I'm not typically a review leaver but wow, that was bad. The reviews here are pretty spot on. Got there at 2:10 for a 2:20 appointment and didn't leave til 4:30. A good amount of folks arriving after me went back first -- some were certainly CTs but I do know that at least two of them that went ahead of me were getting MRIs because we made conversation in the lobby while waiting. Was very fun to explain to my boss why I was offline for so long btw. Medical workers are miracle workers and I am all for placing the blame at admin's feet for a terrible experience. But the extremely nice tech said "7 more minutes" and then was gone for wayyyy longer? I'm just sitting in the tube squeezing the alarm thing and no one is coming? I know yall are slammed, underpaid, and getting shafted on helium from the situation the Gulf... but c'mon. All this is after a text cancellation for my initial appointment because no tech was available. OH and a lady who showed up on my phone as "DALRYMPLE JERRY" called me at 8pm the night before to confirm my appointment (again) and was seemingly in the middle of disciplining a kid or something?? TL;DR I would rather drive to their Glendale office from the westside than go back to the SaMo location. read more

Nothing good about this place. Unprofessional practice. They created three accounts for me which should have been merged, images never got read for a week and got lost. On hold phone times ridiculous. I arrived and heard the tech yelling from the back, hey, is she here yet? Parking is costly to boot. read more

This particular office of Resolution Advanced Imaging should be AVOIDED at all costs! I walked in 20 mins early to find the front desk clerk verbally abusing an elderly woman. I almost stood up for her; it was bad. Then I was next. She told me I had no appt scheduled. When I insisted I did, she said she found my appt but I'd been scheduled incorrectly. I told her it was her own scheduling dept who'd re-scheduled me after I'd gotten a text one morning earlier this month just an hour before my appt telling me their tech hadn't shown up so my appt was cancelled. What ensued was a deeply abusive and inappropriate exchange. This employee SHOULD NOT BE WORKING WITH PATIENTS coming in to have screenings of an intimate nature. It's hard to avoid this imaging company bc they have a monopoly in this area, but you can avoid this location. Go to Beverly Hills RADNET or anywhere but here. read more

Made appt here because I needed several tests done & I could get them done here, same day. Came in for an appt already approved by insurance, drove over an hour and waited weeks to have appt. To be met with Front desk (upstairs) staff that is incredibly rude. I can't fathom being a woman disrespecting & denying health services to another woman, absolutely disgusting & incompetent behavior by the blonde "receptionist". Found another imaging office, explained the issues and they agreed to do the imaging despite what this place said they "couldn't" do. Which means those who want to help in the medical field, will find a way to help & assist with healing. And those who don't....are just there for the check. Do NOT make an appointment here. read more

MRI was rough...super bruised by an (let me be nice) inexperienced "technician" sticking me multiple times in the hand AND arm leaving painful bruising. Photos attached were taken 10 minutes after my appointment. Dude was also terrible by trying to bully me into not using the bathroom when I needed to...saying "people are waiting". I just love a guilt trip with my MRI! LOL! I will say that the "helper" dude was supportive and told me to take my time. Thankful for him! I had no idea that this place had such low reviews or I wouldn't have agreed to put my trust here. Rookie mistake for not checking. BTW, 2 days later, almost the entire back of my hand is black and blue. Having this RADnet on the basement floor of a UCLA facility is "strategic". Don't let the location fool you. It has nothing to do with UCLA. read more

Resolution Advanced Imaging Center - Diagnostic Imaging Near Me - Santa Monica, California

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The worst! Makes you wait for over 2 hours and keep saying 5 more minutes. Worst staff I've ever seen.

We came in for an MRI and were immediately put off by the unprofessional behavior of the staff. The front desk person had a rude tone and attitude, and later, another imaging technician came out and started arguing with them about someone being late--cursing was involved. My husband and I were right there, and it made the whole experience awkward and uncomfortable. Definitely not what you want when you're trying to have a medical procedure done. read more

Resolution Advanced Imaging Center - Waiting room - Diagnostic Imaging Near Me - Santa Monica, California

Prepare to come early and then wait wayyy past your exam time. They will also have you come before their office is even open because that makes sense. Typical healthcare nonsense. read more

Incompetent Staff, Old Equipment that breaks and they cancel on you, no show radiologists and they cancel on you. Unreliable. Avoid them.

Office staff: 3 stars; Mammogram technician: 1.5 stars. Overall: 2.25 stars but rounding down to 2. I wish I had read these reviews before scheduling my mammogram and would have just waited until January for the appointment with the hospital. The unprofessional female technician should understand that having your breasts mashed by a machine is both nerve racking and demeaning. No courtesy or robes provided to undress prior to exam. Just remove your shirt and bra in front of the technician who leaves the door partially open while you're trying to put your clothes back on in a room that does not have a privacy curtain. I didn't even see that there was a changing room until AFTER I exited the exam room. Also one of the ceiling panels above the machine was open so for all I know a camera could be installed there. read more

Unprofessional and Unethical Treatment of Elderly Patient - Avoid if You Have Senior Family Members My 82-year-old mother had a scheduled mammogram appointment at RadNet Santa Monica, and our experience was deeply disappointing and distressing. First, I called ahead to let them know we were running slightly late. To their credit, they were accommodating on that front. However, everything went downhill from there. When we arrived, they began asking a series of questions about whether my mother was ambulatory and if she required assistance--questions that were never asked when the appointment was scheduled or during my call. To our surprise, we were told that they could not assist her with standing during the mammogram. I offered to help support my mother myself during the procedure, even saying I'd wear a lead apron to protect from radiation. Mammograms involve a very low dose of radiation, so I didn't anticipate this being a problem. But the staff flatly refused, saying they didn't have anyone available to assist her, and that I wasn't allowed to help either. When I asked if an ultrasound was an option instead, they agreed--and allowed me into the room for that part. Unfortunately, we waited 35 minutes before the technician came in. During that time, my mother was left standing, exposed from the waist up, without a gown. I asked for a gown and was told they don't provide gowns for mammogram patients. For 35 minutes, my elderly mother stood uncovered, and every time the door opened, she was exposed to anyone passing by. This was not only unprofessional--it was unethical and humiliating for her. I'm shocked that questions about mobility and assistance were not part of the initial scheduling or screening process. Had we known they lacked the proper support for elderly patients, we never would have come. If you have elderly parents or relatives, please avoid this location. The staff was neither compassionate nor professional, and they showed no willingness to accommodate a vulnerable senior--even when family was available and willing to help. This was our first and absolutely last time using this facility. I regret bringing my mother here and exposing her to such insensitive care. I highly recommend finding a provider that respects elderly patients and treats them with dignity. read more

I will give them zero. Very poor experience at RadNet in Santa Monica. Staff were rude, unprofessional, and had a bad attitude, making the visit uncomfortable. Customer service was lacking and felt dismissive. In addition, my medical records were not properly provided or were missing, which caused further inconvenience and frustration. read more

I had 2 back to back MRI's. When the MRI's were done- nothing happened. No communication while I am STILL IN the machine. I start saying, "hello" "Update please" after about a minute, more "hellos" from me - then I hear. "you are done" Me: "ok, get me out of the machine then" nothing - no movement. I start pressing the emergency button. The young female tech gave me no communication. I could have been having a medical emergency, if so, I would be dead as there was no response. i keep pressing the emergency button. I then hear, "give me a minute" - not, are you ok, no, but "give me a minute" when she came in about one or two minutes later- to get me out of the machine, needless to say - i was very angry. She said she was talking to the radiologist. When I spoke to the office manager, she said the young tech had to speak to the radiologist (about another patient, because my test was done) The office manager offered no compassion for me being left in the machine. To make matters worse, my husband called the next day to discuss what had happened to me, with the office manager. She was of course unavailable and my husband was told that a MALE tech named Steven, had given me my MRI!! They are now lying to protect themselves!! Now we are wondering if the young female tech is even certified. Stay away from this place. This kind of lack of integrity and professionalism comes from the top - no one is home watching the important aspects of this imaging center. A very dangerous place. Just think - I was LEFT in the machine!! Everyone's nightmare!! The first night after this incident I couldn't sleep!! Traumatized!! read more

I was trying to come here because I needed to get X-rays done and it's walking distance from my house, so I came with my referral and managed to make an appointment for a Tuesday. The night before, I received a text AFTER HOURS that my appointment was canceled and then it was hard to get in touch with them to confirm this text so I went anyway thinking it was a mistake. NOPE...not a mistake. They tell me X-rays are walk in and to call before I come to make sure someone is there to do the X-Ray. Fast forward to when I'm trying to walk in: I call before coming. They answer but immediately put me on hold. I'm on hold for 15 minutes. Call back to just try and ask a question and IMMEDIATELY put on hold again. I walk in because I'm not trying to waste my day on hold when I just have ONE QUESTION. There is nobody there. They say I can come back tomorrow, but I tell them I don't have the time tomorrow. She still tries to get me to come in tomorrow because they will have someone to do the X-ray. Like b...did you not hear me the first time? I DO NOT HAVE TIME. read more

They cancelled my mammogram appointment 10 minutes before I was supposed to be there and claimed they had no recollection of my appointment being scheduled for the cancelled time--despite multiple texts and confirmation emails saying otherwise. Incredibly unprofessional. read more

The tech was really nice and helpful it he was the only good thing abt the experience. The machines are in the basement - dingy. And they are very old machines. For one who gets claustrophobic it is awful and they don't have an open tube. But the worst part are the front desk people. They first tell u quite 103 and at 5pm the office is closed - no sign or info to go down to the basement. And then whenever u call for help, etc. the front desk women are as rude and u helpful as they possibly can be - on phone and in person. It's all scary enough situation for a patient - why do they have to be rude, unhelpful, full of attitude. Ridic and sad and frustrating. It's 2025 - this should be a much better experience with new machines - we pay enough to these conglomerates that they can afford it. read more

I don't see myself ever coming here again. Soooo many things made my visit feel very demeaning and cold. Front desk staff: Very aloof and unorganized. They called me twice yesterday to ask for information that was already received and were not clear on the self explanatory referral form that detailed why I was coming there. In person they were not helpful at all and nobody seemed to know anything, as if there was literally no communication between the front and back office. Back office staff: Extremely cold, dismissive, vague and rude. I'd never been to this office before, nor had any idea of how the procedures went. The lady who did my mammogram was very impatient. (Mammograms are not even done for women under 40, but considering the nature of my appointment they felt it was necessary). I honestly think they added it on just to build a bigger ticket because I was only referred for an ultrasound. Once in the ultrasound room with another lady she was extremely short and cold. When I asked her why she was doing what she did she said "I can't discuss that". Then she tossed a towel at me to clean up and she said "go wait in the lobby". I'm still in my open facing robe and there is another woman waiting next to me fully clothed! That was the most demeaning part. Absolutely no care or kindness was provided to me. Shortly after she calls me back into the room and says "the doctor said to come back in 6 months for another ultrasound". When I asked why, she said "if there was something wrong you would have to get a biopsy". So I said "well if there isn't anything wrong why do I have to come back??" No answer. I don't even know the doctor's name who recommended this and no one would tell me. Once I went back to the front desk they just looked at me blankly and when I explained what I was told neither of them knew anything. So in front of a lobby full of people I have to explain my personal business. To make it even better, neither would they tell me the name of this mysterious doctor. I strongly advise NOT to come to this office if you want to be treated like a human being or to receive any level of comprehensive care. UPDATE: The following day after I wrote this review someone from this office responded and asked would I like to receive a call to discuss what happened. I obviously said yes and left my phone number and haven't heard from anyone. It's been almost a week now. THIS OFFICE IS TRASH AND DOESN'T CARE ABOUT THEIR PATIENTS AT ALL. DO NOT COME HERE. If you don't believe me just read the countless other 1 STAR REVIEWS. I didn't even think to do so otherwise I would've never gone there. read more

I would highly recommend this place for MRI. It's a special high grade Tesla machine and is larger than most AND open in both ends. I went there specifically for these reasons since I'm claustrophobic. Staff was professional all around and the technician was kind, knowledgeable and trustworthy. I will ask to go here for future MRI's for sure! read more

I gave 2 stars rather than 1 because the staff and techs were actually wonderful. I wish I could separate my reviews. If I could, I'd give staff and techs 5 stars and 1 star for timely results. It's been over a week. The MRI images were loaded the SAME DAY. I called days ago and was told it takes up to 5 business days for the report to be uploaded. Five days go by and no report. I call again and am told 10-15 business days! Still waiting. If you can, go to ProHealth Imagining in West Hills for MRIs. Their reports are back in 2 days. I would've gone there but they don't do MRI fluoroscopies. This place needs to get their mess together! read more

The are ok professionally. But I like the one in Beverly Hills better. It was not my day, I guess. I arrived at 2:30pm and they sent me upstairs for my ultrasound while I had an X Ray as well. After I am done with ultrasound, I came down at 3:30pm and they softly rejected me and had me come back the next day because they stopped at 4:15 and there were 3 people ahead of me: Now, which is the next day, I follow her instruction to come in the morning at 10am, and I have been here for 2 full hours while the receptionist keeps ensuring me she will see me before her lunch hour at 12:30pm as she walks out for her own lunch hour. Ms. Janet who seems to be the most confident and experienced administrators informs me there are still people ahead of me and it will take at least 45 minutes, which overlaps her lunch hour. She suggests me come back tomorrow AGAIN. I know she means well; but we don't have time to spare 3 times and wait here again and again. It is just not my day, I guess. They are all nice. It just seems somewhere or something is not right if I had been informed to wait at least 2-3 hours rather than knowing this after 2-hour's wait to lake a decision to continue to wait or come back tomorrow again. This does not sound right. read more

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I am very sorry I had to give them 1 star, but there is no review with ZERO stars which is what they deserve. I made an appointment from my ill husband 3 days ago. On the phone, they asked for some information and what type of images he needed: 2 ultrasounds, 1for kidney and bladder and 2 of the liver. They scheduled both for the same day, 1 after the other. Appointment for today at 3:30 pm. 2 days later, they sent a text and an email with requests for the doctors referrals to be uploaded and some other information. I uploaded everything and appointment was confirmed. This was in Santa Monica, and we are in Baldwin Hills (at least 45' to 60'away). They also sent STRICT instructions in preparation for both exams.NO FOOD (but yes to some water)for 8 hours, and during the last hour prior, drink 32oz of water for full bladder. At 1pm I get a call from a RUDE woman, saying that the appointment was moved up to 2:20 and she wanted to make sure that he had fasted for 6 hours and NO WATER! I was very confused and when I said that the instructions said otherwise, she got snappy and more rude. My son had to pick up his father in a rush and drive like crazy to make the appointment while I was on the phone trying to talk to the scheduling manager (CARLA T.) who I never got in touch with. The person who finally took my call checked and said " well, he can drink water, but he shouldn't". TOTAL INSANITY and TOTAL DISREGARD to their professional obligations to their patient. They are playing with human health and lives. They treated my son and his father as if they were doing them a favor by combining both ultrasounds into one. THAT'S NOT WHAT HIS PCP AND NEPHROLOGIST REQUESTED!!!! I made 5 calls to place a formal complain but they never answered. They laughed at me and treated us with disrespect. PLEASE don't use this place! read more

Resolution Advanced Imaging Center - Diagnostic Imaging Near Me - Santa Monica, California

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Terrible staff etiquette. made me wait over an hour and then gave me attitude because I asked if I can go and put more money in my meter. The attitude was pretty disgusting. I'm not one to go and put negative reviews because of my feelings, this was just not good business or health care. She rolled her eyes at me because I asked if I could reschedule. I can tell she was flustered due to the pressures of her work. And then just said hey I'll call to reschedule. You seem busy. With an angry look on her face she said fine. I just told her don't bother. I'll go somewhere else. Seems like it's gonna be more problems than any help. read more

Had an appointment for 2:30pm arrived 15 minutes early as requested. Two hours later they finally decide to let me know that they are running behind despite me asking for an update earlier and them telling me "they will be right out for you" "12 more minutes the tech will come out and get you" this place is the worst, super unorganized. I would not be coming here again! They can kiss my money goodbye! read more

I came here to see how long results typically took and was surprised at the negative reviews. I was able to get an appt rather quickly. Didn't wait long, the staff was lovely. That was last Wednesday 11/06. I have not received any results (today is 11/14) and inquiries through the portal have remained unanswered. Meanwhile I am in constant pain with no resolution in sight. How long is it supposed to take? Edit to add that someone reached out after I posted this and I got my results. Best advice, just keep calling. read more

Very professional. Clean office. Quick. The staff was great. Recommend them for your next imaging read more

Resolution Advanced Imaging Center - Diagnostic Imaging Near Me - Santa Monica, California

My husband had a scan set for 8 o'clock this morning. They told him to be there half an hour early. He drove 45 minutes and fasted when he got there the business was locked and they texted him. Sorry they don't have a technician I highly do not recommend this place. read more

Office experience. 1:10 appointment Arrived 15 minutes early as requested. Filled out all forma on line as requested. Check in went smooth but then the wait........5 or 6 patients came in after me w later appointments and were taken 1st. Still waiting an hour later. Really shoddy office and people. read more

If I could give 0 stars I would. This place should be shutdown. I have never seen a medical facility so filthy and unorganized. The front desk staff is incredibly rude and unprofessional. It makes you wonder who the hell is running this place and how are they still open? Our appointment was at 9am, and my father had not eaten since the night before (since we were told not to eat 4hrs prior to HIS 9AM APPOINTMENT). They saw him for his MRI at 11am. Then they told him to come back another day for his CT Scan??? Seriously, why book him if you can't find room to do both the MRI and CT Scan??? We told them no since we live an hour away. They then said ok and saw him at 2pm! He wasn't done till 3:30pm. AFTER NOT EATING ALL DAY. Not to mention their office is freezing cold and they have no service. read more

I purposely chose this facility because I had to schedule several imaging appointments and they were able to offer all of the appointments contiguously on the same day. I rearranged my schedule to be there. Unfortunately when I arrived today I was told that all of my services had been canceled! They claim than "Andrea" called me this morning to tell me that the equipment was broken however I never got any calls. I confirmed they had the correct number but there notes indicated when "Andrea" called someone told her she had the wrong number. "Andrea"never bothered to try again. What a complete waste of my time. And the staff could have cared less about the inconvenience they caused me. read more

My experience with this business has been appauling and unprofessional. I needed to schedule an CT scan, but Radnet has canceled my appointment FIVE times, always just 2 hours before I was supposed to arrive. Each time, I've had to pay for gas, a nanny, and time off work. Four of the cancellations were due to broken machines at two different locations, and once there was no technician available at another site. It feels like this company disregards people's time and emotions. If I canceled five times with such short notice, I would be charged and my insurance would be billed. Yet, Radnet faces no consequences for their repeated cancellations. I strongly recommend reading other reviews and considering Cedars instead. read more

I just want to give a big thanks to Kanaya, I hope I'm spelling it right lol this was our first time here. She was the tech that did my daughters ultrasound. She was very sweet & caring ! read more

I should have listened to the 1 star reviews I read. I'd have given a 0 star but it isn't an option. They overbook and cancel your appointment after you arrive to your appointment! I was told to wait in the lobby, then told to fill out the paperwork and sit until they call me in for the scan. 40 minutes after they told me it is too late now and have to reschedule several weeks later! Why would I trust your evaluation of my MRI if you can't even handle the scheduling properly? Why would you tell someone to wait, THEN tell them to fill out the paperwork, THEN tell them to sit until they call you in, THEN tell them they can no longer see you? They do not care how long you drove to get there, how long you waited to get this appointment, or how long you were waiting in the lobby. Very rude towards their customers. read more

If i could give 0 stars i would.i waited 30 days for an appointment.To start,when i showed up,the older lady in the front rolled her eyes at me as if i was interrupting her.Then,she goes on to tell me they supposedly didn't have my referral.after asking them to check multiple times they said they had to cancel my appointment.after blaming my drs office for not have sending referral,id come to realize it was not my drs fault but the imaging centers- They DID NOT CONTACT THEM They DID NOT CHECK THEIR FAXES They faxed over 13 times and "didn't" receive any of them,yet when i had my office fax it to my personal fax it came through right away.terrible quality.terrible care. Don't come here go somewhere else.i wasted half my day dealing with these unprofessional people. read more

Worst business in any field. I have never experienced such poor customer service. I had a routine medical screening THREE weeks ago and still do not have my results. I have spent HOURS on the phone getting transferred over and over with each agent saying the records were sent to my doctor and me. Neither of us has received the results. I will never return to this business and suggest you do not have your tests done here. There are many other professional options. read more

This was an awful experience. They send a text asking you to fill out document prior to your appointment. I did. When I arrived, they gave me the same document to fill out. I told them I already filled out docs online. They kept asking if I had filled those out. I asked if she had checked to see if my docs were online. Then she finally does and indeed they were there. Then I ask to make sure I am scheduled for both mammogram and ultrasound. She said they didn't get another order from my dr so I am on my scheduled for mammogram. On that same website where I filled out paperwork it said if I don't upload the orders they will get them from Dr. they sure didn't and kept telling me I don't need the ultrasound. I lettering till she called and so did I and my drs office did want ultrasound sound and did send the orders. Then she tells me I have to wait for another 2 hours for the ultrasound. Then when I finally do go in, they is no dressing room. I carry my clothes with me to waiting area. After ultrasound I have to clean up and change in room with technician. It was awful all around. read more

Very clean and organized. They were very knowledgeable and caring when they had to poke me a couple times to get the veins. I have what is known as small, floating veins so I get that a lot. They did finally get it right and helped me to be as comfortable as possible. The technician explained everything to me and I understood that my results would be on a STAT so I will be getting them real quick which is nice since I am anxious about what is shows. Overall, I feel they are an awesome facility and the staff are very kind and helpful! Definitely a place I would recommend to anyone needing to get MRI scans done in the LA area. There is parking but you can also park on the side to save money. We realized that after the fact, haha. Next time, we'll remember. I will definitely come again! Thank you for making my short stay safe, healthy and hopefully optimistic! You all rock! Top tier in my book!! read more

UPDATE: I tried calling for more information on my 2nd last minute cancellation. They put me on hold for 10 minutes and then disconnected the call. I haven't even been there yet and I'm not going there. I had an appointment for a procedure and received a call a half hour before closing to cancel my appointment the next business day. I called the facility to reschedule the appointment, was given a new date. The night before the appointment I got a text from Erica B confirming my appointment the next day. The day of the appointment, I get a text from Erica B. at 0630 canceling my appointment, and to call the facility at 0800 when the facility opens to reschedule. I'm finding another facility. I don't care if I have to travel farther to get it done. read more

Santa Monica, CA Location: If you can go anywhere else, I would recommend you do that. The front office people were talking loud enough for everyone to know your business, looked unprofessional, and were just complaining to each other non-stop. Techs were in and out arguing with each other as you waited. I had authorization from my insurance company and they were saying they were going to cancel on me for not having authorization???? In the middle of that that tech came out and got me, so I just went in. I drank a ton of liquid as instructed so I asked to go to the bathroom first and the tech rolled their eyes, pointed to the bathroom door and walked away. The MRI machine was so old, it had duct tape holding it together. The tech did not try to make you feel comfortable in any way. I may be wrong, but I feel as though I didn't get the best scan. The entire location design is weird and it feels like you are in a closet from beginning to end. The staff were not happy people. They need customer service training and to be taught that you do not fight and complain in front of patients. It does not give us confidence in their work and makes us second guess if our scans and paperwork were done properly. read more

I had the most professional and pleasant visit to Resolution Advanced Imaging 2428 W.Santa Monica Bl Suite LL & 103 Sanata Monica, CA 90404. I was immediately greeted by Monique who was very efficeient and helpful!!! Within minutes James the CT Tech came and got me to take the CT scan. James was very caring and came into the room to made sure i was comfortable. His ability to inject me with a needle was so precise I barley felt a prick.He kept making sure that I was okay throughtout the whole percedure!! It took about 9 minutes from beginning to end. I forgot to request a cd and the paper work. So I came back to request a CD and the paper work and Samantha was more than happy to fullfill my inquiry within mimutes.The whole crew had such great energy that I will be going their in the future which is a wee bit out of my way as opposed to the Beverly Hils location, than you!! Stefan Gray read more

I'd like to update my review to add that they told me insurance did not approve my MRI, and that I would need to pay $420 out-of-pocket. I come to find out a few hours after my MRI this morning that my insurance did approve the MRI, and I called them to tell them that I have an approval number. The woman on the phone told me that "the system is down." read more