I called Brian at Rescue Roofing to inspect the area where the branches of a large tree had been rubbing the shingles. I pointed out the edge where I'd seen shingles flipped up; they had since flattened back down. He performed the free inspection and told me he could see the damage. He gave me a firm price and we scheduled the repair.
Brian and his associate were right on time, got up there and fixed my shingles. I told him I couldn't even see the repair. Later, I realized the repair was made in a different area, not along the roof edge. I called Brian again and explained. He told me the area he fixed had shingles that had been rubbed all the way through. I had not been able to see that area two stories above me.
But Brian scheduled another visit. They arrived a little early that morning. The shingles I had seen flipped up were quickly replaced. When I asked what I owed for this visit, Brian said, "Nothing" and explained he had not understood which spot I'd seen, but replaced the shingles that were in very bad shape the first time.
This professional, can-do attitude really makes me trust and respect Brian. I believe his price was fair and I believe he & his helper did quality work. I hope I do not need his help again any time soon, but whenever I do have roofing needs, I will not hesitate to call Rescue Roofing again. read more