We've used Republic for many years and have been very pleased with the service. Very seldom do we have a problem with pickup - maybe a delay when we have snow or ice. Usually we'll get a e-mail or phone message letting us know of a delay. I think they do a remarkable job taking care of all the business they have. No company is perfect. I appreciate the job they do each week. Ramona E., Newton, NC read more

No consideration for their clients! Terrible customer service and communications. No reimbursement for non-services on Republic services behalf. read more

Horrible customer service. Have been trying to cancel service for two months now. They keep billing me on auto pay and I can't seem to opt out once they have my card on file. They give you the runaround when you call and keep transferring to another person who tries to convince you to keep service. I just want to cancel and have them pick up their bins. Why is this so difficult? Terrible company AVOID AT ALL COSTS. read more

Truck passed without pickup on 2-3-26, did not come at all last week, why bother driving around and not picking up? That will not count as a pickup for charging purposes. I want 2 weeks credit on my bill. Robert norris, 2385 Duckhook Ln, Conover, NC. 828-405-4606 read more

My trash has been sitting at the end of my driveway for three weeks now. On the third week I had to call to find out what was really going on. Poor communication with the customers. I don't recommend this company at all! High priced, poor service! My trash was picked up after this review. Thank you for your help. read more

Republic Services - On the end of my driveway for three weeks. - Recycling Center Near Me - Hickory, North Carolina

In the year and a half I have had the service in Claremont NC my recyclables container has not been emptied numerous times then if you report they will say we will pick it up next day then send you a text the next day saying it will be delayed another day. But do they charge you any less for missed service... oh No! read more

I am a new customer and possibly a former customer. I have waited 2 weeks past the date since I was to have had my bins delivered. HORRIBLE COMPANY! THEY SHOULD NOT BE IN BUSINESS!!! NO SERVICE NO MONEY! read more

Terrible company stay away from them at all costs. They damaged our mailbox back on May 27th and we reported it. The local manager came out confirmed the damage and reviewed the their truck's video recording and heard the impact and the driver tell the other employee they hit it. The local manager said that they would repair the damage within a couple weeks. Fast forward to now, we have spent the past 3 months calling Republic Services every other week and they finally put in a claim to their insurance company last week and to only have it denied since it has been so long and they deleted the video and now that manager is denying everything even though we have a recorded voicemail from him. read more

My brother pays for this service so I didnt know until recently how bad it was. Starting off, INSANE price hike. We agreed to paying somewhere between 35 and 40 a month. That very quickly raised to 70. And funny enough, its not monthly. There will be months where we get billed up to 3 times in a single month for our "monthly rate". Worst of all though is when you need bulk pickup. When scheduling it we were told its 45 dollars per flatbed truck to come pick it up, with many, MANY additional charges based on the trash. Ex: if you need them to pickup leaves its a charge. Electronics is a charge. Wood? Charge. Plus additional charges based on what you used to bag the trash. My fairly simple pickup of a mattress, record player, and 4 plastics bags full of leaves came out to over 300 fuckin dollars. Customer service was able to lower it to 90, but based on her reaction its a problem that must happen a lot. The scummy underhandedness of this company is astonishing. If you plan to use this service, make sure to FREQUENTLY check your account for extra charges and changes in the amount. You will likely have to call customer support more than you would a close relative. Having to fix this companies screw ups while getting ripped off is an awe inspiring business model read more

Apparently picking up a trash can is complicated. I came home from work and my trash can is half full, because I'm not a half empty guy. I've lost track of the times my large blue republic trash can, that sits under a street light has been missed or left half full. I give up on calling and complaining so I decided to go talk to my yard about the issue. Seems as though I will achieve the same results. read more

Republic Services - Recycling Center Near Me - Hickory, North Carolina

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Horrible company, horrible! Phone doesn't work, website doesn't work. Picked up my neighbor's garbage, but not mine. Can't even call them to complain. Waste of money. read more

Absolutely disgusting company. Repeated examples of leaving my cans in the middle of my driveway so that I can't pull in. They consistently sent "nasty notes" to us about how we place our trash in the can. No matter what I did, I continued to get notes. They raised rates without notice by nearly 30% and didn't allow me to cancel service before I was charged. I never signed a contract nor agreed to terms since they bought BSS. But they charged me an absolutely ridiculous fee for can pickup. They're attempting to 1) charge a fee that I was not made aware of and 2) charge a fee to remove their property off my property. STAY AWAY!!!!!!!!! read more

I have had bad service with Republic service. This morning trash can laid on side. Trash in my yard. The customer service phone call was a joke. Not professional read more

This company is not responsive to a missed pickup for recycling. I reported the missed pickup online last Thursday and then was told Friday when I called that they were on the way. No pickup Friday. No pickup Saturday. I reported online again late Saturday. I called Monday and was told I shouldn't have reported it again because that re-sets pickup to Tuesday. It is Tuesday and I am still waiting for pickup from missed pickup last Thursday. My recycle bin is full after two weeks, so it has to be emptied every two weeks. I cannot go four weeks with no pickup service. Terrible customer service! read more

I had this service for some months, not even a year, the price was fine until they increased it out of no where. i didn't no reason for them to increase the price of the service. sometimes the service woudnt come on some weeks and it didnt make sense for them not to come. we requested to cancel and the fine for cancellation was alright, but they didnt come for the trash can, so we called again and we had to pay for the month when we didnt even use the trash service. I didn't like this service and I woudnt recommend it. read more

0 stars! if you need a residential garbage service stay away from! They are supposed to pick our garbage up once a week and this is the fourth time that it has been every two weeks and they refuse to give you a break on the bill. read more

Please go with anyone else or take the trash to the dump yourself. This company is shady and fraudulent. I had to move so I called to inform the customer service rep. Trash can was to be picked up May 5th. Well, the trash can never got picked up and they have charged us about $50 over the last month! Charged me $7 this morning! I'm assuming the $7 is because I called (yet again) yesterday to beg them to please pick up the trash can! I moved and my previous landlord is upset the trash can is still there. What can I do? Your company was suppose to pick this trash can up over a month ago! Predators! Why do you keep charging me? why can no one help me? Why is the trash can still there???? My suggestion is if you have to use this company, DON'T! This is a nightmare! Switching cable/internet companies was easier than this and I had to return the router! read more

If you want a company that offers poor customer service and poor pickup service, use Republic Services. Their men damaged our bin and I have called 7 times to get it replaced. Each time I'm told another answer and still have a damaged bin. read more

Lazy drivers refuse to pick up trash that falls to the ground or don't empty the can completely.

Horrible company!! Pick up your trash one week only because I complained. Then missed 3 weeks of pick up. Horrible customer service. There are more expensive than other company read more

This company has the worst customer service. The people I have spoken to on multiple occasions have been very rude. The charges have been increasing and the service has been terrible. Trash is being left in the street and cans tossed everywhere. Called to cancel and was told I could only cancel at the end of month so I did. I am now being told there is a charge of $37 per container to pick up. I think this fee should be covered in the price of the service which I was told it's not. I find this puzzling since the fees keep increasing rapidly. read more

How is this company still in business? They recently took over trash pick up in my area. My mother has called them twice and twice has been treated with the worst customer service imaginable. Customer service rep, Jose, was rude and demeaning both times. My mom asked to speak to his manager and HE REFUSED. My mom said, " I would like to speak to your manager," to which he responded, "No you don't." He fussed at her for "interrupting" when she tried to ask a question. He aggressively responded "Stop interrupting! I am not finished taking!" She was simply trying to clarify what he was saying. Absolutely unacceptable. This is after they took weeks to deliver her new trash can and failed to inform her when her pick up day is. We are paying for this and are treated with rudeness and disrespect. I am debating reporting to the better business bureau. read more

Canceled with republic in June (they bought out our previous trash service) and it has been a continuous headache. They will not stop billing me and when I canceled i had zero balance. You can speak to no one who has authority to help and this has been happening for months. I called today, again, and got a new reference # and told someone would call me back again. The hours wasted dealing with this company is maddening read more

Increased rates 27% then when I called to cancel they are charging me $37 to come pick up the can. I live less than half a mile from their office read more

They completely miss our entire road for recycling every couple of months. Then you can never get in contact with an actual person to have them come pick up what they missed !!! So frustrating to not have any other options! read more

Horrible company. The worst customer service. Over priced. Nobody there knows what they are talking about. I was told they don't pick up on my street, yet watch the Republic garbage truck pass right by my house every Monday. read more

Do not do business with this company. They have the worst customer service I have ever received. I canceled my service and they are charging me for container pickup for a service they did not fulfill. I still have the container because they didn't do their job. Now they are threatening to send me to collections over a service they were too incompetent to fulfill. Again DO NOT DO BUSINESS WITH THIS COMPANY. read more

How about customer service to begin with. Drivers toss cans anywhere. I've called numerous times. They are rude and prices are sky high. Looking for a private service. Just don't with these people!!! read more

Wish I could give them less than a 1 but 1 is as low as you can go. Our business cancelled their service on 1/23/2024 and the last bill we received had charges of $106 for February. I removed those charges since we cancelled in January and had another company in place for February. They have called multiple times trying to collect for services after we cancelled. Received another call from them today and I once again explained that we do not owe them anything and they hung up on me. They are incompetent at collecting trash and fixing their billing. read more

I had to cancel with Republic as they are constantly increasing their costs. Every statement was more than the last. Then the container pick up fees were half as much as the original statement. They only care about large municipality contracts. If you're considering them get all the details as they don't tell you full costs over the phone. read more

The worse customer service I have ever experienced. I paid a visit to the local branch, because there is lack of communication to drivers. Don (I think that was his name) general manager had no customer service skills. i told him he was the rudest for his position and he proceeds to tell me I was. Really? Who does that? no wonder he had a black eye! read more

I wish I could give zero stars... I have never been so disappointed in a business ... I have two garbage cans that are to be picked up weekly and pay my bill quarterly. The last three times I have paid they have deposited by check but then send me late notices saying I haven't paid. Multiple calls to the office and they "can't find" my payment event though it has cleared on their end. They suspend service and stop picking up my garbage even after I provide proof of payment. Very poor customer service and shady business as I always have to pay a late fee before they will start picking up trash again! Republic Services finally done giving you chances - canceled service and never using you again!!!! read more

If I could give Republic Services a big fat 0, I would... they do not even deserve a 1! I have called 4 times now due to 4 missed pickups. Now the damn trash can is completely gone. I have asked for a call from a supervisor for the Terrell/Kiser Island Road area three times now to no avail. Truly thinking of opening a competing trash business for this area because Republic Services is a nightmare of a company! Becky Boan read more

If I could give zero stars I would. These sorry guys have dumped my trash in my yard more than once and when you try to get a hold of them they will not respond. Going on 2 days of them not coming back out to pick this up. They sure as heck show up to pick your cans up when you're a few days late on your bill. read more

Republic Services - Recycling Center Near Me - Hickory, North Carolina

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I've been trying to coordinate a damaged container pick up for over 2 years! Again, last week they told me to pull container to curb and they'd pick up... it's been 5 days and it's still out there. I bet our neighbors appreciate seeing the container out there.... Tried calling customer service so I could follow up but they just leave you on hold forever. Not worth my time. I'll drive the canister to you and toss in your parking lot. read more

I'd give then no stars if that was an option. they jack up prices without informing you before hand. Customer service is rude. They will tell you a trash bin will be replaced and it never comes. I have trash. outside collecting flies and other bugs all because of their inability to make anything happen. trash is not picked up on the correct day lots of times. Zero credibility. Republic wants you to pay them immediately but at the same time I can't take out my trash. I give them. -100. don't waste your money on them. read more

If I could go lower on the rating I would. They was just inches away from backing into my car even after me telling them I was in the drive thru line behind them. read more

i had no issues with customer service BUT the local workers have complete lack of common sense first they remove my trash cans, yes i was late on my bill but called and explained to them and they told me it was ok to pay late and then i pay the bill over 10 days before they removed them and then i had to wait over a week to get them back and i still haven't received my recycling cans and when they brought my trash bins to me they delivered them to my neighbors house instead of mine and were 2 days late delivering them..... they are complete airheads there read more

My experience today has been unbelievable. 1st the driver dumps trash on the road and runs it over. I stop him after he passes it twice and asked why he would do that he explains he can't see what he's doing. Call the 800 # and I get a return call from Ray the supervisor and he said he would call me back in 5 min. An hour later nothing. Customer service is lacking severely in catawba county. Now I will have an overflow of recycle piled up for 3 weeks. So if you criticize the garbage man they withhold pick ups from you. Can I withhold payment for the times they missed??????? read more

Service is terrible. They drove by my house twice in one month and forgot to stop to pick up my full trash can. Called them up to report the problem, told me that they would be back to pick it up. Guess what? Never showed up until the next pick up date. read more