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    Resolution Advanced Imaging Center

    2.1 (103 reviews)
    Closed 11:00 am - 4:00 pm
    Updated 1 week ago

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    Waiting room
    Dasha K.

    We came in for an MRI and were immediately put off by the unprofessional behavior of the staff. The front desk person had a rude tone and attitude, and later, another imaging technician came out and started arguing with them about someone being late--cursing was involved. My husband and I were right there, and it made the whole experience awkward and uncomfortable. Definitely not what you want when you're trying to have a medical procedure done.

    Laura M.

    I am very sorry I had to give them 1 star, but there is no review with ZERO stars which is what they deserve. I made an appointment from my ill husband 3 days ago. On the phone, they asked for some information and what type of images he needed: 2 ultrasounds, 1for kidney and bladder and 2 of the liver. They scheduled both for the same day, 1 after the other. Appointment for today at 3:30 pm. 2 days later, they sent a text and an email with requests for the doctors referrals to be uploaded and some other information. I uploaded everything and appointment was confirmed. This was in Santa Monica, and we are in Baldwin Hills (at least 45' to 60'away). They also sent STRICT instructions in preparation for both exams.NO FOOD (but yes to some water)for 8 hours, and during the last hour prior, drink 32oz of water for full bladder. At 1pm I get a call from a RUDE woman, saying that the appointment was moved up to 2:20 and she wanted to make sure that he had fasted for 6 hours and NO WATER! I was very confused and when I said that the instructions said otherwise, she got snappy and more rude. My son had to pick up his father in a rush and drive like crazy to make the appointment while I was on the phone trying to talk to the scheduling manager (CARLA T.) who I never got in touch with. The person who finally took my call checked and said " well, he can drink water, but he shouldn't". TOTAL INSANITY and TOTAL DISREGARD to their professional obligations to their patient. They are playing with human health and lives. They treated my son and his father as if they were doing them a favor by combining both ultrasounds into one. THAT'S NOT WHAT HIS PCP AND NEPHROLOGIST REQUESTED!!!! I made 5 calls to place a formal complain but they never answered. They laughed at me and treated us with disrespect. PLEASE don't use this place!

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    1 month ago

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    2 months ago

    Incompetent Staff, Old Equipment that breaks and they cancel on you, no show radiologists and they cancel on you. Unreliable. Avoid them.

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    6 months ago

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    Ask the Community - Resolution Advanced Imaging Center

    Review Highlights - Resolution Advanced Imaging Center

    Within minutes James the CT Tech came and got me to take the CT scan.

    Mentioned in 2 reviews

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    UCLA Health Barbara Kort Women's Imaging Center

    UCLA Health Barbara Kort Women's Imaging Center

    3.7(51 reviews)
    0.7 mi

    I've been going to Barbara Kort for several years now for mammograms and make a point of going to…read morethis particular location now after trying a different one. The staff is kind and respectful while being extremely efficient. When there have been tests that required immediate consultation the team is very professional and delivers the information in a very calm manner. Other great thing about this location is that the offer validation for parking and completely cover it.

    I was asked to review my experience at the UCLA Radiology location in Santa Monica, and…read moreunfortunately it was not a good one from beginning to end. The front desk staff need to speak louder, as many seniors are hard of hearing, and a more welcoming approach would also make a difference. The tech who came out to get me was so rude that I actually considered leaving, but against my better judgment I stayed for my appointment. I was told the MRI would take about 20 minutes, but it ended up taking close to an hour. The young woman performing the MRI was extremely condescending. The entire experience felt more like being targeted by the mean girls club in high school rather than being in a professional medical setting. I would not return to this location again. *** Update: UCLA responded to my review with a generic message from "Business Manager" directing me to a link, but without providing an actual contact name, phone number, or UCLA email address. If they truly want to discuss patient experiences, I believe direct contact information would be more appropriate and professional.

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    UCLA Health Barbara Kort Women's Imaging Center
    UCLA Health Barbara Kort Women's Imaging Center - Waiting area is very nice

    Waiting area is very nice

    UCLA Health Barbara Kort Women's Imaging Center - Nice new design

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    Nice new design

    Resolution Advanced Imaging Center - diagnosticimaging - Updated May 2026

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