So glad we have more options now in Pasadena and will be staying here more…read more New location, clean, great rooms with clean sheets, lots of pillows and a great desk center island for work and has the TV that can rotate to the living area or back to the bed. This bed has to be the best Hampton bed I've had in some time( I left Marriott for the Hampton Inn beds and have never been disappointed).. ! But this trip,l this was a great bed. Good large breakfast area, fresh coffee at 5am, breakfast at 6 ish I think- and a great tall table in the middle of the eating areas with lots of seats and outlets to plug in for meetings or working outside the room. Staff was friendly and had good advise for local stuff, and they have a pantry to get drinks and snacks which is always a plus. Easy access back down to 45- then to Clear Lake ( where I like to eat most of the time) and quick to Hobby Airport as well. All seemed to work great, business office was great to get my boarding pass and again, clean , new, right up my alley and what I expect from Hilton. Highly recommend.

I stay in Pasadena several times a year for about a week at a time for work. This one is always the…read morehighest price and last one available when the others sell out. There's a reason as I was reminded of tonight. For a year or so they've been undergoing renovations so you'd think some of the previous poor experiences were the result of that but this stay solidifies that's not the problem. When I walked in tonight, I'm immediately hit with the smell of mildew. Mind you- the hotel was recently renovated. How would that happen? Well spending more time in the room explains it- lack of attention to the basic details. The shower curtain doesn't come all the way down into the tub so water ends up all over the floor. Safety hazard and water issue. The bathroom doesn't have a fan you can run during shower steam- and it's not that it's just quiet- the mirror fogs and a tissue held to the vent shows no movement. Hence the mold and mildew. Also for the high price, you'd think they wouldn't just have a basic shower head but instead a handheld to make that a nicer shower experience. Heck the Fairfield in across the street goes for hundreds less a week and has tiles coming up in the bathroom and they STILL have better quality and service. (They're sold out for obvious reasons.) I'm lying in bed staring at the ceiling where they left out the ring around the fire sprinkler. It's dirty like someone's been reaching up in there and why bother finishing the job, right? My iPad is dead so I turned on the tv to wind down before bed. The guide comes up and I select a rerun on channel 40. Nope. Not available. Next channel- not available. In fact only about 5 channels are available. All news so I fess that's what we're doing. The positives are the ac seams to work, the shower had hot water so far.

We had an amazing experience here. It is hard to find lodgings for families but this place checked…read moreall the boxes. Staff was wonderful especially the front desk and manager. I had called Saturday morning to inquire about a crib as the original hotel we booked didn't inform me until I was checks in at 11pm Friday evening they didn't have a crib or a roll away bed. The woman who answered the phone was so sweet and ensured me they had a crib and made sure that it was in our room when we arrived. The girl who checked us in was so sweet and made sure we had everything. Kudos to her because she worked the 3-11 then the 6-3 the next day.

Stayed here for 5 days for work and honestly it wasn't bad at all. Room was clean, no issues there…read more I liked being able to check in and out through the app, and the keyless entry with my phone made everything easy. The app also lets you control the TV and stream Netflix, which was actually pretty clutch. They've got a 24hr coffee station which I used a lot. Breakfast was decent. Only thing I kinda wished for was scrambled eggs at least once during the week. Looks like their main thing is the breakfast sandwiches. They had sunny side up eggs every day and switched between sausage patties and bacon. Staff was alright, not rude or anything, just not super engaged. Parking is open which is a plus. Overall, not a bad stay and I'd stay here again for sure.

I did not stay at this hotel, but I'd like to give them 5 stars anyway for their excellent customer…read moreservice! I had attempted to book through Trivago for Pasadena, CA, and I was unfortunately transferred to Pasadena, TX in the process. I wasn't aware of the switch until I had booked the hotel. I had tried to cancel the reservation via Hotels.com (the resulting booking site), but was met with the fact that I would still be charged for a single night. I called the Best Western, and Kayleigh picked up. It take me long to explain my situation before she was fully aware of the details, as this had occurred to numerous other people in the past. She whisked me through the cancellation process, and saved me a good chunk of money. She also informed me that I needed to contact the booking site to let them know that I had canceled it, because the booking site might still try and charge me. This is precisely what stellar customer service is, and any hotel should look to this example for how to handle such mishaps. Yeah, they potentially lost money in this situation. But If I'm ever back in the Pasadena, TX area and need a hotel, you bet I'm gonna swing by Best Western. Other hotels, take note.

Best hotel I stayed in, every furniture in the room is better than the ones I have back home and…read morethe lobby looks so futuristic, cannot even believe i stayed here. Would come back? YESSSS

This isn't a 5 star hotel but they deserve 5 stars for the great service, clean property, and the…read moreamenities. We stayed here in July for 5 days. It was 7 of us so we had two /2 queen rooms. The rooms are a decent size and have all of the necessary amenities. The employees here went above and beyond. The lady (Andrea I believe) at the front desk called me before our stay to ensure that she could accommodate our room requests. I was very impressed with her customer service. She called me later when our rooms were ready and when we checked in it was a breeze. The free breakfast is a plus! There's a variety of selections that everyone enjoyed and this saved us a lot of money. The property is a pretty standard Hampton Inn but his property excels in their friendly, hospitable customer service.

This hotel seems a little dates with my 2 biggest complaints about the room being 1) sink did not…read moredrain well and 2) room did not stay cool. At one point, the heat kicked on for no apparent reason when I had my thermostat set for 72 degrees and it was 78 degrees in the room. The bed was comfortable, there was not external noise issue, and complimentary breakfast was good. I especially like the individually wrapped apples and fresh bananas. They also offer to-go breakfast bags that included a bottled water, flavor enhancer powder, an apple and a Nutrigrain bar. They have a convenient shop area by the lobby that offers beer and wine. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019

This was a very good experience from check in through check out!! My husband had surprised me with…read morea trip to Houston, dinner at one of my favorite restaurants there and Wings over Houston which is a huge aiir show. We have gone to the air show several times over the past years but never stayed here. Check in was a breeze, they don't have the new automatic check in where you can use your phone to get into your room but that didn't bother me at all. I was enjoy meeting whoever is manning the desk and if needed it's always nice to be able to ask information from that person as they are usually pretty knowledgeable about the local area. We were given a room on the first floor. I did mention that I was hopeful it wouldn't be noisy and she advised that she didn't think there would be a problem. In fact it did not end up a problem at all.....despite the fact we were not that far from the ice machine and an exit door. The beautiful area where breakfast is served was right across from the reception and quite large. There was fruit flavored water available at the reception desk and I did enjoy a glass. It had fresh strawberries in it! Tom had reserved a room with two queen beds as he had thought that our youngest grandson might be coming along. The room and the bathroom were spotless. It was ice cold so the air worked very well. The bed linens are high quality, and the bed was very comfortable. It was easy to settle in for a rwo night stay! In addition to being clean the bathroom had soap, shampoo, and conditioner all mounted to the wall in the shower/tub area which I have grown to really enjoy. I like not having to deal with all the little tiny bottles and slivers of soap!! Plenty of plush towels were available and a hair dryer! One of two tiny negative aspects was that the showerhead must've been extremely water saving which I understand (but I need at least enough water to get the soap out of my hair) so maybe ours was defective, i'm not sure. Breakfast the next morning was very nice. Lots of options, all the usual suspects of fruit, breads, sweets, cereals, waffles eggs, sausage, juice, milk, yogurt, and some delicious hot coffee! Speaking of the coffee it was the second little, tiny negative. They need new pump coffee pods desperately. Unless you take the handle all the way up and pump it all the way down every single time you will think the pot is empty. Thank goodness one of the ladies That was monitoring the breakfast came over when she saw that I thought they were out of coffee and explained that you must not just pump but literally take the handle all the way up and all the way down every time. This was a tiny glitch but I'm hoping that when she advised that new coffee pots had been ordered-that that is accurate! I'm not sure what kind of coffee they use but it was one of the best I've ever tasted and super hot!!!! After spending all day outside at a very chilly cloudy air show it was a great place to come back to Saturday night. There were many,many places to grab a bite to eat very close by so we actually grabbed supper before we went back to our room. Check out was also a breeze. We turned in our keys which you can do or you don't have to and I think the gentleman who was on duty for the great stay that we had. It was very enjoyable! This property will be our go to whenever we need to stay in this area of town!!!! We highly recommend you give it a try!!!!

Staff was super friendly. Place is clean. But I am very sensitive to smell and noise and will…read morelikely not stay here again. As soon as I walked in the hotel there's this musty kind of smell. My room had a slightly different smell but still not good. It smells old, maybe it's coming from the carpet or the walls. My AC was really loud and I couldn't sleep peacefully. I did like the free breakfast. But I didn't like that they don't have a lounge... I like those for chilling after work to grab a snack and drink.

Hotel: Love the Hotel everything was new they been open for 6 month only. Very close to stores and…read moreeverything around, very easy to get on Route 8 that takes you any were in Texas. Very friendly staff also you get breakfast free everyday, coffee and tea all day. Nice job Holiday Inn Express you have a beautiful Hotel in Pasadena. If we ever here again we are coming back to this Holiday Inn Express for sure. Rooms: Our room was very big, nicely decorated, king size bed not so hard, big HD tv, microwave small fridge and sink and a Keurig in the room also nice touch. Over all love our room #341. Gym: Very nice gym all you need for your work out nice size not small.

The hotel was ok. Rooms are a good size and seemed clean. The pool was rather dirty and could use…read moresome attention. The worst part of our visit was the fact that we got charged 3 times. One was correct and the other 2 were not. Called the hotel and found out we weren't the only ones. When they found out about the mistake, why didn't anyone own up to it and let us know. Only thing anyone could tell us was that it'll drop off in 3-5 business days. Where is the customer service anymore? Where is the integrity of making things right?

This was a nice and safe option for a single female to stay. I really enjoyed Sue, who ran the…read morefront desk and kept an older sisterly watch over me. She is the heart of this place, and she made me feel taken care of and safe. This La Quinta is overall nice and updated but also could use some small tlc stuff. My door let in some light but this is due to all buildings' settling after some time. It's expected. This hotel is in a decent area, it's quiet at night and well-lit. It feels very warm and comforting as you drive up and as you step in. I like the fact that l can control my room's temperature--a feature l look for and appreciate! Very pleased with my stay here.

Horrible experience!!! There was a dead roach in the toilet when we arrived. The room smelled like…read moremildew. The ac was leaking all over the carpet. There was no hot water. When we came back from dinner there was a huge dead roach on the floor which wasn't there before we left. They wouldn't refund us bc we stayed more than 4 hours. (We paid to check in early bc we needed to nap after traveling all day) we understood if they couldn't refund us that charge but we didn't stay the night (couldn't stay the night knowing there were roaches in the room)

Super nice staff, nice room, cute pool! A much better place to stay than the South Shore Harbour…read moreResort in League City!!

this place smells like it is infested with mold, just ask to open the closets where the ac is it…read moreleaks and creates mold on all floors

Well, I live in deer park, but had to get a room here to put my extended family in. I'm one of…read morethose guys that doesn't like to cram family into my house. But anyhow, I checked in to a very nice woman, marie was her name, if I remember correctly. I scoped out the room, before I left, and WOW! This place was very nice, clean, and smoke-free. The decore was real modern and it doesn't help they had an evening reception, free drinks! My family stayed in the room for 2 days and boy all they did was brag about how nice their stay was. I wish I stayed there instead and my family could've stayed at my house instead :-)

Bed was dirty,(yuck) and no i didn't realize until I slid my feet into the covers. Housekeeping…read morewent into my room when I never asked for it and they left my door ajar for no telling how long. Argued with me that I asked for service (no I did not and I never do) argued with me that my room was left opened(I should have taken a picture before I pushed open my door) I was also told that maintenance likes to go into the rooms to check around.Vending machine not working, dryer not working, breakfast area dirty. A/C works great. Shower is great. Will not stay here again.