I have called 3 times, left 3 voicemails and 2 emails. No response in two weeks. They have not picked up my recycling in two weeks and my bill is paid. I will be cancelling my service if I do not hear from them this week, very frustrating. read more

Bestway Disposal was the best trash service ever. Went the extra mile every time. Courteous, friendly pick-up crews. GFL is the worst trash service ever. Spotty service. Non-existent customer service. Do not give GFL your money. Read the reviews. The instant Bestway sold to GFL, reviews went from 5-star to 1-star. Again, do not sign up for this service. If you are already a customer, cancel your service and go with a local, responsible business to collect your trash. read more

If you are shopping for a new apartment, be sure to check what trash service they use. If it is Alpine or GFL run away and stay away. I've lived at my complex for over four years. In that time Alpine has gone from bad to worse. Changing their brand to GFL didn't bring about any positive changes in service. When they do show up they miss many of the dumpsters. Our complex pays extra for recycling pickup, but they just toss it in with the regular trash...when they show up. Because of so many missed weeks, we now have a mouse problem that we didn't have before. I wonder if the Colorado State Health Department has any jurisdiction over poor performing companies like Alpine-GFL. At our complex, we call it the Sometimey Ghetto Trash Company. read more

Bestway Disposal really was the best way to dispose of trash before GFL bought them out. Now, as this experience proves, they treat their clients like, well, trash. DETAILS: On 8/5, normal trash pickup day, my trash bin disappeared. There was a lot of hail that day. Perhaps the storm blew it away. That same day my recycling was not picked up. On Friday, 8/7, I called GFL to report this issue. The line was continually busy. I couldn't speak with anyone or leave a message. The following Monday, Tuesday, and Wednesday (8/10-12) I called back daily leaving messages. Their auto attendant promised that someone would call back. I left my phone number and address. I left messages with various departments: residential, billing, and even new service. No one called me back. Yesterday and today, (8/17 & 18) I again called and left more messages. Still no call back. Today, 8/18, I drove to their local office. It was padlocked. I called their parent company. I spoke with someone in Michigan. She couldn't help me. I submitted a form on their website. I don't know how to resolve my simple problem, or even how to cancel services since I no longer want to do business with such an unresponsive company. read more

I witnessed one of the Alpine employees peeing in our dumpster area and they never sweep up after themselves. They broke a bunch of glass one day, never cleaned it up and my dog ended up cutting his foot costing me $200 at the vet. They have merged with another company and have gotten too big to give the service they once did. I recommend Waste Connections read more

Bestway was really a great company before GFL took it over. Been using them since I moved to Colorado Springs back in 2010. Very little to no problems in the ten years of service, but if I had a problem it was always easy to get customer service on the phone to help. They raised my bill from $60 to $86 between October and July. Now they just can't be bothered to respond to customers. What a huge disappointment, as we really like our garbage pickup team. Recycling not so much, but that's mainly because they either pick up a day or two late these past few weeks, or not at all, like this week. What am I paying for!? We've decided to just cancel our account and work with a new company, one who actually helps and answers the phone. read more

Bestway is now Worstway! Used to be a great company, but now you can't get ahold of anybody by phone, text nor e-mail. Messages left, (8 in two months) asking them to call, were never returned. All you get is either a recording saying they are busy and call back, or leave a message which is never returned. Choose carefully, this company is not Bestway or even close. read more

Incredibly poor billing service Took money twice (paid on time) even though online account shows I paid, (Had to get bank to stop incorrect double payment) Sent to collections even though online account shows I am current. Customer service non-existent - transferred 5 times and then told I could send an email to wecanhelp@gflenv.com - not holding my breath for a response However the actual trash collectors are fantastic - but their billing process is terrible read more

I just seen them pick up trash at a apartment complex on the corner of Center and Lincoln in Denver (Wash Park Area). They knocked over the recycle bin also owned by the apartment complex. The bin spilled over and now glass bottles and it's contents are everywhere. They stopped and decided not to pick it up. These people are lazy! Awful company! read more

Republic Services - Alpine is supposed to take out the trash not create more! You all suck! - Junk Removal & Hauling Near Me - Denver, Colorado

When this was still Bestway Disposal, they were good. Since, the takeover GFL Environmental has been very bad. Recycle truck dumps anything lightweight all over the street. Which prettyuch negates the recycling... The trash service itself has started coming most weeks. Sometimes, they don't show up. Sometimes, they come the next day. If you call and get someone on the phone, they tell you they are running late. If you leave a message, you will never get a return call. Going downhill fast. Time to switch to a company that shows up on trash day. read more

Since changing to a GFL company, the service has gone downhill. Now expect poor service and if you try to contact customer service, good luck. I have had Bestway service for several years, and had been very satisfied., but GFL has changed that. Last Wednesday they did not pick up the recycling. I tried to call on Thursday, but I gave up after a very long wait time. There was an option to have them call me back. I requested this twice. but never received a call. I talked with customer service today (10 minute wait) and they are short drivers and short customer service personnel. I am going to investigate an alternate trash service. Speaking to the general manager, as suggested by many replies, has not made any improvement from my view. update: ENOUGH! 7/22 didn't pick up recycling 2nd week in a row. 7/23 Not accepting phone calls (for obvious reasons). Time to move on. Springs Waste answers the phone and is Colorado based. Will give them a try. Not sure GFL will stay in business with their current performance and attitude. read more

Since being acquired GFL this company has gone absolutely into the toilet. We haven't seen a truck to pick up recycling in over a month now. They won't answer the phone, they won't answer email. They won't even respond via social media. They don't return calls if you leave a voicemail. I can't even get hold of them to cancel service. The level of suck is powerful and unbending with this company. They. Suck. Do not give them a dime. read more

Terrible service!! They pick and choose whose trash they want to pick up and only if you pay the extortion money they ask you for in person will they pick up even the smallest amount extra!! I'm sure that money goes directly in their pocket. Customers paying $140 less than me a year get whatever they want picked up, because they have a group rate. It shouldn't matter-pick up everyone's extra or no ones. And coming to the door at 7am and asking for money is not safe or professional. No one should feel threatened Or uncomfortable with their garbage service. Thanks read more

I have reached out to GFL for 3 weeks and no one has time for me ,they are new to me taking over the business from Rocky Mountain Waste and.not happy with them at all read more

Tried to call to sign up for service. I was on hold for over half an hour!! For NEW SERVICE!! Seriously?? If a company can't even answer my call to sign me up and take my money, how pitiful will their Customer Service be once I've paid my bill? When are companies going to stop using the pandemic as an excuse for long hold times? Hire more people and let them take calls from home but don't leave people hanging forever on hold. read more

Bestway Disposal provided great service for years....THEN....GFL ENVIRONMENTAL bought them. NOW to be kind...their service sucks!!!! At least 3 occasions had issues with garbage being picked up. ALL I GET IS EXCUSES.., new routes, new pick up schedules lack of drivers, expanded business, ..and thats all in one phone call with a representative! Pathetic! Better Business Bureau will be contacted. If you cant do the job the citizens of this city PAY you for, I think we all should take our business somewhere else. read more

It's really gone downhill under GFL, the new owner. Recycling pickup skips about every other week lately. Nobody answers their phone. My latest bill includes a mystery fee on top of the regular service charge with no explanation. Their social media team gave me an email address to write to with problems but they don't respond either. Bestway was really good and GFL seems to be running it into the ground. Two stars only because they haven't missed a trash pickup-- yet. read more

Now that GFL has taken over for Bestway their service has gone downhill. They continually miss picking up trash in our neighborhood. When you try to call them their line is either busy or they put you on hold for an hour plus. DO NOT USE THEM FOR TRASH/RECYCLING SERVICE. TERRIBLE CUSTOMER SERVICE! read more

I kid you not, we've had them for 3 months now and they've forgotten to pick our trash up 4 times now. We always put our dumpsters on the curb the night before. And they never have any excuse. They just say "oh sorry, we'll pick it up on Monday". read more

This place was absorbed by some international corp and it's now AWFUL. They insisted they sent us a way to update our account (they did not) and never emailed us about changes. When our account went off auto-pay and they stopped picking up our trash, I tried to call them approximately 15 times over the course of a week before I was able to connect to a live human. I promptly canceled our service. They picked up our cans and I breathed a sigh of relief. Until, weeks later, I was billed for the next three months and my account is apparently still active online! I have tried to call, log online, called the national offices and guess what - every place has high call volume and no one picks up, even if I wait twenty minutes! This company is a DISASTER - BEWARE. read more

Changed my garbage "cans" to the green colored ones that say GL on them charged me extra for recycling said all companies are charging extra for recycle, nope. Another Tuesday morning, managed to get the recycling but not the garbage. Was just okay when they were Bestway but now just absent. Can't email anyone, can't get anyone on the phone. Sure if I did not pay the bill they would call me. Problem, we pay 6 months in advance, we may be SOL. Allowed time and compassion (COVID-19) but now seems like their "normal" mode of doing business, we might or might not pick up your trash. It's always a crap shoot yet they cashed my check. read more

They have not picked up my recycle bin waste in over 2 weeks, this is ridiculous. I try to call in and it is never a person. If This doesn't get rectified soon I'm going to start complaining to the hoa and get them removed. read more

Just wanted to say thank you for the crew that works my street. Forgot to put the bins out and your team took care of it for me. Means a lot! Thanks!!! read more

Second time in 2 months my trash has not been picked up on scheduled day with no explanation. Would not reccomend them

Update 27 Nov 2019: I went with Bestway years ago because they were dependable, no matter what. Now that GFL bought Bestway, the new company is not so dependable. I'm guessing GFL cut people & equipment to save $ after buying Bestway 9 Sept 2019. I am very disappointed with GFL "service", especially after experiencing Bestway excellence long before GFL took over. read more

I am weary of giving GFL/Bestway the benefit of the doubt. I have heard for over 5 weeks that they are short staffed. I am DONE paying for recycling service and my recycling Is just piling up at my house. The "best" part is that I've paid ahead, but will consider it a loss to write off. I want a company that will provide services that are paid for. read more

We have used Bestway for years and never had a problem. Since GFL took over it's been a mess. The prices went up and the service got worse. The drivers are always super friendly but my recycling hasn't been picked up for 2 weeks. I canceled service today! read more

Used to be good until GFL bought them out. Now service has gone downhill and bill prices have gone up every billing period. Most recently they started adding on this new fee that they admit is for pure profit reasons (and I quote) "to achieve a reasonable operating margin [this fee] is not a tax, surcharge, or fee imposed or mandated by any governmental or regulatory agency. It is an adjustment charged by GFL and may be changed at the discretion of GFL." So they BEWARE, they will quote you one price, BUT your bill will have whatever EXTRA fees they feel they need to add on to maintain "reasonable operating margin". Very sleazy, low handed business practice to advertise one price, but then bill out extra fees on top of the advertised price. read more

We have had Bestway for 6 months. We (home owner) have Forgotten to put our trash bins out to the sidewalk more often than we have remembered. And every single time we have forgotten they have ran up to the fence and drug the bins through the gravel and emptied them into the truck. Even on mornings below freezing temps. They are amazing. We have never been missed and have always been taken care of. We are so thankful for the service they provide. And we are really hoping to remember to put out our trash bins. Thank you Bestway Disposal! read more

nobody answers the phone. Rate went up $13.50 this month with no explanation. Will not pay without speaking with billing. Wish someone would answer the phone. read more

Bestway Disposal is trash AVOID AT ALL COSTS...they were supposed to set us up on automatic withdrawal from our checking account...they never did that, and of course never informed us of this...so, my trash has been piling up over 2 weeks, cause they're not picking it up...my wife calls today and they say we are past due and need to pay through February, if we want them to pickup our trash today...the customer service lady was very rude to my wife, and had no response when we said we are moving our trash service elsewhere...I should of known to cancel them awhile ago, when I realized none of my neighbors have them for their trash services...We will be changing services to Springs Waste...and will be posting this on every possible ratings site and social media outlet... read more

Their word means nothing. Before they were sold, they were great. The GFL truck, destroyed about 30 feet of our sprinkler system and many railroad ties lining my driveway last October when the truck backed up my driveway (something they are not supposed to do). After calling the supervisor, Ken Wright, he said they would not do it again, but of course they did do it again several more times. Mr Wright told me to submit an estimate for the repairs and they would take care of it. Here it is almost a year later and submitting 3 different estimate bids, with me doing all the legwork, they still have not come through. Now all the grass is dead, RR ties still crushed into splinters and they have ceased to answer my emails and calls. Their word means nothing. Do not use them unless you like being ignored. I am going to start using Carefree Disposal, because they always answer the phone right away. read more

"The Letting garbage pile up in front of our homes is not my idea of responsible environmental stewardship. I contacted the Chief Operating Officer in Ontario, Greg Yorston (1-905-326-0101) who says h has not heard from any consumers. Tis is your call to action, people. He said that he is directly responsible for overseeing the Colorado Springs operation and "thanks for the feedback." The only words which got HQ's attention were: CLASS ACTION LAWSUIT. It only took 8 consecutive long distance international calls to the HQ in Canada before they stopped transferring my call back to to their endless pre-recorded menu and finally connected me with Mr. Yorston. I've also contacted the Colorado Attorney General's office (Phiillip J. Weiser: 720-508-6000) and will be filing a formal complaint the moment the forms hit my mailbox. Federal Trade Commission is my next stop (I suggest you all do the same, otherwise nothing happens). Since Mr. Yorston only managed the bare minimum of emailing a supervisor at the Sante Fe St. office in Colorado Springs after claiming he has no idea what's going on (even a year later), give him a call. Just mention class action. I also mentioned that GFL made the news and that the internet is teeming with complaints from furious consumers and employees, not to mention investors. Playing dumb didn't work for him, nor did the semantics game. We're looking at a scam, people. T, in my opinion, this is not a legitimate company. Just because they're traded on the stock market, doesn't mean they're legit. In 2020 at the onset of the pandemic, service was nonexistent and so i assumed that drivers were becoming ill. It turns out that the issue was monopolization in progress/mergers had been completed. Drivers were working double shifts. It is now a year later and the issues persist. Anyone interested in supporting a class action or would like to offer information in support of an investigation, please contact me at 719-520-0546. You'll need to get past the call blocker by leaving your name before you can leave a message (in the event I am not available). I will return every call. I am this furious after having spoken directly to COO Yorston that I'm willing to publish my personal number. While he did email the local office after we ended the call to pick up MY garbage, that doesn't really help anyone else, does it? The impression his attitude gave me was that he has no intention of getting the Colorado Springs operation sorted out. The office manager did phone me as well, but the same excuses were given: Driver shortage. Give me a break. They are effectively running off employees who have worked for local waste companies for decades. I've offered more than once to bring the uncollected garbage to their office on Sante Fe St. and NO, we will not be paying them and doing DIY garbage delivery to a "transfer" station. KRDO interviewed a man last year who had the same Idea. ( I have just today seen the KRDO video). May I suggest everyone just nicely bag up their garbage and bring it to their office until they're buried in it? There is more than one way to skin a cat and there is no law against delivery our garbage to the garbage company. Or else we can demand to have this particular public service taken care of by the city instead. Note: Bestway is no longer locally owned. It's now owned by GFL Environmental in Ontario, Canada. GFL also bought out Tri-Lakes and acquired assets from Waste Management. Meanwhile, Springs Waste was acquired by Waste Connection. Huge corporations began monopolizing waste management systems all over the country in 2018. The constant interruptions in service, their phones continually being deactivated when consumers attempt to contact them, and mistreatment of their employees (drivers, when asked, complain of total confusion in the office and with dispatch, terrible retention rates and double shifts) are absolutely intolerable at this point. Whenever i have managed to speak to a supervisor, the excuse is always the same: "people don't want to work hard." This is absurd. Most of these drivers have worked for local waste companies for decades, but are now leaving in droves. See Glass Door employee reviews. I also contacted KRDO to request that they follow up on their original story. Nothing has changed since last year when the story aired in August 2020. Furthermore, our bills do not list a physical company address. It's a PO Box in Maryland. Several law firms began securities/investor fraud investigations, but it looks like the investors are now cashing in while the local people drown in our own filth as we no longer have local service. The mayor's office meanwhile said, "meh, private business." (I voted for him and expected at least that he might contact the Atty General's office. Nah. So, you can pay one of two massive national/international concerns for nothing. This is not free market competition, it's antitrust violation, not to mention consumer fraud. read more

After 20 years of service with Bestway, I received a letter from a GFL Environmental out of Baltimore, MD, and the front of the letter says Raleigh, NC. I am confused. They asked me to set up a new account and when I tried to call for further explanation, I was not able to speak to anyone. I have been trying for a week to talk to someone at the number provided. I finally gave up, called another LOCAL company and was informed that Bestway was bought out by a Canadian Company. SInce I can't get an answer, I decided to start service with a local company in January. It was great while it lasted. read more

Horrible company!!!! Never was able to get ahold of them to see why trash was not picked up or to pay a bill. After poor ratings and being on the news due to all the complaints, I'm glad I switched to springs waste. read more

We have been with bestway for over 10 years, and they used to be the best service in town but when they changed to GFL, the service went down and the price went up. They have missed picking up our trash for the last two weeks, and their customer service is nonexistent. You cannot get a hold of a live person by telephone, and they will not return my emails. Pick another company, any companyFor your trash pick up. The prices are all about the same, and any of the other companies will answer their phone and not blame poor customer service on COVID-19. read more

TAKE YOUR BUSINESS ELSEWHERE! I was with Bestway before GFL bought them out and staying with this company was a huge mistake. They are never consistent with their pickup times and their drivers are rude and lazy. I had a bag on the side of my trashcan (additional bags were included in my contract) that was not picked up, I called to find out why and the driver noted that "It was too heavy for him to move himself" which is ridiculous because I am a petite 5' 2" woman and I moved this bag to the curb myself. After reviewing my home security cameras, I found that the driver barely even put his hands on the bag before deciding he didn't put on his big-boy panties that day. I was told that they would send someone out to pick it up- here we are 24+ hours later and it has still not been picked up. Upon calling AGAIN and waiting on hold for 20min to cancel my service, I was informed that they do not pro-rate the charges and refund costs not used if you cancel in the middle of a billing cycle. This is incredibly unprofessional and unacceptable seeing that they are not consistent with pickups anyway. My can was out last week and never even got picked up- which is why I had an additional bag in the side this week. HORRIBLE CUSTOMER SERVICE. Even though other companies may be a little more expensive, please do not use this company- you will be highly disappointed! read more

As mentioned before. STAY AWAY. The reviews speak for themselves... DO NOT USE THESE PEOPLE. Genuinely a scam. They have lied to us several times, told us they called back several times when they never have, not worth even trying to contact them. They never pickup on time (if at all). Been told that we had our trash picked up, when we clearly can see it hasn't been. Several times. They have been extremely rude and unprofessional, and have no business being a company. A legit TRASH company. Do not waste your sanity on them whatsoever. The following people need to be mentioned as one's not worth your time: Daniel Harrold, Yuliya Shymchyk, as well as anybody else at this terribly ran company. read more

They were great when they were Best Way. However, after GFL took over, everything changed. The employees were no longer friendly and helpful. They broke our recycle bin (caught on camera) but left it in pieces in our driveway. When we used a rock to anchor the bin lid in high winds, they used the arms on the truck to repeatedly shake the bin until the rock fell off and broke into pieces all over the sidewalk, which they left there (all caught on camera). When I had spinal surgery and needed extra help, they added carry out service for free. But when I had two bins out (we've always paid for service for two trash bins), they only picked up one and told me that carry out service was limited to only one bin and that if I wanted a second bin picked up, I had to put it out at the curb (physically impossible at that time). They refused to credit/refund our account for the second bin that they refused to pick up even though we paid for two bins. The second bin we had left out, sat out for an extra week, then they said it was "too heavy" to take. When I had my CHILD wheel it down our steep driveway and put it out at the curb, they told me that they would have to send a manager out to investigate before they could pick it up. We told them to stop our service because we were switching trash service companies - they told us they don't give any refunds and recommended not cancelling. We were very happy to stop doing business with them after they gave us so much trouble. read more

Some how they picked up everyone's recycling on a Tuesday but not mine. I called Tuesday night and left a message. In case no one got it by the morning I called, was on hold for a good 15 minutes. The said someone would come out the next day. I called the next evening when no one came and left a message. I also got online and emailed them. The next morning I called again this time I was on hold for 33 minutes refusing to give up. They said someone would come the next day. No one did. I don't believe anyone is that busy that they can't answer the phone any faster, or they have no follow through. I pay through the city with my water bill. Don't know if that makes a difference. I would give them less then a 1 star if there was a choice. Betty Y read more