We had high hopes for this hotel as it is very close to my elderly mother's assisted living…read morefacility. We checked in after 9:00 PM after traveling all day from Reno, Nevada. The bed is very comfortable and the noise level is low so we slept great. The breakfast is good with many choices and a sweet hostess, Sylvia, who makes you feel at home. As we went to get ice we were met with a sign that said 'Out of Order'. So we had to go to floor 2 or 1 to get ice. After staying there 7 nights no effort to fix the ice machine on floor 3 was ever made. We were interested in going to the hot tub but the sign at the front desk advised us the hot tub is not open. We were interested in the pool but the card reader was out of order so you would have to walk all the way around to get back in the hotel. The laundry facility on floor 2 was very helpful. Then I get a call from the front desk that they were advised by the cleaning staff that I had a candle in my room and that I needed to extinguish it immediately so as not to set off the sprinkler system. Ok, really? This is an older hotel with a cracked sink in the bathroom, a shower curtain that barely fits inside the tub, a musty smell in the room and I'm told I can't have a candle? The staff was good at helping us with administrative issues and we really appreciated their help but the rest of the issues are not acceptable.

This hotel seems a little dates with my 2 biggest complaints about the room being 1) sink did not…read moredrain well and 2) room did not stay cool. At one point, the heat kicked on for no apparent reason when I had my thermostat set for 72 degrees and it was 78 degrees in the room. The bed was comfortable, there was not external noise issue, and complimentary breakfast was good. I especially like the individually wrapped apples and fresh bananas. They also offer to-go breakfast bags that included a bottled water, flavor enhancer powder, an apple and a Nutrigrain bar. They have a convenient shop area by the lobby that offers beer and wine. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019

I stay in Holiday Inns almost exclusively when I travel. My experience at this hotel was…read moresubstandard. They had friendly staff that were accommodating but there were a multitude of issues. Mostly housekeeping and maintenance. I had just come off of a 7 hour drive eager to relax. I check in and head straight to the bathroom. NO SOAP! Ok, a bit irritated but manageable. I happen to travel with my own soap. Crisis averted. Made sure I left a note for housekeeping. I was booked for 3 nights. I noticed it was a bit warm. Tried to turn down the AC, it was already set to 62, but was 74. The front desk said maintenance was gone for the day, but gave me a fan. Good thing it was only 80 outside. That would have been unbearable otherwise. Soap was not the only this housekeeping failed on. There were cup rings on the counter tops that had obviously not been cleaned. The kitchenette sink had dried pop from last occupant. It's the little things that get missed that makes you wonder what else that I can't see that was not cleaned. As I settled in, I realize these are the older and much harder mattresses. Some Holiday Inn locations have Temperpedic mattresses that are heavenly. Not much you can do but put pillows on top of these hard mattresses. Didn't help much. Very little sleep and a sore back. They got the AC fixed the next day. My second night on the bed was a disaster. My back completely locked up and I could barely move let alone walk. Had to cancel the rest of my trip and head home. The Second day at breakfast and the Pancake machine is still broken. Eggs are burnt. The signature Holiday Inn Express cinnamon rolls are non existent. At 8am the food was mostly gone. I almost skipped breakfast all together, but as I could barely walk. I need to stop and rest before I went to the car. I hoped breakfast might make up for some of the other issues...not. There's no way I can deal with those beds to I won't be back unless they upgrade.

i recently stayed.at this location for work, and the staff was nice and friendly…read more Breakfast was great , my room was clean and specious. I would defiantly stay at this property again !!!!

This is the most disgusting place to stay. Nothing works in the rooms-the staff is so UNHELPFUL and…read morewe could not get our room cleaned. When staff had the come up with clean linens their attitude was horrible. Told us it was our fault. Do not stay here! I would give zero stars if I could

Best hotel I've stayed at in a long time. Super comfy beds, very clean and beautiful rooms and…read morefriendly staff. I will be staying here every time I'm in Deer Park!!

As hotels go, this one is a dud. I only stayed one night but that was enough. I won't say that I…read moreoverpaid for my room, but there was nothing to recommend it either. The room seemed clean enough - the sink, bathroom, bed were fine - but the carpet was filthy! I ruined a pair of socks before I noticed, then I wound up wearing my shoes the entire time. Uncool, and it kind of creeped me out the rest of the time I was there. The towels were thin and kind of small but there were enough for me. I laid the extra towels on the floor between the bathroom and the sink so I could get back and forth between. The bed was clean and comfortable and the A/C worked really well but that still doesn't offset the nasty carpet. This is the style of hotel where all the rooms, upstairs and downstairs, open to the outside. They offer extended stays, and there were several guys hanging around the parking lot outside until all hours. They weren't rowdy, and I didn't feel unsafe, but it didn't put me at ease either. The lock on the door was good and solid. The parking lot is tight and laid out strangely. If you don't turn in off of Center Street in the right place you'll wind up having to go around the block and try again. I got in a jam between the swimming pool area and a Jeep that was trying to leave the lot. We were able to maneuver around without much drama but it just added to the weirdness. No complaints with the staff. They were friendly and my interactions with the front desk were pleasant. The breakfast was only OK. The coffee was just bad. I recommend you stay elsewhere. There are plenty of better choices in the area.

No water pressure in the showers if you want to shower don't stay here find somewhere else not…read moreworth the money

Do yourself a big favor and book somewhere else. The response of the local management is absolutely…read morepathetic. Orange juice was gone for breakfast, took 4 days reporting over and over the same issue until they finally put the refill. The pillows stink ( I can't say here but imagine the worst), not washed, be prepared to used them right after been used by other people. Snacks, they wait until the dispenser is totally empty before even trying to refill. Complained to local management and they challenged me to call corporate which I will do. Tried to pay for the use of washing machines paying with credit card, they only receive cash, brought cash ($10 bills) at the next day, and they said they don't have coins. Corridors in the third floor smell too bad. Smells pass from room to room. This hotel is really bad, worse ever! In retaliation, today I was flushed from the hotel by the incompetent and useless manager who said he was empowered to make me leave if I was not happy. Instead of improving and do the bare minimum, the managers push back and retaliate.

Best hotel I stayed in, every furniture in the room is better than the ones I have back home and…read morethe lobby looks so futuristic, cannot even believe i stayed here. Would come back? YESSSS

Staff was helpful, check-in/out quick and easy. Great location! The room was unexpectedly, very…read morenice; spacious, immaculately clean (and I'm really picky about cleanliness) beds were comfortable; breakfast was an added bonus. We were in the Houston/Pasadena area for a couple days with many family members. I chose this hotel even though family had recommended & stayed at a couple other local hotels. All who came to our room wished they had chosen this Best Western. I wouldn't hesitate to stay here again.

The Good: :: location is great! very easy to get to from…read morethe freeway :: service was very friendly and helpful...got us sorted with an accessibility room quickly and made sure that it was clear he was there to help if we needed anything :: checkin was a breeze :: lots of handicap parking spots in front. this came in handy as I had a gimp leg and needed to minimize the walking :: rooms are very spacious! lots of space for you to spread out and relax. LOVE that it's not just a room with 2 beds and a bathroom with no space to maneuver. you've got a sofa that transforms into a bed, a kitchen (fully stocked with dishes and utentsils and with a dishwasher!), kitchen table, bathroom, and end table :: good amenities for the kitchen (e.g., new sponge! dish soap! dishwashing tablets!) and bathroom :: free hot breakfast included! basic, yes, but does the job...eggs, bacon, sausage, toast, bagels, oatmeal (and fixins!), juice machine, coffee, yogurts :: luggage carts available for use The Bad: :: the sofa bed is pretty bad. like...sagging, feel-the-coils The Ugly: :: none Would I go back? Definitely! For any future cruises, I think this is a great option that gets you closer to Galveston but lets you have the proximity to Houston and all its offerings (read: Vietnamese restaurants) without the extremely inflated prices of Galveston hotels. This place is IN.

Absolutely do not stay here. We are relocating for work and were suppose to stay 3 months. We can't…read moreget out of here fast enough. Wifi never works, showers take 5-7 minutes to produce hot water, grills are makeshift welded, toilet isn't secure, had to use a knife to adjust the shower head. I've stayed at thousands of Marriott hotel as a professional and ambassador and this is the worst experience I've ever had.

Stayed at this hotel on my last trip through the Houston area. It's in a great area with access to…read moreplenty of food options. The rooms are always clean and the service is always nice. The breakfast is always hot and fresh. Plenty of parking. Definitely will stay there again.

Very clean and comfortable, we stayed here overnight before we traveled to Galveston to board a…read morecruise ship a couple weeks ago. The beds were super comfortable and it was clean and nice. I would stay here again.