Showed up here due to a CPP issues. I was surprised on the wait. Holy Moly 4 hours. It was crazy…read more After waiting for 30 min, I decided to walk in and ask if I can just drop my document instead of waiting. I went inside and I found a drop box. They should have put a sign about a drop box inside instead of having people waiting in line for no reason. I was in the line for 30 mins and it didn't even move an inch. I looked inside and there were only 2 people working and over 30 parties waiting. I was talking to a lady and apparently, she was at the Service Canada the day before and she showed up at 1pm and they cut the line at 4 pm. People were angry according to her. Also note that no free parking here. This was crazy. I feel that more signage could make it more clear that there is a drop box available. They don't take emails or fax. I called the lady and said the other option is to mail the documents in. Unfortunately, they lost my documents. I am not sure if it arrived and it wasn't processed or it was actually lost by mail or lost by them. It is so disorganized here. I can see lots of unhappy people. There used to be a receptionist but I guess they laid the receptionist off. Having the receptionist would be helpful because they can either make you wait till you turn by giving you a ticket or receiving documents. This was so unproductive.

Really good experience. Came here at 8:50 and was done with my new SIN application after about 25…read moreminutes. The employees were very kind and the procedure was easy. Recommend going there

This is the main (largest) branch of Burnaby Public Library, located next to Metropolis…read more Parking is plentiful in the underground lot. Not sure if it ever gets completely full, but I have never seen it happen. One thing to keep in mind that the gates close around 2000, which leads to the risk of getting one's car trapped overnight. There are also some metered spots on the surface. The place is fairly modern, but is a bit worn down from years of use. There are plenty of computer stations, and a nice atrium area with nice high windows. Lots of books inside too.

Look like the Burnaby Public Libarary was renovated sometime between Covid and now. It looks very…read morespacious and open. The inside was bright. On the weekend the library is super busy. The inside is super clean. The bathrooms are much more modern style and there is a cleaner cleaning it frequently.

One of several Canada Post outlets in the area. Really liking this new business model. This…read morelocation is tucked away at the back corner of Shoppers Drug Mart. Parking is available on the side streets, as well as in the non-free underground lot below the building. Requires a $5 purchase at SDM. I would stick with the side streets. Service was pretty quick. I was in and out in minutes.

Excellent service and amazing hours! Seven days a week! Just had a very good experience with the…read moreclerk who saved me over $20 in postage with her suggestions. Much appreciated!

Does anybody else other than me realize that, since the ministry of social development took over…read morethe federally funded programs ie: self employment grants,etc.,it seems that the only people who get any grant money, are the people contracted to the ministry for the purposes of administering the programs. Im guessing that there are easily as many people employed through the service providers than there are people trying to access grant money. Good going. Talk about creating a false economy

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

I took my class 5 road test at this location due to its close proximity to the college I was…read moreattending at the time. Both the agent at the counter, as well as the examiner were very kind and polite. On two occasions during the test, we were delayed at railroad crossings by train traffic in the Grandview cut, so we had some opportunities to chat and pass the time. I passed the test and have my class 5 driver's license to this day. I am pleased that the wonderful workers at this location could play a part in the beginnings of my adult life.

Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

If you love Art Deco, pop into this 1930s office building near the water. It's open to the public…read moreto see the architecture inside. Most of the design is in the lobby and don't sleep on going inside one of the elevators. There are a few shops in the basement. Restrooms are in the basement but they aren't open to the public unless you ask a shop owner to let you in.

Went there under renovation, but the side decor is still able to be seen alongside the building…read more Very iconic, but wish it was not under construction

Re: payment of city property taxes…read more Extending a 'thanks' to Burnaby City Hall for increasing the "how to pay your property taxes" options available this year -- by including 'drop-off boxes' within Burnaby's 'Regional Recreation Centres'. We used the drop-off box located at City Hall one year. Though it was a handy way to pay one's taxes, for us, the location itself was not convenient. A great idea this year, and it sure helped us. The 'Centre' used was just a short, pleasant walk away, to a place where I much-enjoy a morning walk!! All went perfectly!!