Candidly, I dread going to any lab. I made an appointment online but wanted to go earlier. I…read morearrived and checked in using the kiosk. The facility was packed but people were being called back steadily. I waited quite a bit but I was able to get in before my appointment time. There is ample parking and the prominent signage makes it easy to find. The gentleman at the front desk was personable and once I was called, the appointment was completed quickly. I highly recommend making an appointment and please take note the drug testing does not start until 10 AM and ends at 2 PM at this particular location.

4 W ROLLING CROSSROADS 15 CATONSVILLE, MD 21228…read more The electronic queue system appears to be ineffective, as staff seem to call whoever they choose rather than following the displayed order. I waited for over an hour and noticed my name remained last on the screen while people who arrived after me were called ahead of me. When I tried to speak with the receptionist for clarification, she was rude and unhelpful. The customer service was disappointing, and the overall experience was very frustrating.

I came to this location while in town visiting family. There are no Quest Diagnostics near where I…read morelive. I needed to get blood work done for my insurance company, which they have a partnership with. In the past, I have gone to their clinic located in Dunwoody, GA, and have always had a pleasant experience there. This location was not as pleasant. So I arrived at 10:33 am and my appt was for 10:10am, so I was late. It was not a big deal because they take walk ins. I simply needed to make an appointment to ensure the location had my paperwork when i arrived. I walked into a completely empty room, and no patients at all were waiting. There were 4 women behind the window having a conversation. They glanced at me when I walked in, said nothing, and then went back to the conversation. I proceeded to go to the kiosk located right in front of the window and signed in. The computer allowed me to choose a walk-in appointment since I was late. The next available appt was 11am, but the computer said they would call me when they were able to. I sat down, and 15 minutes later, one of the women called my name, and I walked over to the window, giving her my insurance card and ID. Once everything was scanned, she called me to the back. My interaction with the woman was good. She was amicable and got straight to business. She did the exam and blood work with care, and I was in and out within 10 minutes. The exam room and the entire clinic seemed dirty. I could smell the bathroom just sitting in the room across from it. A little paint and bleach go a long way. It must have been a slow day because I did not see any patients at the facility during my entire visit. Overall, it was an ok experience. I was able to get what I needed done. If I lived in the area and needed to go back to Quest Diagnostics, I would probably choose another location.

Have been here a couple of times. Have never had to wait more than 10-15 min.Technicians are…read morepleasant and efficient. I usually go between 10-11am so its less busy then I assume

I was so lucky to have found them last minute I had a court date coming up and last minute I was…read morenotified I needed a legal/ court admissible DNA test. I called GraceLab Solutions and was able to get a next day appointment. Shanae' was professional, quick, and informative during the whole process. She also able to go to my son's father in Washington DC and complete his test. I will definitely be referring my friends and family who may need DNA testing!

From the owner: At GraceLab Solutions our DNA and drug testing lab stands as a beacon of precision and reliability,…read moreproudly offering DOT C-TPA and Pre-Employment services tailored to meet the rigorous standards of safety and compliance. When it comes to health and safety, the DNA of success is in precision. We offer same day, mobile, and in office appointments for your convenience. Our phone lines are open 24 hours a day, 365 to assist you.

The ladies who took care of me were so nice and gentle! If you had bad experiences in the past, I…read morerecommend this location.

I had my blood drawn by an absolutely amazing technician! I have a really bad phobia of needles so…read morenormally I become faint and dizzy while my blood is being drawn. Fortunately my technician knew exactly what to do to keep me from fainting and was very kind and understanding. She made sure I was good to go before I left her care. 100/5 stars!! Despite my fear of needles I will be returning when my next labs are due!

Grace Lab has a lot of wonderful services and she is a delight. You would be satisfied to gain her…read moreservices.

From the owner: On-site drug and DNA testing lab. Anytime or place.read more

I was told by the doctor's office I take my mom to about this location which is so newly opened…read morethat it's still not on the Quest Diagnostics website at the time of this review. I had to take my mom here because when we went to another well known laboratory to have her tests done from a written script from the doctor, the lab didn't complete / do all of the tests requested. That was not good as it's already like fighting a hungry bear to get my mom to go get anything medical done, so when I was told this Quest Diagnostics lab location was in the same building as the doctor's office, it was a god send because I could kill two birds w/ one stone while visiting the doctor. This way, my mom wouldn't be as upset about having to go to two locations, again. In addition, the lab technician @ this Quest Diagnostics location was super nice and patient with my mom (who at this point was especially cantankerous because she had been fasting in order to do her labs). Unlike the other lab who didn't do the tests as requested, Chanel (I believe that was her name) from Quest Diagnostics at this location was really nice and ensured she had all of the vials verified for submission and everything was completed. At this time, Chanel was taking walk-ins. I don't know if that was because we came from an office in the same medical building and can't say if this will be ongoing as the location gets more established, but it was very helpful.

Very slow. 16 people waiting in a lobby with only 8 chairs and everyone waited at least 45 minutes…read more Girl working the front desk arrived late and was rude. Had an 8:15 appointment and it's been over an hour, still have not been seen. Will not return.

I arrived mid afternoon and I was able to sign in quickly. Staff documented my orders and sent me…read moreback and the next employee was also very friendly and courteous. She took care of me rather quickly and I was all done. Great office experience and quality of care was exceptional!