I would rate my experience a 3 out of 5. The customer service upon arrival was warm and welcoming, and I truly appreciated how friendly the staff was from the moment I walked in. The salon itself was clean and had a pleasant atmosphere.
As a first-time customer, I had high expectations, especially since this location was recommended to me. However, I was not fully satisfied with the service I received. I believe my technician's name was Holly. During my appointment, I felt that my nails were done in a rushed manner. I typically get dipping powder nails, and in my experience, technicians usually take time to shape and evenly measure the nails, apply multiple layers of dipping powder, and properly care for the cuticles. Unfortunately, these steps did not seem to be thoroughly completed during my visit.
Additionally, toward the end of the service, there was excess dipping powder left on my skin. When it was being removed, it was done in a way that caused discomfort. I did express that it was painful, but it did not seem to be acknowledged.
While I understand that everyone can have off days, this experience did not meet the level of service I've received at other salons. That said, I do want to note again that the overall environment was clean and the rest of the staff was kind and professional. read more