So glad we have more options now in Pasadena and will be staying here more…read more New location, clean, great rooms with clean sheets, lots of pillows and a great desk center island for work and has the TV that can rotate to the living area or back to the bed. This bed has to be the best Hampton bed I've had in some time( I left Marriott for the Hampton Inn beds and have never been disappointed).. ! But this trip,l this was a great bed. Good large breakfast area, fresh coffee at 5am, breakfast at 6 ish I think- and a great tall table in the middle of the eating areas with lots of seats and outlets to plug in for meetings or working outside the room. Staff was friendly and had good advise for local stuff, and they have a pantry to get drinks and snacks which is always a plus. Easy access back down to 45- then to Clear Lake ( where I like to eat most of the time) and quick to Hobby Airport as well. All seemed to work great, business office was great to get my boarding pass and again, clean , new, right up my alley and what I expect from Hilton. Highly recommend.

I stay in Pasadena several times a year for about a week at a time for work. This one is always the…read morehighest price and last one available when the others sell out. There's a reason as I was reminded of tonight. For a year or so they've been undergoing renovations so you'd think some of the previous poor experiences were the result of that but this stay solidifies that's not the problem. When I walked in tonight, I'm immediately hit with the smell of mildew. Mind you- the hotel was recently renovated. How would that happen? Well spending more time in the room explains it- lack of attention to the basic details. The shower curtain doesn't come all the way down into the tub so water ends up all over the floor. Safety hazard and water issue. The bathroom doesn't have a fan you can run during shower steam- and it's not that it's just quiet- the mirror fogs and a tissue held to the vent shows no movement. Hence the mold and mildew. Also for the high price, you'd think they wouldn't just have a basic shower head but instead a handheld to make that a nicer shower experience. Heck the Fairfield in across the street goes for hundreds less a week and has tiles coming up in the bathroom and they STILL have better quality and service. (They're sold out for obvious reasons.) I'm lying in bed staring at the ceiling where they left out the ring around the fire sprinkler. It's dirty like someone's been reaching up in there and why bother finishing the job, right? My iPad is dead so I turned on the tv to wind down before bed. The guide comes up and I select a rerun on channel 40. Nope. Not available. Next channel- not available. In fact only about 5 channels are available. All news so I fess that's what we're doing. The positives are the ac seams to work, the shower had hot water so far.

Absolutely do not stay here. We are relocating for work and were suppose to stay 3 months. We can't…read moreget out of here fast enough. Wifi never works, showers take 5-7 minutes to produce hot water, grills are makeshift welded, toilet isn't secure, had to use a knife to adjust the shower head. I've stayed at thousands of Marriott hotel as a professional and ambassador and this is the worst experience I've ever had.

Noise. There has to be some way to cut the noise level down in the rooms. I stayed at the hotel and…read morewas forced to sleep with ear plugs at night and wear my noise cancelling headphones in the rest of the room when not sleeping. Even then, you can still hear the highway traffic...18 wheelers, diesel trucks, and muscle cars. It never ends. 24/7. I did not sleep the entire time there except for a few hrs. The next issue was the lack of hot water for a day and a half due to a cold spell and frozen pipes per the front desk. During the cold snap, my room just would not get warm no matter how high I turned the heat up. Breakfast was fantastic every day. Lots of quality choices. The people were friendly. No business center really. Just one computer at a desk. So there was no place to work at the hotel privately without tv's and music going. Not a fan.

Stayed here for 5 days for work and honestly it wasn't bad at all. Room was clean, no issues there…read more I liked being able to check in and out through the app, and the keyless entry with my phone made everything easy. The app also lets you control the TV and stream Netflix, which was actually pretty clutch. They've got a 24hr coffee station which I used a lot. Breakfast was decent. Only thing I kinda wished for was scrambled eggs at least once during the week. Looks like their main thing is the breakfast sandwiches. They had sunny side up eggs every day and switched between sausage patties and bacon. Staff was alright, not rude or anything, just not super engaged. Parking is open which is a plus. Overall, not a bad stay and I'd stay here again for sure.

We had an amazing experience here. It is hard to find lodgings for families but this place checked…read moreall the boxes. Staff was wonderful especially the front desk and manager. I had called Saturday morning to inquire about a crib as the original hotel we booked didn't inform me until I was checks in at 11pm Friday evening they didn't have a crib or a roll away bed. The woman who answered the phone was so sweet and ensured me they had a crib and made sure that it was in our room when we arrived. The girl who checked us in was so sweet and made sure we had everything. Kudos to her because she worked the 3-11 then the 6-3 the next day.

Best hotel I stayed in, every furniture in the room is better than the ones I have back home and…read morethe lobby looks so futuristic, cannot even believe i stayed here. Would come back? YESSSS

Staff was helpful, check-in/out quick and easy. Great location! The room was unexpectedly, very…read morenice; spacious, immaculately clean (and I'm really picky about cleanliness) beds were comfortable; breakfast was an added bonus. We were in the Houston/Pasadena area for a couple days with many family members. I chose this hotel even though family had recommended & stayed at a couple other local hotels. All who came to our room wished they had chosen this Best Western. I wouldn't hesitate to stay here again.

This hotel seems a little dates with my 2 biggest complaints about the room being 1) sink did not…read moredrain well and 2) room did not stay cool. At one point, the heat kicked on for no apparent reason when I had my thermostat set for 72 degrees and it was 78 degrees in the room. The bed was comfortable, there was not external noise issue, and complimentary breakfast was good. I especially like the individually wrapped apples and fresh bananas. They also offer to-go breakfast bags that included a bottled water, flavor enhancer powder, an apple and a Nutrigrain bar. They have a convenient shop area by the lobby that offers beer and wine. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2019

We had high hopes for this hotel as it is very close to my elderly mother's assisted living…read morefacility. We checked in after 9:00 PM after traveling all day from Reno, Nevada. The bed is very comfortable and the noise level is low so we slept great. The breakfast is good with many choices and a sweet hostess, Sylvia, who makes you feel at home. As we went to get ice we were met with a sign that said 'Out of Order'. So we had to go to floor 2 or 1 to get ice. After staying there 7 nights no effort to fix the ice machine on floor 3 was ever made. We were interested in going to the hot tub but the sign at the front desk advised us the hot tub is not open. We were interested in the pool but the card reader was out of order so you would have to walk all the way around to get back in the hotel. The laundry facility on floor 2 was very helpful. Then I get a call from the front desk that they were advised by the cleaning staff that I had a candle in my room and that I needed to extinguish it immediately so as not to set off the sprinkler system. Ok, really? This is an older hotel with a cracked sink in the bathroom, a shower curtain that barely fits inside the tub, a musty smell in the room and I'm told I can't have a candle? The staff was good at helping us with administrative issues and we really appreciated their help but the rest of the issues are not acceptable.

Staff was super friendly. Place is clean. But I am very sensitive to smell and noise and will…read morelikely not stay here again. As soon as I walked in the hotel there's this musty kind of smell. My room had a slightly different smell but still not good. It smells old, maybe it's coming from the carpet or the walls. My AC was really loud and I couldn't sleep peacefully. I did like the free breakfast. But I didn't like that they don't have a lounge... I like those for chilling after work to grab a snack and drink.

Being a Hilton guy for the past 20 years I've found myself with a new company who uses Marriott as…read moretheir corporate preference so now booking Marriott hotels this year and our first outing together was a 7 day training in Pasadena with the staff all staying here at Fairfield Being wise to the world changes due to the pandemic , I was prepared for minimal staff, different protocols , maybe higher prices due to everyone's cost. Was I wasn't prepared for was the staff here at Fairfield Pasadena . Seeing the states in this angry new world, I may just be blessed that this hotel has a staff going above and beyond and doing the best they can. Room was clean, breakfast was served on time. Staff shout outs to Madison, KK , Chris and Jasmine who all helped my stay just that much better . I had a lot of extra support to chill food platters for my meetings - very much appreciated . Housekeeping was limited due to people out with COVID but they were very accommodating, just wish others would chill and quit asking the front desk to bring stuff under new rules . People , it's 2022 and Looking like 2021 so be nice ! Highly recommend !

The hotel was ok. Rooms are a good size and seemed clean. The pool was rather dirty and could use…read moresome attention. The worst part of our visit was the fact that we got charged 3 times. One was correct and the other 2 were not. Called the hotel and found out we weren't the only ones. When they found out about the mistake, why didn't anyone own up to it and let us know. Only thing anyone could tell us was that it'll drop off in 3-5 business days. Where is the customer service anymore? Where is the integrity of making things right?

Should have taken other reviews a bit more serious when planning our stay, so this is a long one…read moreand I hope everyone takes the time to read it and consider staying elsewhere. Check in experience was great, very friendly and pleasant gentleman. The rest was down hill. While rooms are extremely spacious and at first glance appear to be clean, that was not the case. Upon taking our showers, shampoo and conditioner was out, found nice stiff dirty wash cloth hanging over shower curtain and another extremely stained towel folded up with clean towels. I walked down to front desk as it was late, and I asked for some new bottles of shampoo and conditioner. The woman working this overnight shift asked me if I could bring down the bottles and she would fill them up. I explained they are locked in the device on the wall, but she said well the housekeeping just refills them. I said okay and my husband used two luggage keys to open the holder up. I then went back down to lobby again and Got my refills. When time came to pump my conditioner I got a nice mixture of water and conditioner. We had to relocate to another room at 1am our first night due to roaches. We should have checked out but at 1am, and a wedding to attend the next day, that was not an option. Once the roaches scurried in the dark, I took a better look at the room and found toenail clippings, food, more bugs, and just random ick. There was mold on top of shower and something nasty splattered on the AC. I went down to the lobby for the third time now and explained the situation. I was met with "I can change your room if you want". That's it. No apology, empathy, remorse, it was basically like she was numb to the situation. I got the new room, checked top to bottom, ever crack and crevice. I then went back to our room, helped my husband pack mine, his and our 8 years olds clothes up to move from floor 2 to 3. Once we were done I took keys back down to lobby and the woman did say "I hope you have a better night." Breakfast was basically survival of the fittest. We and many other guests for that matter, had to ask each day for food to be replenished. Saturday and Sunday the pancake machine was closed. I asked if they were restocking the mix and they flat out said they keep it off on weekends due to it being so busy and it "malfunctions". I explained it worked fine Friday, but it was clear the 3 ladies behind the desk really didn't have the energy or work ethic to do their jobs. Bagels were typically frozen, cereal was empty twice, eggs were basically water and you were lucky to get both biscuits and gravy at the same time. Coffee was removed from breakfast area well before 930 and two mornings ran out and never refilled before just taking the pots away. This was a very disappointing stay. We've stayed at many brands and properties and tend to appreciate the quality for the cost at this chain. However this particular property needs major help. They should start with their staff because they really appear to take zero pride in their roles, with exception of the one person we first interacted with. The breakfast needs help. And clearly they need to do some room inspections behind the housekeeping team. As for the insect problem, I'd imagine if one room has them, the whole building is likely infested.

Super nice staff, nice room, cute pool! A much better place to stay than the South Shore Harbour…read moreResort in League City!!

There are several things that I can say I enjoy and also things I dislike about the hotel. I liked…read morethat they have an option to plug in my EV but at the same time I didn't like that it's just 1 spot and 1 option. If they are going to have an outlet to plug in maybe provide more than 1 as the entire week I was there it was a battle with the others to get the spot or hope that a non ev wouldn't take the spot. Then there's the social nights mon-wed that is advertised till 7 but if you don't show up right at 5:30 and you decide to get there at 6-6:30 then you are left with scraps. I wouldn't advertise till 7 and just say starting at 5:30 till it's gone. That way people won't get upset great staff poorly and get snippy with those that were brought up in the wild. I'm not making this up 2 nights I witnessed people be rude to staff for not making enough and someone take multiple plates for later and one for now and guests getting smart with each other. I will say staff was great and always happy. At least the few I dealt with. Now the best part is they have designated dog areas to walk but don't offer bags so either the guests are slobs and leave the pets waste or it's because the bags aren't available either way they should have someone picking things up if guests aren't. This leads me to the lack of yard maintenance the grass was never cut leading to the search for the yard bombs. I stepped in twice unfortunately and then twisted my ankle due to a hidden hole from overgrown grass. Overall it was a 3.8 for me

Bed was dirty,(yuck) and no i didn't realize until I slid my feet into the covers. Housekeeping…read morewent into my room when I never asked for it and they left my door ajar for no telling how long. Argued with me that I asked for service (no I did not and I never do) argued with me that my room was left opened(I should have taken a picture before I pushed open my door) I was also told that maintenance likes to go into the rooms to check around.Vending machine not working, dryer not working, breakfast area dirty. A/C works great. Shower is great. Will not stay here again.

Ugh. Where do I begin?…read more Right off the bat I see the reviews for this place and think to myself "what did my wife do?" But she reserved a room here so I'll reserve judgement until we get to the room and experience SOMETHING. You walk in and someone walking out says "oh don't bother with the key card on the door, it's just open". Well that's red flag #1. Walking through the halls it's overly warm and humid. Clearly no AC in the place and there's a smell. Red flag #2. We get to the room and it's nice and cool from the AC, so inside the rooms the AC works, so that's a plus. But hey - wrong room! We reserved a double Queen, not a King and pull-out sofa. We call the front desk and apparently this is the only room they have and Expedia messed up because they don't have double Queens here. Huh. Red flag #3. I'm getting comfortable in the room and suddenly my 4-year old screams "AH, A BUG!". Okay. This is getting to be too much. I go over and sure enough, yeah it's a cockroach. Not huge, one of the thinner ones, but crawling all over the night stand next to the bed. Red flag #4. Then my kids all realize there's a pool. I look out the window and it's still light enough outside to see ALL THE ALGAE completely covering the pool. How exceptionally disappointing after hyping up swimming pool time with my kids. No way I'm touching that thing. Red flag #5. After getting rid of the roach I decide to tear apart the room while my wife sees if we can get a refund and look for another hotel. Unfortunately because it's through Expedia they aren't allowed to refund without manager approval and that comes in the morning. We can't afford another hotel room outright and Expedia is only offering a partial. Great. I guess we're here for the night. Luckily I didn't find anything else, but hey the fold out bed from the sofa is completely encased in plastic with no sheets or anything. Gotta make a trip downstairs. Out in the hall again I realize just how warm the rest of the hotel is. I decide to get a closer look at the pool. Maybe I was too quick to judge. I get outside and by this time the sun has gone down. I didn't realize until later that THERE'S NO LIGHTS ON ANYWHERE. It's dark and not a sign, not a light, just nothing. But in the moonlight I can see floating bandaids in the hot tub shaped like Texas and the algae from the swimming pool is caked. Good lord. I get to the front desk, ask for bedding, she goes to get some down the hall and I follow so she doesn't have to drag everything to me. I get to the door she left wide open and it's a mess back there. Whatever, I'm sure most places try to hide the mess, but clearly she didn't care much. Then she tells me she accidentally locked the door to where the comforters are and she doesn't have a key, so she gives me two mattress covers. This is frustrating but not a deal killer. So whatever. Get back to the room. Set up the bed, sleep. Nothing eventful happened. Morning time! We all get up and dressed and go down for....wait where's breakfast? It's a good two hours before it ends and the place looks cleaned out. No eggs, no bacon/sausage, no potatoes, not even a container for the waffle mix. I start heading up front to say something but someone else comes back and says they already mentioned it. Then someone comes and starts bringing stuff out. Like, really? Red flag #6. After a VERY LONG wait with hungry children we finally get food. I walk back over to the food and notice another roach on the floor, this time stepped on and squished. Gross. And by the food. My appetite is disappearing. Red flag #7. We finally get food for everyone and my kids eat slow. Also with three that are spread out in age their appetites are bigger than mine, so it's one thing after another. Suddenly the crew arrives to break things down. Oh, it's time for breakfast to be over? Nobody said anything, they just started taking things away. No heads up, no last calls, just see ya! Meanwhile my kids are still eating. Sorry dude, orange juice just got taken away. Oh and there goes the bread for toast. I lost count of the BS from this place. Never again. You couldn't pay me to come back.