We recently rented a condo from Resort Reservations. When we booked, the lady said the location was a little outdated. This told me that it would have formica counter tops and old Tvs. But in reality, we walked into 1955, including the carpet, the furniture, the fixtures, and the bedding. We walked in at 11:30pm and were blasted with 100 degrees of an awful smell of dirty. The lights were turned on, but they couldn't turn on the air conditioner? We turned down the bed and a cockroach hurried off to find shelter. We looked under the bed to find it and we found trash. There was nowhere to put your food in the kitchen because the owners had them full of their clutter. The dresser drawers were broken. I went to open the blinds to wake my children and they fell on the floor. The towel supply was inadequate. The bathroom sinks did have soap, but there wasn't any shampoo or shower gel; when we were told that we would find everything we needed this was a huge inconvenience. We seriously considered calling to complain and move our location. We decided against this as we wanted to use our time seeing the sights instead of being an annoying tenant, packing our belongings again, moving, and be charged for calling, which states will happen in the terms and conditions. Charged for calling when you aren't happy, really? When we got home, we called Samantha (801) 695-8015 to let her know of our awful stay and request a refund of the outrageous cleaning fee of $125. I expect that when I pay $125 for cleaning, the condo would be clean when I enter. It was not. She was rude and told us that we should've called her to let her know we weren't happy, and that it stated that in the terms and conditions. I read the terms and conditions and nowhere did it say to call if you weren't happy. She refused to refund the cleaning fee. Never again would I stay with Resort Reservations Utah. They are unprofessional, rude and not accommodating. read more