Wow the staff was not very nice. No smiles and funky attitudes like they didn't want to be there…read more As a senior this made me very uncomfortable. Also I didn't know much about the oil, thinking they are the experts , give me what I got last time you have the information right on your screen. Then was told 15-20minutes that turned into 30minutes before I was told I needed an air filter and then change brake fluid. I just had my brakes replaced. Something about that wasn't right. I just came for an oil change. I'm not a mechanic so I don't know. Well of course I let them do the recommended repairs ($500) and left 1 hr later. Upset broke and late for church . Im done with this Jiffy Lube they act like they were doing me a favor and they weren't nice about it.

So I went to get an oil change today. Before I dive in I…read morewant to say I already expect to be up charged or offered other services. I pull up I tell the gentleman I just want an oil change. Only an oil change. I leave my vehicle, they call me to go over the invoice. The young lady working shows me my filters and says something about changing them. I say no, I'm fine I just want the oil change. She says are you sure, this is the air you breathe. I say yes I'm sure I can change that myself pretty easy, just the oil. Then she mentions brakes and another worker comes and mentions my windshield wiper, which has been working fine just used them the other day but to all of this I say no thank you, just the oil. She then asked about the filters again, to which I gave the same response. She says ok, this is the air you're going to have to breathe makes a face and starts laughing as she takes them back to my vehicle. Which I personally think is a little unprofessional. My car gets finished. I go in to pay, I pass her the money she gives me the change I say thank you, she says mmhm. I turn around she says "do you want your keys" I say something like oh they aren't in the car? When I get into my vehicle I pull off when I look to my passenger side all of the papers that were in my glove compartment are on the seat and floor so I turn around to go back. I spoke with a different person and just asked why they'd be out of the glove compartment, I should have got his name because he was professional, he says oh they went into the glove box to get the cabin filter but the items should have been put back to where they came from and I informed him of the interaction. This review is a combination from all of the slightly off-putting things that happened after declining extra services that seemed like micro-aggressions stacked on top of each other. What I think should have been a pretty basic and normal thing suddenly felt petty. I usually don't go to this location and probably won't again, no hard feelings to the staff that was uninvolved more so writing this review to educate how one tiny little micro-aggression or gesture can make or break the level of service and make even small mistakes seem intentional.

I've never thought I'll be going to the mechanic shop for the 3rd time within a few short months!…read moreOnce I've dropped my vehicle for a tire sensor replacement. My service advisor Ron recommended me to replace all four of my sensors due to a low voltage to save me time from another trip! I was very pleased that my visit was short because they had the parts! Truly a shop worth investing in their services! Plus they remodeled their office!

These people been in business for over 50+ plus years and they still retard don't know a lick of…read morenothing, how it 2 weeks to do a " big job" and u can get ur car crash fixed within a week???? Then every time I bring my car it's a new issue, then they fake fix and it a bigger issue weeks later. I don't NOT RECOMMEND! Especially if ur black because there racist, going put a stop on my car bc my brother is a fair tone of skin so they could work on his ..

Not the best location. People hanging out and using bad language…read more Did not feel great shopping here. Staff seemed ok. Just need to clear the people hanging out around the store.

CONSUMER BEWARE GETTING YOUR CAR WORKED ON AT PEP BOY'S @ 4500 SAINT BARNABAS ROAD, MARLOW HEIGHTS,…read moreMD 20748. After paying $1,000 to Pep Boys for a diagnostic, spark plugs, and ignition coils about 2 days later the "check engine" light displayed and a new message came on (power system service urgent with 2 red symbols, appeared only after they worked on my car... SMDH!! I had to take my car back twice in less than a month and now my car is worse. 1st time the mechanic said it was the same code but a different reason "emission related need purge valve and evap canister". Then I submitted a complaint, then took my car back a 2nd time. Now, they alleged the same code but reason my check engine light came on again was due to defective parts (ignition coil and spark plug) they put in my car. Plus, the new message that appeared after they did the initial work on my 2008 Volvo, is indicating I need an alternator. Mighty funny the first diagnostic and 2nd diagnostic never indicated nothing was wrong with my alternator but now after they have worked on my car three times less than a month it's a problem now.....WOW!. Again, poor practices!! Although the service manager told me my car would be fixed free of charge the second time, yet the cost of the alternator is on me after they fu$ked my car up! Stating the alternator is unrelated to the warranty work. But the service manager Khalil initially told me that my car would be fixed free of charge was a strategy to get my car there so the mechanic could look at it and come up with a suspected manipulated inspection report. Then the service manager Khalil hit me with the alternator is my responsibility. Ultimately, after I picked up my car, my car cut off less than 15 minutes after leaving Pep Boys and had to get towed to my house. I'm just pissed now my car is parked, must get it towed to another shop and pay more money to get it fixed. Now I'm skeptical if in fact the initial work on my car was necessary and whatever the mechanic did has caused other problems....my overall experience at this Pep Boys location is scam and sham! This location and the manager and mechanics need to be investigated for their practices. Especially if minority women are target consumers for their bad practices. I saw another customer's review regarding being without her car for months due to tire work this location did, another reason why I will continue to get my story out. I will be pursuing the following course of action with BBB and Maryland Consumer Protection Agency, and in any other avenue I can to get my story out in the news. It's a lot to do but it is worth it, bringing this to light might have others speak out about their experiences with this location...they need to be exposed!!

This is the easiest oil change location ever. You just pull up and never even have to get out of…read moreyour car. I've been here several times and the process is always smooth and quick. They'll also let you know if things like your air filters need to be replaced and can handle that right there on the spot. The service is affordable and super convenient, especially if you don't have time to wait around at a busy mechanic shop. If you're coming, I recommend approaching from the Pennsylvania Ave side of Silver Hill Road so you don't have to deal with making a U-turn. Also have to mention the music was on point. Even though the service was quick, I caught "I Want You Around" by Snoh Aalegra and "Girls Need Love Too" by Summer Walker playing while I was there. Quick service with a good soundtrack. Hard to beat that.

The young man granted my $10 off but when I was finished the owner I assume(the big fat guy that…read moreworks there) was very nasty and demanded I show my coupon to him. He yelled at the young fella and shouted out no more coupons or discounts. He wanted me to have my filters change I said no he was well your over 85,000 miles and I told him I'm only at 54,000 miles so I guess he was upset about not getting more money for that. That's not good customer service at all so I will never go back to that Jiffy lune on silver hill rd. This happened on 8/8/2026.

I came with an issue of having my car steering to the right with a slight vibration through my…read moresteering wheel. I thought I had just needed an alignment. When I walked in there were two other customers being serviced so I spoke with the gentleman at the desk and asked if I needed an appointment and he advised I did not! So he immediately took my keys and went to my car to see the issue as I described it. After a test drive he decided that he needed to put it on the machine for further inspection. After a second test drive he came back inside and advised my issue was actually with my tires themselves. They gave me affordable quotes for both used and new tires and a short while later I was driving off with my car feeling as good as new! Quick diagnosis, accuracy and friendly service is what I received. I appreciate only having to get the needed items done and no pressure to get additional services! Thank you TMK Team!

This guy is a pro. He diagnosed a bad vacuum canister and he had replacement part delivered for…read morerepair. I highly recommend.

I found these guys after I had spent a lot of money on my truck and another shop. I finally got…read moretired of dealing with that repair place and went to Jackie at ARC. I was so impressed that now that is the only place I take my cars. The guys at Speed Center (closed now) told me to get some work I wanted there and sure enough jackie (ARC) came through.

I went here for a vehicle inspection. They were very professional and kept me in the loop when it…read morecame to the wait time. I would definitely go again. My only thing is that you can't really drop off your vehicle overnight. I guess it's just the area.

Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!