Steve and Chris fixed the oven door. They both work well together. Thanks again for your good service

My son rents from the Reserve in Naperville. Don 't rent there my son's apartment floods often they do nothing except vacuum up the water a day or two later. Don't address the issue of drain problems etc. Stay away, unless you want water flooding your apartment every time it rains!!! read more

I wasn't home when they came and the results were still good. they took care of the problem thoroughly.

You don't need the "welcome package" you need an escape hatch. If you are considering living here, understand this first: once you begin reporting problems or publicly criticizing management, the tone of your experience may change dramatically. In my experience, resident concerns were not handled with professionalism or transparency, but often with defensiveness, hostility, and what felt like open resentment toward tenants who documented issues or spoke up too loudly. What disturbed me most was the apparent culture surrounding complaints. After raising concerns, interactions increasingly felt adversarial instead of solution-oriented. Communication became tense, promises shifted, explanations changed, and ordinary resident interactions began feeling loaded with intimidation, public embarrassment, or passive retaliation. This included confrontational behavior at our unit door, staff yelling across the parking lot, interactions involving my child that I considered wildly inappropriate, and repeated situations where professionalism seemed to disappear entirely the moment accountability was requested. The atmosphere often felt less like "customer service" and more like tenants were expected to stay quiet, stay grateful, and tolerate whatever conditions or treatment they were given without question. Adding to that frustration were recurring fees, penalties, and administrative complications tied to systems that frequently appeared inconsistent themselves. Residents were expected to absorb the stress, cost, and confusion while management maintained plausible deniability. What is especially concerning is that reading through other reviews reveals strikingly similar descriptions from multiple tenants over multiple years. At some point, repeated stories about hostility, maintenance concerns, dismissive treatment, and communication breakdowns stop sounding coincidental. This property markets a polished suburban image. My lived experience behind that image was anxiety, conflict, instability, and the constant feeling that advocating for my family made us targets rather than residents. Document everything. Get everything in writing. Save every email, payment confirmation, maintenance request, and photograph. Because once problems begin, you may find yourself needing a paper trail far more than a welcome packet. read more

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The maintenance team is efficient, knowledgeable, and courteous. They are also friendly and don't make you feel like you're bothering them. They also come in a timely manner. read more

Very empathic. I will miss Francesca and Anna. They were the reason I stayed. Francesca would explain the policies and let me know if I could petition for consideration. she was honest and I trusted her. New people I don't know. read more

Let me begin with an open disclosure: we were asked to leave with a lease violation of moving the refrigerator in the unit. It was not a comfortable business relationship however it was made also to feel personal. My parents own a quadplex in my hometown, I know by experience that this is not the way to do business or to conduct yourself in this role. Everything with a residence is in the paperwork, there is literally nothing personal other than the dates and the names. That being said, it was called an unapproved rennovation and I will let you decide. To me? The equivalent of relocating a toaster placed my family in crisis. The kitchen is a galley with the default location of the refrigerator appliance severing a doorway causing an obstruction and pedestrian traffic annoyance so we solved it by putting it on the other wall during the lease period as there were no water lines, no air circulation, no condensation, and no damage caused, with power fluctuation we as tradespeople found no issue. Read that all again if you question the judgement. The management did not see it this way and issued a 10 day notice to vacate once we began asking for verification of mold being removed and cured when it was discovered that the unit had been contaminated since they had first issued us the lease on the unit. The request was denied, ignored, treated as if an inflammatory reaction. I understand I will be eating my own worm sandwich by leaving this review. This isn't for me. We are still waiting on our security deposit return, and that item, has been delivered with creative accounting practices with half of the funds deposited not being listed. Other issues we explored: other tenants have small dogs that bark constantly all day, this noise is ignored, our pod cast lighting and interviews at 9-11 pm on Fridays was disruptive (these are spoken live and streamed interviews with laughter and acoustic guitar). There are trash chutes for residents convenience, they reek. Residents have, pets that they go nose blind to and strong food odors that migrate in the hallway. These things are ignored. We received targeted emails regarding the use of sage, incense or other smoke. (We practice native earth awareness, yoga, and Buddhism in our home, this is active discrimination) Staff repeatedly spoke down, harassed, yelled across the parking lots, spied from corners lingering oddly at times of the day while we would be on our patio, and walking in the hallway a resident could overhear the personal finances of the other tenants without any care for privacy of sealing doors to the office properly or speaking in coded language. (Francesca and her replacement have been directly observed to do this). Staff targeted my gender and my parters mental health and personality. To be fair: I am a healthcare professional by training, maybe I'm more sensitive to this. I'm also from a small town where we tolerate neighbors and quirks are common and ignored for being human and necessary rather than being targeted. In the 5 months we were residents? Three were winter. The pool was open 3 weeks. They opened it improperly which has left it closed and under maintenance. The residents I met are polite and hold doors, they say hello. They will not steal your clothes, however they will also leave your wet or dry clothes on the floor if you do not promptly (within 5-10min) remove them from the washer or dryer. The elevator is slow, it's faster to take the stairs and it gets stuck (3 times). Residents will steal your packages from the lobby. Your mailbox may not actually lock. There are residents that loiter in the lobby waiting to talk which are "characters." Your doorbell and intercom doesn't work and they (the Reserve is completely aware) are totally okay with this. They will not reimburse you for the fees this causes from multiple missed deliveries when you discover this two months in to your lease after a kind gesture from a Uber food delivery person returns with your order when you beg starving after a long day to simply eat. Promises are made and abandoned, staff quits with communication dropping to nothing and no one picking up the pieces, and documentation vanishes when it's convenient to them. I'd recommend certified delivery by US mail for any request with a notary public stamp and watermarked paper in a signature pink for flair. That said, it's blissfully quiet most of the time save for the few couple squabbles or kids playing which is normal. There is a nice big back yard area that would be great for a community garden if they'd open that up or just landscape it a bit but it's a huge yard that is utilized for some as a dog walk or soccer field. So, there are nice parts like large floor plans and it's an easy drive to the Veterans Memorial (355) and walkable conveniece stores and the DuPage Riverwalk. We got scooters and it made it more fun to get to downtown this way. It might be for you, it wasn't for us. read more

Maintenance has affairs with tenants. Marisa gives false complaints and violations to help maintenance, who is also her best friend And should have never been hired by her. She gave me a lease bc she "was cool" with me at the time, I had zero income when she renewed my lease And she knew that. She allowed me to be attacked by another tenant and did nothing about it. She also knew I smoked in my place and both her and Anna told me I was good to do so. Then they retracted at a later time acting like they never told me that. They are all liars. Maintenance got away with what he did. Just a slap on the wrist while they purposely made me homeless. They are ALL disgusting people. read more

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The staff here is so kind and respectful. They are making so many positive changes to this property and I can't wait to see what's coming!!!

I have lived here for two years. I made work order requests that were never done. Yet the company would close out the orders as being complete. The sliding door to my unit was off the hinge, and there was a big gap in the bottom. And cold air would blow in my unit, making it very cold in the winter. Also, in my bedroom there us to be an a/c unit that was taken away. The space was never properly sealed, so cold air blew through the bottom. My whole unit would be uninhabitable in the winter. I had to walk around with a coat on. I did get space heaters that ran up my electric bill. The leasing staff kept telling me they would fix everything but never did. And when I brought this up to them multiple times they kept acting as if it was the first time ever hearing it. I even had meeting times set up by the leasing office for them to come to my unit, and 3 times, they never showed up. Mind you, they are the ones who set up the meeting times. They do apartment inspections to see what's wrong in the unit but don't fix anything. The emergency lights in the building do not work. The power went out and the hallways and stairwells were pitch black dark. The elevators don't work half the time. The piping in the building is terrible. You can expect to have your upstairs neighbor's waste come up in your toilet. I had sewer worms covering my bathroom floor. And nothing was done about it. read more