The Lash Factory has been my go-to spot for brows for many years! The artists all do an outstanding…read morejob, and they are very friendly! It makes appointments more fun and personalized. The shaping they do is excellent and I always appreciate their thoughtful recommendations.

I'm obsessed with their Lash Lift service!! I've gotten quite a few lash lifts over the years from…read moresalons, but none compare to The Lash Factory's. My whole experience was amazing staff to finish. I booked with the owner Kristen & she is fantastic. So accommodating and helpful, she will explain everything to you so that you feel comfortable. After the Lash Lift service was complete I received a special after care package containing Lash Care Serum & Lash Brushes with some info. I also received a loyalty card & they do birthday discounts! After the service was done a few weeks later I was even contacted by The Lash Factory to see how my Lash Lift was! I love this detail because it shows that they care and want to make sure you were satisfied with your experience even after they already got paid for the service. Those little details are what separates this business from other Lash businesses I have gone to in the past. They really go above and beyond - and show that they truly care. Highly recommend if you enjoy being pampered and love to be treated with a 5-Star customer service experience.

I just want to give a shout out to MICHELLE thank you so much for your hard work and my lashes!!…read moreLike omg I feel so alive again and get so many compliments thank you!! The experience was amazing and 10000% comfortable I really appreciate you taking your time and just making sure I was okay with everything I RECOMMENDED YOU TO EVERYONE !!!! So if any of you want your lashes done she is your go to I promise you won't regret it!! Again thank you so much see you again soon!!

From the owner: Michelle | Lash Technician…read more Specializing in classic and hybrid lash extensions, I’m passionate about enhancing natural beauty with meticulous application techniques. Based in Syracuse Ny, I prioritize hygiene and client comfort for stunning, customized results. Dedicated to continuous learning, I stay updated on the latest trends to provide you with the best in lash artistry. Let’s transform your look together! Book your appointment today!

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I got my hair dyed and cut by Emily, and she was fantastic. She was very patient and accommodating…read moreto my requests. I have very thick, dark hair with highlights and was worried about the process, but she handled it beautifully and walked me through everything. She gave me tips and recommendations on what to use, which I really appreciated! She was lovely to talk to and did an amazing job. The salon was busy, but it had its own little sections, so it felt private too. I'll definitely be back.

Amanda did a wonderful job of fixing my last haircut, which was very uneven and poorly cut. She…read moretook her time to blend my thick, wavy hair and even up all of the layers and edges. The highlights also look amazing. I appreciated the extra time she took to blow out my hair to make sure it lay properly and was cut well. I will definitely be going back.

Always great results when I go here. I've tried other places in Syracuse but always regret it. I…read moreget the last lift and tint and it is 100% worth the money.

Ok, so this needs to be updated but i can't go above 5 stars. This new location is beyond amazing!…read more I originally came here after moving back from Chicago and then moving to Los Angeles (Beverly Hills). I fly home to Syracuse to see Ashley. I'm not kidding. I schedule my vacations around it. The thing is.. over those 8 years my life took some massive downs (some ups) - Ashley became one of the most true and honest people in my life. My cancer treatment started and I decided to cut my hair short - and she did that cut for me (free). My mom died and she reached out and said "come relax and get your hair done - you'll need it before the services" That's someone who truly cares (again didn't charge was just being a good person). She has become a trusted friend, and honestly my hair has never looked better. I cheated on her recently my (ex) doesn't understand how hair works and how it's a part of you (no fault he is almost bald). Ashley did my hair yesterday and we went for a pride theme! OMG. It's insane! This is magazine ready and I'm no supermodel! Marisa's is a creative space where all are included! I've met Marisa maybe 2x and she's a delight!

This review pertains only to my experience with Karin Jean's Total Body Waxing, located inside…read moreMarisa's. Karin Jean has been my waxer for at least 7 years. Before I found her on a whim during my sophmore year of college, I typically got my eyebrows waxed at various nail salons. Unfortunately, I have very sensitive skin and those experiences rarely ended well. Karin's room is cozy and eclectic, which mirrors her personality. During the appointment, she usually has good music playing in the background. She is meticulous and takes her time, which leads to great results. I wouldn't see anyone else for waxing services!

I felt cared for. For the first time I have my eyebrows the way they should be. I am balding and…read moreshe made my hair looks fabulous

Great coloring and highlights. Cuts done as requested. Good with children's cuts and can add…read moreglitter and braid. A bit pricey. Appointments book up.

I love my lashes! I don't know how I am the 1st to review Jessica! She's been in the lash business…read morefor well over 6 years (the length of time I am unsure but I know she has done exclusively lashes for 6 years and prior to that she did lashes and other services). She's located upstairs in a converted house that specializes in beauty/spa services. I found her through Groupon. I've only ever gotten lash extensions once for my wedding back in August. At the time, I had no idea what lashes were supposed to feel like. I had nothing to compare it to and therefore thought my first experience was nice. However, after going to Jessica, I realize that my first lash experience at the other salon was immensely subpar. With Jessica, I do not feel my lash extensions one bit. I feel 100% naked and natural. It doesn't hit my eyelid area and it is so natural looking. With the other place, I could feel that I was wearing eyelash extensions and you could visually see it. With Jessica's, the false extensions blend seamlessly with my natural ones and you cannot tell one from the other. With the previous service I got, there were 3 lashes clumped into one piece and the density of the lash were thicker and different looking than my natural ones so you could see the sparse areas where my natural lashes were and the clumped areas where the falsies were. In pictures, it looked fine but up close you could see the difference. With Jessica's, it is so extremely natural and comfortable. It gives me the boost I want without looking like I tried too much or overdid it with makeup. I didn't want to show up to work one day and have people look at me like "whoa! lashes." Jessica didn't need much explanation to understand what I was going for. She worked very professionally and the process took 1.5 hours. She asked me if I wanted the look of eyelashes with mascara (natural looking) and I said yes. I got exactly that! She chose the shortest false lashes she had, which were a little longer than my own. I absolutely love these lashes and want to keep them forever.

I visited Revive for the first time and was paired up with Amore. I had come in asking for a trim…read moreand root coverage. Upon arrival, my hair length was almost down to my behind . When I left , my hair barely touched my shoulders. I had specifically stated ,multiple times , to keep the length. I left in tears and embarrassed. If you come here , make sure you get someone with experience and someone who listens. Amore was terrible and ruined my day and it's going to take months to feel confident and not like a mushroom .

Very unprofessional place. I went for a short haircut and specified with the person who did the…read morescheduling to schedule my appointment with a hairstylist that new how to do a short haircut. The hairstylist that gave me the haircut did not know how to cut hair. When I left, since I had my hair blowdried did not notice what a horrible job she had done. My hair its very uneven, it looks like I tried to do the haircut myself. Very disappointed. If you guys can not do a job simply explain it to the customer. A horrible experience. I was left with longer on one side and shorter on the other and long hair pieces.

My tweenager loves coming here, ladies here do a great job, they're very welcoming and talented…read morePlace is clean and comfortable Great selection of products Knowledgeable staff provides good information and advice Definitely bringing my tweenager back when she needs to be pampered

I have now had (3) waxing sessions there for (2) differences services with (2) different…read moreestheticians. I had a good experience each time. Chelsea did a great job waxing my eyebrows. The shaping was better than other places I have tried and she actually measured my brows/face to keep the ratios right. Wax was a little too hot on one strip during bikini wax but irritation was gone after a day. FYI be prepared to take your shoes off. I didn't know my first time when I went so I wore flip flops. I just don't like my bare feet on the wood floors so now I remember to wear socks.