**Title: The Tragedy in Cebu--The Worst Hotel Experience I Never Want to Go Through Again**…read more In my entire life, I've never experienced a hotel as terrible as this one. I believe that nowhere else in the world could offer such distress as this hotel did. The nightmare began right at check-in. We had booked early, confirmed our reservation 10 days before our stay, provided copies of the IDs of all staying guests, and fully paid the total amount. But we were still made to wait over two hours in the sweltering lobby. When we complained, the front desk staff responded coldly. A staff member named Kaye arrived and said, "If you're not satisfied, just cancel! Claim your refund from the booking site you used." We wanted to cancel, but we had already paid 600,000 yen, and we didn't know if we could get a refund from Expedia, so we had no choice but to endure. Later, we found out from reviews that this hotel offers a full refund if you cancel within four hours after check-in. But none of the staff, not even the manager, told us this. They shut down our complaints by citing their "policy," but when the policy was unfavorable to them, they didn't mention it. We only discovered this refund policy by reading the owner's response to a complaint in a review. We requested to add one more person to our reservation, and they readily agreed. We paid the additional fees, including for an extra bed, and finally got into the room. When we asked for the extra bed, we were kindly told, "It will arrive shortly, please just wait." But even after waiting over two hours, nothing came. When we called the front desk, we were told that an extra bed couldn't be placed in our room. They hung up as if nothing had happened. The woman who gave the information over the phone was Kaye. After three hours, a mattress, pillow, and blanket finally arrived, but towels and toothbrushes didn't come until the third night. Because of this, we had to cancel a birthday party reserved at a restaurant, ruining the celebration. The next day, our room wasn't cleaned because we left the card key in the slot. A small note said, "We will not clean the room if the card key is left in the slot." When we asked the front desk for help, they told us that the cleaning service for the day was already done, so we had no choice but to use the wet towels from the previous night. It would have been better if they informed us of this earlier. When you call for a cart, even after 10 minutes, it still doesn't arrive. After a follow-up call, we were made to wait another 10-15 minutes. The cart finally arrived after 30 minutes. So if you book at this hotel and have plans, I suggest booking a cart 30 minutes in advance so your schedule won't be delayed. Be careful when filing complaints at this hotel too! If you complain, the staff stare at you as if they're going to do something bad to you. Their glares are terrifying. I can't fully describe the pain and sadness we experienced at this hotel. Many other guests had even worse experiences, according to the reviews we read. I don't understand how this hotel managed to be listed as one of the "high-rated" hotels on booking sites. Our long-awaited trip to Cebu was utterly ruined by this hotel. It's sad that such a beautiful place like Cebu was tainted by a hotel like this. I also want to share an experience we had in Boracay. Once, we booked five rooms in Boracay through a booking site. A week before our trip, I had an accident, so we had to cancel. I knew getting a refund would be difficult, but fortunately, the hotel said we could reschedule our stay. While they didn't give us a refund, they allowed us to stay at a different date when I was better. The communication with the staff was excellent, and even though I kept repeating questions out of worry, they patiently answered all my concerns politely. When it became clear that I still couldn't go, they offered to let my family stay in my place. I never expected to receive such service, especially from a hotel in the Philippines. I wanted to share this experience to highlight the stark contrast between the two hotels, even though both are in the Philippines. I try not to compare, but the difference in service is striking. It hurts to think that I didn't pay attention to the reviews before booking in Cebu, and I can never get back the money and time spent. In the end, not all the staff at this hotel were bad. Many were hardworking and polite. However, a few staff members and the owner's attitude, based on reviews, were enough to cause extreme disappointment. I'm sharing this review to help you avoid similar experiences and truly enjoy your trip to Cebu.

I am absolutely in love with this resort. I had no idea how beautiful it was until I got to the…read moreplace itself. I remember saying to my sisters, "I feel like we're at a Disney Waterpark!" 4 days was definitely not enough to enjoy this water wonderland. The beach was amazing, though you had to beat the high tide and be there by the early morning. There were so many swimming pools and lagoons and I'm proud to say that I swam in all of them! Each pool is unique; some were freshwater pools, some were lagoons actually. Because of this, you wouldn't need to complain wherever your room is because each cottage is within proximity of a beautiful pool. They have a lot of facilities too! A spa, karaoke, golf field, and even archery and target shooting! And the restaurants... Oh, how delicious the food are! My favorite is Fiji restuarant because of the gargantuan tempura and quality Japanese food you can't compare to the ones you eat in Manila. And the Cebuchon! If you wander around enough, you'd find people roasting this black pig that makes your mouth water. The place is so massive that it makes it fun to wander around to see everything the resort has to offer. It's expensive, but hey, it's definitely worth it! My sisters and I even brought along paper lanterns and did a Tangled moment. It was a struggle at first, but a fun bonding experience I will always treasure.

This is a massive hotel property. It's like a mashup between Bellagio and Wynn Las Vegas. Their…read morecomplimentary bottled water in the room tasted pretty good too. I know what nasty tasting bottled water tastes like and Okada had high quality bottled water. The rooms are pretty dated though and the color scheme of pink really wasn't my vibe. I think the thing it has going for itself is the casino. The fountain show was a highlight too since it's open to the public via the promenade. Medley Buffet has been my top choice for buffets throughout my dining experience in the PI. I actually liked it better than Vikings, The Alley at BGC. For the grounds, you can take an electric cart to the pool or get some exercise by walking there but if you're only wanting to get some fresh air on the deck (a view overlooking the bay), they limit your stay for 15 minutes. Kind of a weird policy but ok. We met some friendly folks from Texas while hanging out in the lobby lounge so there are definitely international travelers from the US who stay here. I wouldn't stay here again though. It's not really in a desirable area. If I were to stay around Manila bay again I would actually book Conrad Manila just because it's much closer and convenient to Mall of Asia (MOA). The hotel grounds at Conrad were easier to navigate too. I felt the customer service at Conrad was better as the check-in line host was friendly, the front desk staff were seasoned, and team members throughout the property were welcoming. At Okada, they were training someone when I checked out; I was the guinea pig. I also had a different incident (lack of proper training on their part) which wasted my time and left me frustrated. Definitely a lack of seasoned employees at Okada's front desk, unfortunately.

4.2 Stars. Okada…read moreManila Hotel is a luxury hotel modeled after the Wynn Vegas. Beautiful inside, large, and great rooms. It is also near to the airport which is a plus because you DO NOT want to be caught in Manila traffic on your way to the airport thinking the distance is "not far" but not factoring in serious traffic. The room was wonderful, the sheets very cool yet warming. The auto toilet seat opening as you near it was a tad creepy but bougie at the same time. The view from my room was nice also, of the pool and the Pacific. Little things I enjoyed were the sink and bathtub turn knobs, vintage. High quality. The pricing though, is a bit high. $340/night for this type of room, while ocean view is a bit prohibitive to stay multiple nights when there are many great options nearby. The buffet I must say was rather abundant and solid. Except for my 2nd latte that was served lukewarm. I'll have a seperate review to show what the buffett has, it was great! Glad to have stayed here, but can't often because of the costs considering solid options nearby.

Good location. Lots of amenities. We will definitely come back…read more My daughter and niece just celebrated their birthday party here and it was a tremendous success. The place and specially the pool was clean. There's a lot of room to move around in and the freebies are tables and chairs and a videoke machine that you can use,

I'm not really a fan of public pools, resorts and beaches; I enjoy places that are more private,…read moreintimate and hidden, so I prefer renting a private pool in Laguna where hot springs are available. It might be a joyride to go Laguna before, but it's too far to drive, now that I have two young kids that can't stand sitting close to each other inside the car. It was a gift from heaven when one of my husband's relatives invited us to his birthday to a private pool within the heart of Las Pinas. I fell in love with the place immediately as I entered the premises and inquired about prices and reservations even before the party started. The place is huge, every floor inch is covered with red bricks, walls are decorated with unique stones, there's a small curvy swimming pool , and all wood gazebo swings. They also have a big tent too, splattered with colorful fabric ceiling that gives an elegant look to the place, and no Pinoy party would be special without - Videoke! (which is it's already included in the rental.) We had a great time during the birthday celebration and I got the place for my parent's farewell party last month since they'll be staying abroad for a year. I also got them for my daughter's 1st birthday too! So for private pools within the metro, try going to Villa Rinicia for a memorable and awesome day!

One of the best private beach near Manila. All staff were feiendly and very accomodating. That…read morenight we stayed, we even got a complimentary dessert at night. They also played aquaman on the big screen lol. The beach is very secluded and clean. I just wish that there are more activities available at night. I will for sure come back

My family has been going to Montemar Beach Club for as long as I remember. My lolo and lola has…read morebeen a member since I was very little. I've always enjoyed coming here from Manila. They have lodging, a private beach, 3 swimming pools, 2 tree-houses separated by a rope bridge, a turtle conservation area, and a great staff. PROS: This beach club is pretty exclusive for members only. The beach has very clean white sands and the water is warm and clear. There are huts you can rent out so you can stay under a roof when it gets too hot. The sunsets are gorgeous, so stick around if you can! The staff is pretty knowledgable and friendly. CONS: I never wanted to leave. Overall, I'm glad I still get to visit this beach club because it's beautiful and we always have a good time there.

Marina Bay Spa was recommended by a good church friend of mine who had visited here before and had…read morebought several coupons. She had offered to share her coupons so I didn't have to pay the full price of Php 1,700 for the 1-hour body massage, spa and buffet. We had just missed a promotion Marina had valid from Monday through Thursday for Php 1,275. I also found out that Seniors can take advantage of the senior citizen's discount so I convinced my parents to join us. Capella was very nice to reserve our appointments over the phone. As we were trying to go to the spa, we had difficulty getting a ride to the spa. I called and the lady was kind enough to shift our appointment to 1:30pm instead to give us time to get there. Everyone was very welcoming, most everything was explained to us and we were brought to the women's area to be helped by Rhea. Definitely set aside time to spend in the spa before the massage. We ate some food before my Mom and I went to the spa area to soak in the hot pool. Because of the delay in traffic, we didn't have as much time to enjoy the hot pool. My parents had the Wellness Massages by Sala and Carol and my husband and I had the Marina Signature Massages. Maxie did a great job with my massage and Iya did an excellent job massaging my husband. My Dad really enjoyed the foot part of the massage since he sometimes has some numbness. After the massages, my Mom and I laid down on the hot stone spa area for a while to feel the warmth and relax some more. My Dad and husband couldn't enjoy as much since they both have high blood pressure. We ate some more at the buffet before leaving. Mar and the crew at the coffee/tea bar area were very good at taking care of us, not only with drinks but ensuring we got fruits and desserts. This was definitely worth the visit. I'm hoping we can visit again soon! Highly, highly recommended!

I got to check out this beauty with my wife because one of my good friends hooked me up, --oh boy,…read moreand did he definitely hook it up. Considering the fact that Filipino service is top tier when it comes to hospitality. It was amazing. Once you get in, you are greeted by the receptionist, as if they were already expecting your arrival. They give you your locker keys, the itinerary of your massage appointments, and the way around by showing you a tour of the whole facility. It was nothing but relaxation everywhere, not to mention a good amount of the buffet they offer too. Once you get all your spa-shenanigans done, they whisk you away in what they call the chill-room with tvs and lazy boys, where obviously we fell asleep into the abyss. It was a glorious time, a much-needed time for ourselves that we know we deserve but we take for granted. It's a wonderful place, it's private and exclusive and would possibly return if I get to be in Manila again. I recommended it to my friends too, which they were able to experience the wonderful time I had with this place. Also, no worries with parking--they have ample space around the front door.

City of Dreams is a relatively new casino near the Mall of Asia…read more(https://www.yelp.com/biz/sm-mall-of-asia-pasay-2). There is also a shuttle bus from the Mall of Asia to the casino, which is convenient. I'm not a gambler, so I am unable to comment on the tables and slot machines. However, I can comment on their drinks at CenterPlay (bar). I'm a really big fan of their Earl Grey Martini. Flavors were not too sweet but complex. Loved it enough to have 4 of those in 1 sitting and then a few friends in our group decided to try the same drink too. For those looking for great dining (Japanese fusion), the famous Nobu is located within the hotel (I was lucky enough to try Nobu in New York City previously). Here is the link to Nobu Manila - http://www.noburestaurants.com/manila/experience-2/ City of Dreams is beautiful. Lots of entertainment (including dining, spas, shopping) even if you're not a gambler and have a few hours to spare. If you're like me and like delicious cocktails, I would suggest a pit stop at CenterPlay Bar for their Earl Grey Martini. ENJOY!

I came here with my family one evening (the night the Taal Volcano erupted!). My grandma is…read moreaddicted to the slots so we took her here to play haha. City of Dreams is alright but I liked it the least compared to the other casinos in the area: Okada, Solaire, Resorts World... City of Dreams has a smaller shopping area but they did have decent dining options. They have Nobu here at the casino and I believe there's even a Nobu Lounge version which is cheaper. I like how on the casino floor the cocktail waitresses hand out free iced coffee! Upstairs they have a "Garage" where there's several food stands. I ate at Pink's Hotdogs, the one that is from Hollywood! I'll review that separately. Anywho, this casino isn't bad. My family seemed to enjoy it enough that even when Taal Volacano erupted while we were there and we were told to evacuate we still didn't leave haha!

Spectacular views but lackluster food…read more If I hadn't visited the sister Island Resorts Miniloc and Matinloc, my view of the food might not be as bad as those resorts far outshine the variety and quality of the food here at Panalusian. All things being equal the food is the problem here at Pangulasian. The service and the accommodations are fantastic. The staff are friendly and very accommodating to your needs. No complaints at all. Everyone will greet you with smiles and tend to your wishes. For me when I visit a resort I like to eat good food and have variety and Pangalusian short quite a bit compared to Miniloc and Matinloc Island. Pangalusian has a breakfast buffet which is "okay" when compared to the other two but then they make you pay for lunch and dinner which the other two do are included. I would rate all the food they serve here as "okay".. probably 6 out of 10. They have an "upscale" restaurant for those of you that want "fine dining" but you'll pay 30 to 40 USD a plate for that. Are you willing to pay $30 USD per person for lunch AND dinner on top of the mega $$$$ you've spent for your room? My wife and I went to the upscale restaurant one time for lunch and the place was empty. One look at the menu and I said "I think this is too pricey for a casual lunch". I asked myself "If their other restaurant serves food that is "so so" how do I know that the food at the upscale restaurant is any better and I'm paying top dollar? " Pangalusian Island is considered the king of the Island Resorts here at El Nido and I expected the best food on top of the best views, accommodations, and service. It fell short. I won't return unless things change in the food department. Otherwise I had a fantastic time , relaxed and enjoyed the amazing views and great service.

The hospitality and warmth of the staff here at Pangulasian Island is truly awesome!!! It's a very…read moreprivate and exclusive resort in Palawan, Philippines. From the time you set foot in the beach as you arrive here, you are personally greeted by the resorts general manager and during your entire stay, they will do their best to accommodate your every request. I commend the following staff: Troy, Emily and Ben who during their off time took the initiative to assist, guide us and made sure that my wife and I made it safely back to our villa from the mountainous hiking trail when my wife was not feeling well. Any staff you meet regardless of what their duties and responsibilities are here will always go out of their way to help their guests. Truly amazing and a wonderful feeling of being pampered by the staff here. Thank you Rodrigo! My wife and I plan to return back next time with our friends and families.

Don't fool with a nice picture. Staff here is very rude. This our first time here we expect a…read morerelaxing and fun experience. We went a group of 7people all adult. We booked online and got our confirmation number by email. Our experience booking online it was good. We went to the resort and go thru security. The security guard was asking for QRcode that we don't even aware. It takes as 3hrs to get our QRcode and we waited inside our car not even in the lobby. We booked also a last minute reservation for extra room because they don't allowed 7people in the room. Our room is clean no questions asked our caretaker is very friendly I can give her a 100% for hospitality. The room is very convenient you can cooked your own food. All AC is working but you need to turned it off every time to leave the unit The following day we were trying to go relax and enjoy the pool. Once we get in there we need to pay 250peso an entrance fee. 7am to 12noon and then if you want to comeback 12noon to 7pm need to pay again 250peso. Everything in here you need to pay parking every time you go out the resort and comeback you need to pay for parking fee. We only stayed 2nights and spend 6,000peso for extra room. 1bed plus 1000 security deposit and our 2bed 10,000 plus 1,000peso security deposit. It's not worth it if you just want to relax and experience the resort. Too much for all hidden fee. It's not recommended!

Horrible place! So many rules kids and run around. My son went swimming for 2 hours and he left to…read morego eat and they wouldn't let him in with the same shirt he went with swimming the first time because it wasn't a dry fit!!! You can't eat anywhere! 4 days into our stay they said you needed visitors pass to get in after they administered a QR code that was only valid for 24 hours!! Also say has a pool as amenity and you have to pay 250php per person! After all the money that was paid they still want you to keep giving you more. Water smells like eggs rooms are tiny

We had a terrible venue accommodations here last weekend. This space was rented by family in the…read moreUSA but was not informed what kind of accommodations was allowed or not; probably, didn't provide pics of the place to so I had to add this on the map. Place was easy to find on Waze or Uber to drop off for out of towners. This place is basically a home and converted to space to rent. The owners or staff stayed above in their home and as well on the downstairs room with their fans on. This was rented only for the space and pool was not included. Every little thing you had to pay them even the electricity. My uncle had to get a fan for us from home but in order to use the outlets, we had to pay additional?! Good thing the caters were more accommodating and were not part of this place. The tent they provided had no screen to cover from bugs, rain, no AC, no fans provided. Nothing! For the amount they paid, they could have accommodated us. The staff were of no help. The space was rented from 9a -9p but no one could stay long due to the humidity; never sweated this much!! Haha ...Good thing the sun was hiding a little that day and it was not raining. Good thing I brought one paper fan to give me some little wind! Make sure to bring one. I would not recommend this rental space for any party or gathering. Unless you have cough up money to add for every little accommodations you want. This place was not worth it!! [131/100]

So...let me say that I only put a rating on 1 because i have to at least rate the place. My sister…read morerented this place for a family reunion with a lot of us coming home from the US for my son's wedding. Didn't know what to expect but for the price, I expected professionalism, at least. The not so friendly staff made us feel like we r not welcome there, without a single smile or hello. Getting there, my caterer had already setup so that was a plus, but they are not affiliated with the place. The pool, well let's not talk about it. Was not even worth using. But you would think that at least they would have fans in this place. NOOOOOOOO! Thank God the sun was a bit shy that day, but it was still hot and humid. No AC no fans! The caretakers were inside a room with their fan blasting as we could see their curtains swaying. When we asked about at least having one fan, they said there was none. So my cousin had to walk to his house around the corner and get a fan so we could at least be comfortable. P7,000.00 for this place is too much for what you get...which is just a place. No tables and chairs. No comfortable accommodations. No nothing. If you want a festive environment and a wonderful event, this is not the place for you. You are better off finding another venue. As my baby would say...two thumbs down!