This was a world wind experience with Republic Roofing for sure, but hard lessons were learned. I know I could never recommend them for anything to anyone based off of my personal experience.
It was hard to get a hold of them originally, I did a review then a d they finally called me back thay should have been my sign, however I took down the review to give them a chance as they were referred for being affordable. Well you definitely get what you pay for, especially when it comes to their lack luster customer service and ability to follow directions and respect to the home owners/ customers (none of which was given).
I can mostly assume the disrespect from the crew was due to my demographic base on the reception that both I and my neighbor received by the crew 1. Not notifing arrival / departure 2. No permission request to begin work and points of entry, they illegally set up on my neighbors roof without notification of myself or asking permission 3. They were argumentative with both my neighbor and myself, the paying customer 4. The administrative staff made it worse and stated I gave permission that was never given and I reached out to VP that I did the walk through with and he confirmed where they would enter via my property and not the neighbors at all 5. They dont use pay links like most companies and zelle has limitations on which you can pay and the process was questionable 6. I had to constantly reach out on receipt of payment with delayed or no responses.
The entire experience leaves me with the company or at minimum the workers are sexist, racist, uneducated on policies as it relates to liability, disrespectful and unprofessional.
I never guessed I would have to send a company I'm paying thousands of dollars a email as such below:
"To whom it may concern,
The statement in the email below is absolutely false and unappreciated.
I never stated verbally nor in person that anyone would be able to use my neighbors roof to access my own. It never even came up. I only expressed that whom ever could use the rear of my home and my balcony to access the roof, the same that was told to your workers.
This email and the attitudes of your workers today was 100% unacceptable and I hope it is not how you normally conduct business. No one knocked on my neighbor or my door upon arrival, which is a major strike, and extremely rude. No one introduced themselves or spoke to either of us calmly upon explaining they were at the wrong property and on the wrong roof; they told us both owners that it was fine and that we would not be liable, which is false and problematic. If one or both of the owners express that they need to enter the appropriate way, that was what needed to be done! It is further concerning how dismissive they were the entire time and their logic being that it was easier to go through my neighbors roof instead of the access that I discussed and instructed. Anything could have happened or escalated due to this horrible situation. They literally trespassed on my neighbor's property and illegally access his roof and had the audacity to be rude about it, that is horrifying, anything could have resulted due to that alone.
Further more we both have cameras and proof no one knocked on either of our doors upon arrival or departure.
After further review of this email, the recklessness of the workers and all the issues of legalities/liabilities and the potential outcome if my neighbor would have protected his property or called the police does not sit well with me at all.
"I am sorry that our crew accessed your property without permission. Unfortunately owner represented to us that she had prior permission to access your property. We will clean up and check your roof.
We do have liability insurance and you'll have no liability for work on ------."
I am highly disappointed and dissatisfied with the totality of this experience and feedback will reflect.
Respectfully,
NAME-
(whom gave no representation of any previous permission of another person's dwelling)"
If I could give zero stars I would, read more
