquired about prices and reservations even before the party started. The place is huge, every floor inch is covered with red bricks, walls are decorated with unique stones, there's a small curvy swimming pool , and all wood gazebo swings. They also have a big tent too, splattered with colorful fabric ceiling that gives an elegant look to the place, and no Pinoy party would be special without - Videoke! (which is it's already included in the rental.) We had a great time during the birthday celebration and I got the place for my parent's farewell party last month since they'll be staying abroad for a year. I also got them for my daughter's 1st birthday too! So for private pools within the metro, try going to Villa Rinicia for a memorable and awesome day!

One of the best private beach near Manila. All staff were feiendly and very accomodating. That…read morenight we stayed, we even got a complimentary dessert at night. They also played aquaman on the big screen lol. The beach is very secluded and clean. I just wish that there are more activities available at night. I will for sure come back

My family has been going to Montemar Beach Club for as long as I remember. My lolo and lola has…read morebeen a member since I was very little. I've always enjoyed coming here from Manila. They have lodging, a private beach, 3 swimming pools, 2 tree-houses separated by a rope bridge, a turtle conservation area, and a great staff. PROS: This beach club is pretty exclusive for members only. The beach has very clean white sands and the water is warm and clear. There are huts you can rent out so you can stay under a roof when it gets too hot. The sunsets are gorgeous, so stick around if you can! The staff is pretty knowledgable and friendly. CONS: I never wanted to leave. Overall, I'm glad I still get to visit this beach club because it's beautiful and we always have a good time there.

Marina Bay Spa was recommended by a good church friend of mine who had visited here before and had…read morebought several coupons. She had offered to share her coupons so I didn't have to pay the full price of Php 1,700 for the 1-hour body massage, spa and buffet. We had just missed a promotion Marina had valid from Monday through Thursday for Php 1,275. I also found out that Seniors can take advantage of the senior citizen's discount so I convinced my parents to join us. Capella was very nice to reserve our appointments over the phone. As we were trying to go to the spa, we had difficulty getting a ride to the spa. I called and the lady was kind enough to shift our appointment to 1:30pm instead to give us time to get there. Everyone was very welcoming, most everything was explained to us and we were brought to the women's area to be helped by Rhea. Definitely set aside time to spend in the spa before the massage. We ate some food before my Mom and I went to the spa area to soak in the hot pool. Because of the delay in traffic, we didn't have as much time to enjoy the hot pool. My parents had the Wellness Massages by Sala and Carol and my husband and I had the Marina Signature Massages. Maxie did a great job with my massage and Iya did an excellent job massaging my husband. My Dad really enjoyed the foot part of the massage since he sometimes has some numbness. After the massages, my Mom and I laid down on the hot stone spa area for a while to feel the warmth and relax some more. My Dad and husband couldn't enjoy as much since they both have high blood pressure. We ate some more at the buffet before leaving. Mar and the crew at the coffee/tea bar area were very good at taking care of us, not only with drinks but ensuring we got fruits and desserts. This was definitely worth the visit. I'm hoping we can visit again soon! Highly, highly recommended!

I got to check out this beauty with my wife because one of my good friends hooked me up, --oh boy,…read moreand did he definitely hook it up. Considering the fact that Filipino service is top tier when it comes to hospitality. It was amazing. Once you get in, you are greeted by the receptionist, as if they were already expecting your arrival. They give you your locker keys, the itinerary of your massage appointments, and the way around by showing you a tour of the whole facility. It was nothing but relaxation everywhere, not to mention a good amount of the buffet they offer too. Once you get all your spa-shenanigans done, they whisk you away in what they call the chill-room with tvs and lazy boys, where obviously we fell asleep into the abyss. It was a glorious time, a much-needed time for ourselves that we know we deserve but we take for granted. It's a wonderful place, it's private and exclusive and would possibly return if I get to be in Manila again. I recommended it to my friends too, which they were able to experience the wonderful time I had with this place. Also, no worries with parking--they have ample space around the front door.

CROWN TOWER this review is not only boasting about COD as an overall but the CROWN TOWER and staff…read moreare unsurpassed when it comes to exceptional service! This place cannot be beat! Let me first start by saying we travel to the Philippines to visit family, while in Manila we've stayed at all the 5 star hotels. Manila Hotel, Sofitel, Shangri-La Makati to name a few, in the CROWN TOWER at COD is the best we've ever experienced! You cannot walk down the hallway, into the casino, or anywhere within this hotel where you are not greeted by a staff member and made to feel welcome. The front desk staff including Sia, Karmel, Ingred, Dai, and Effy became our friends while we were there, (I also have to mention the manager of the restaurant where the breakfast buffet is held, her name is Michelle, she is also a very very lovely woman whom we had many great conversations with during breakfast.) As we became to know the staff, in passing we found ourselves stopping to talk after our daily excursions, and share the fun we were having. What finally really blew our minds was it was my birthday, and upon our return to our room from our daily explorations, these awesome ladies had left a bottle of wine and a personalized chocolate happy birthday cake personally left by the front desk staff mentioned above. We were so very grateful, amazed, and shook by the personal touch left by the staff of this great hotel. We left for Japan for a short three day visit. We knew we were coming strait back to the CROWN, so we were able to keep our large luggage there in safe keeping. When we returned from Japan to check in, we saw our friends again and they made such a great impression on us we brought them souvenirs from Japan. Mahalo Nui from the bottom of our hearts we will see u again. This review is a late post

I came here with my family one evening (the night the Taal Volcano erupted!). My grandma is…read moreaddicted to the slots so we took her here to play haha. City of Dreams is alright but I liked it the least compared to the other casinos in the area: Okada, Solaire, Resorts World... City of Dreams has a smaller shopping area but they did have decent dining options. They have Nobu here at the casino and I believe there's even a Nobu Lounge version which is cheaper. I like how on the casino floor the cocktail waitresses hand out free iced coffee! Upstairs they have a "Garage" where there's several food stands. I ate at Pink's Hotdogs, the one that is from Hollywood! I'll review that separately. Anywho, this casino isn't bad. My family seemed to enjoy it enough that even when Taal Volacano erupted while we were there and we were told to evacuate we still didn't leave haha!

Let me tell you that this place is indeed PARADISE! From the moment we approached the island with…read moreour speed boat, I already felt that this place was heaven on earth. Checking in was a breeze. WE were taken to our cabana and it was Balinese inspired inside with very high ceilings, spacious interior, huge ceiling fans, centralized air and cove lighting. The Bossa nova songs playing inside the room were just perfect to top as icing on the cake.The staff were all very helpful and accommodating. I was surprised by my husband when he arranged for a night dining along the beach side, with candles laid on the sand. The chef even said hello to us. What an exceptional service and reception. The tours were all inclusive. We arranged for an exclusive tour to the Hidden Beach and Secret Cove. Thanks to our boatmen who were kind enough to add a little extra time for us to enjoy these sites without the crowd tagging along. We will be back again.

The hospitality and warmth of the staff here at Pangulasian Island is truly awesome!!! It's a very…read moreprivate and exclusive resort in Palawan, Philippines. From the time you set foot in the beach as you arrive here, you are personally greeted by the resorts general manager and during your entire stay, they will do their best to accommodate your every request. I commend the following staff: Troy, Emily and Ben who during their off time took the initiative to assist, guide us and made sure that my wife and I made it safely back to our villa from the mountainous hiking trail when my wife was not feeling well. Any staff you meet regardless of what their duties and responsibilities are here will always go out of their way to help their guests. Truly amazing and a wonderful feeling of being pampered by the staff here. Thank you Rodrigo! My wife and I plan to return back next time with our friends and families.

I get it Paris Hilton design this place ok. Well I guess she…read moreshould think twice about this resort. The staff here are very rude!!! The condo are small and super pricey per night. Fine the small pricey condo we had is nice and have a nice view and that's it! Nice swimming pool, big swimming pool and nothing else! Also, you have to pay extra if you exceed more than 2 people who will go to the pool/ beach area. Geez c'mon! No other entertainments for the kids? Dang! I guess pool is the only thing that they can afford. Wait! I think I saw in olive that they have candy bar or movie room or etc but then they closed it for a long time. False advertisement! They have a Spa but the workers have no idea about the menu or different kinds of massage. Oh gosh. Seriously Paris Hilton are you happy with this resort? The only good thing about this place is, it's near the SM mall, MOA, airport and other mini stores.

Don't fool with a nice picture. Staff here is very rude. This our first time here we expect a…read morerelaxing and fun experience. We went a group of 7people all adult. We booked online and got our confirmation number by email. Our experience booking online it was good. We went to the resort and go thru security. The security guard was asking for QRcode that we don't even aware. It takes as 3hrs to get our QRcode and we waited inside our car not even in the lobby. We booked also a last minute reservation for extra room because they don't allowed 7people in the room. Our room is clean no questions asked our caretaker is very friendly I can give her a 100% for hospitality. The room is very convenient you can cooked your own food. All AC is working but you need to turned it off every time to leave the unit The following day we were trying to go relax and enjoy the pool. Once we get in there we need to pay 250peso an entrance fee. 7am to 12noon and then if you want to comeback 12noon to 7pm need to pay again 250peso. Everything in here you need to pay parking every time you go out the resort and comeback you need to pay for parking fee. We only stayed 2nights and spend 6,000peso for extra room. 1bed plus 1000 security deposit and our 2bed 10,000 plus 1,000peso security deposit. It's not worth it if you just want to relax and experience the resort. Too much for all hidden fee. It's not recommended!

We had a terrible venue accommodations here last weekend. This space was rented by family in the…read moreUSA but was not informed what kind of accommodations was allowed or not; probably, didn't provide pics of the place to so I had to add this on the map. Place was easy to find on Waze or Uber to drop off for out of towners. This place is basically a home and converted to space to rent. The owners or staff stayed above in their home and as well on the downstairs room with their fans on. This was rented only for the space and pool was not included. Every little thing you had to pay them even the electricity. My uncle had to get a fan for us from home but in order to use the outlets, we had to pay additional?! Good thing the caters were more accommodating and were not part of this place. The tent they provided had no screen to cover from bugs, rain, no AC, no fans provided. Nothing! For the amount they paid, they could have accommodated us. The staff were of no help. The space was rented from 9a -9p but no one could stay long due to the humidity; never sweated this much!! Haha ...Good thing the sun was hiding a little that day and it was not raining. Good thing I brought one paper fan to give me some little wind! Make sure to bring one. I would not recommend this rental space for any party or gathering. Unless you have cough up money to add for every little accommodations you want. This place was not worth it!! [131/100]

So...let me say that I only put a rating on 1 because i have to at least rate the place. My sister…read morerented this place for a family reunion with a lot of us coming home from the US for my son's wedding. Didn't know what to expect but for the price, I expected professionalism, at least. The not so friendly staff made us feel like we r not welcome there, without a single smile or hello. Getting there, my caterer had already setup so that was a plus, but they are not affiliated with the place. The pool, well let's not talk about it. Was not even worth using. But you would think that at least they would have fans in this place. NOOOOOOOO! Thank God the sun was a bit shy that day, but it was still hot and humid. No AC no fans! The caretakers were inside a room with their fan blasting as we could see their curtains swaying. When we asked about at least having one fan, they said there was none. So my cousin had to walk to his house around the corner and get a fan so we could at least be comfortable. P7,000.00 for this place is too much for what you get...which is just a place. No tables and chairs. No comfortable accommodations. No nothing. If you want a festive environment and a wonderful event, this is not the place for you. You are better off finding another venue. As my baby would say...two thumbs down!