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    Replica Airguns

    2.4 (7 reviews)
    Ultra High-EndOutdoor Gear
    Closed Closed

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    Valhalla Pure Outfitters - Going backpacking? Come see us.

    Valhalla Pure Outfitters

    3.4(30 reviews)
    1.1 kmMount Pleasant
    $$$

    I can count on one hand the number of times I have been to Valhalla Pure Outfitters, but every time…read moreI have purchased what I have been looking for: snow boots, hiking boots, and a rain jacket. I started a hiking group this summer and I found myself in need of proper hiking pants. This weekend I had some time to go shopping and thinking they must have a good selection because they have a large store, I went to Mountain Equipment Company (MEC). Big mistake. Incompetent staff and pants made for women with no butts. Disgusted, I went to Valhalla Pure, where I should have gone to in the first place. Moments after I walked in Valhalla Pure, an employee asked if I needed help, which I appreciated, as I desperately needed help, and it had taken a long time to find an employee at MEC (who turned out to know nothing about women's hiking pants). I explained to the employee what I was looking for (hiking pants that FIT me), and he was SO HELPFUL. He showed me a couple of different styles and brands, explained their features, and chose sizes that would fit me based on my body shape (he was absolutely spot on about the sizes). The result was that I ended up walking out of there with two pairs of pants. Next time I need something, I am definitely going straight to Valhalla Pure.

    Security Guard pretends to follow people around but really what he's going is turning his face away…read morefrom the front desk staff so he can talk to his relatives in India on his blue tooth without the staff noticing. Kind of creepy

    Photos
    Valhalla Pure Outfitters - Scarpa hiking footwear and alpine ski touring boots - great Italian brand.

    Scarpa hiking footwear and alpine ski touring boots - great Italian brand.

    Valhalla Pure Outfitters - Our new Marmot fixture.

    Our new Marmot fixture.

    Valhalla Pure Outfitters - Kari Traa merino wool - so fun!

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    Kari Traa merino wool - so fun!

    Arc'teryx

    Arc'teryx

    2.7(9 reviews)
    3.2 kmDowntown, West End

    Had a family and friends discount... and ordered the wrong size jacket. Stores wouldn't take it…read moreback and wouldn't let me exchange it for right size ..i payed for item, using family discount code. The way they treat "family" is bs. Arc'teryx is a bad overpriced company.

    Terrible customer service and the warranty. I have a Granville backpack which is less than a year…read moreold, and the fabric on the front cover is deteriorating significantly for a normal use. I called the customer service and they told me to bring in the backpack in a store, so they could ship it back to their head office in North Van for an inspection. When I took it back, the sales person asked me if I have washed the backpack. I was a bit puzzled and told her that I haven't. She then warmed me that they may charge me $15 for some kind of bad hygiene practice or another as the product hasn't washed and they need to inspect it as it is. I was thinking who would wash a backpack?! I asked her to make a note on the file that I cleaned the backpack, so that they can waive the charge. She then told me that it would take 4 - 6 weeks generously until they finish their inspection and get back to me on what they can do about it. This is my first time dealing with their warranty, however I dealt with Lululemon and Patagonia for their product not standing to be what they claimed, and they have always dealt with the issues immediately and made me happy. They have never made me wait for 4- 6 weeks. I have a quite few items from Arc'teryx, and I would like to support a company which started locally, however my experience was QUITE disappointing.

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    Arc'teryx
    Arc'teryx
    Arc'teryx

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    The North Face Granville Street

    The North Face Granville Street

    2.4(14 reviews)
    2.9 kmDowntown
    $$$

    The short: - visited twice in 2020, but unlikely to visit…read moreagain due to the poor staff knowledge. Will shop online instead The long: - poorest staff knowledge among multiple TNF stores visited in the USA and Canada. The staff had the least idea about the winter jackets, did not know the difference between the winter jacket types, looked at the tags for any question I asked and could not find an answer for most questions. - submitted a jacket due to warranty issues. Process was cumbersome and lacks clarity. My email was incorrectly recorded and hence I didn't receive the notification once a decision was made on my jacket. The process took ~2 months. - good covid measures: sanitation station, staff wore masks, physical distancing - no dedicated parking, parking options are limited or expensive as it's downtown

    I actually love North Face gear, but this store is useless…read more I think generally they have a great reputation as medium-high quality outdoor gear maker, and I have owned several jackets which I was quite happy with. I have consistently seen North face gear on sale at places like Atmosphere Sportchek, for much better prices than directly from North Face. What up??? This location is obviously best suited for confused tourists on a shopping spree. Anyone actually planning to do outdoor adventuring would shop elsewhere for better prices, and variety. Went today to look at sleeping bags. Nothing in stock. Great company but this particular store location is an abomination.

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    The North Face Granville Street
    The North Face Granville Street
    The North Face Granville Street

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    Gorilla Surplus - LOVE the sign

    Gorilla Surplus

    3.7(43 reviews)
    3.1 kmGrandview-Woodlands, Kensington-Cedar Cottage
    $$

    How to begin the new year ... you might be thinking?…read more By being a survivalist of course ... without the paranoia! Look all around you as you go about your day - zombies aka Karens are everywhere! I lived in Scandinavia back in the day & I had an obsession with knifes & owned a tiny collection. There's lots of trees over there & I liked to carve up wood. I was excited & a big kid all over again (come to think of it I don't think I stopped being a kid ... some might say ... LOL) walking into Gorilla Surplus! It's located on Broadway right in-between Clark & Commercial Drive. It's situated in an old dilapidated shop that looks an old house that's on its last legs! You are not coming here for fine decor or an aesthetic pleasure experience! Why'd I pop in here you ask? Well of course because of the upcoming zombie invasion ... duh!!! Are we not entering into wave #5 & variant #23 or something like that!? Karens are losing their friggin minds & this prolonged pandemic doesn't seem to want to go away! Folks it's getting scary out there ... arm yourselves! Yikes! Many will remember the popular 3 Vets store that closed down in 2017. They used to sell quite the collection of knives & other sporting goods. GS has kinda stepped in as their replacement. GS also has a massive offering of Airsoft guns for all you BB gun enthusiasts, camo & regular survival gear, bags, hats, bear spray & batons - to ward off the zombies ... you know them as Karens! The sales dude with tatts all over him was very helpful & informative. In fact he lead me into buying an item I never in a million years would have thought to buy! I can't wait to use it! I picked up 2 items but I will never tell because Karens/Zombies could be reading this & I don't want to give them a heads-up! Hee! The crazies are here amongst us - people wake up!!! Brace yourselves ... winter is here! Happy new year - 2022 here we go!

    They have a great selection of army and outdoor gear. The store is clean and easy to shop in. The…read morestaff are helpful and know their stuff. I'll definitely go back.

    Photos
    Gorilla Surplus - And mask u wouldn't think they would have

    And mask u wouldn't think they would have

    Gorilla Surplus - Some shirts for sale

    Some shirts for sale

    Gorilla Surplus - Milly the BEST sale PURRson

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    Milly the BEST sale PURRson

    Arc'teryx

    Arc'teryx

    2.2(6 reviews)
    3.0 kmKitsilano
    $$$

    Customer Service and Support is Why I Wear Arc'Teryx…read more Walked in with old jacket needing repair; walked out with a brand new jacket (no I didn't steal it). I had a warranty issue with my shell and instead of making me wait the standard 4-6 weeks for a repair, the Kits store handled the warranty / replacement paperwork and let me walk with a new jacket off the showroom floor. The manager Kelsey was incredibly helpful, caring and funny. I am an Arc'Teryx customer for life because of (repeated) interactions like these. Also, don't be a dirtbag and wash your Gore-Tex kids.

    To my fellow Kitsilano neighbors,…read more As many of us rely on high-end local gear for our outdoor lifestyle, I wanted to share some recent data regarding the service standards at the Arc'teryx location on West 4th. While the brand has a long history in our city, recent public filings on the Better Business Bureau (BBB) show a concerning trend. Currently, the company holds a 1.33/5 star rating from local consumers. Multiple reports from late 2025 and 2026 highlight recurring issues, including: * Warranty Disputes: Customers being denied service based on "fabric condition" without clear technical explanations. * Quality & Repair Issues: Reports of gear returning from service in worse condition than when it was dropped off, with a cited "lack of ownership" from customer support. * Policy Changes: Significant frustration over the removal of lifetime warranties on products originally sold with those guarantees. It is important for our community to be aware of these service patterns before investing in expensive technical apparel. If you've had similar experiences with local gear maintenance, feel free to share your thoughts below so we can keep our neighbors informed. Know your rights as a consumer.

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    Arc'teryx
    Arc'teryx
    Arc'teryx

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    Distance Runwear

    Distance Runwear

    4.7(13 reviews)
    1.8 kmRiley Park
    $$

    I recently stumbled upon this business during my journey of buying my first pair of barefoot shoes…read more I started at the NV location on Main Street and was greeted with nothing but passion, knowledge, and professionalism from the guy that helped me (didn't catch him name unfortunately). I explained where I am with my training, skill, and abilities and why I wanted to transition to a barefoot style shoe. Instead of doing what most places do and trying to sell me the most expensive shoe in the line. He took the time to go over a variety of different shoes and explained each one thoroughly. When I finally picked a shoe, unfortunately the size I needed was not in stock at this location. He called Dave at the Vancouver location and asked him to set aside ALL size 11 shoes in that model so I could have a choice of color. I went with the Xero HSF and they have been amazing thus far! Fast forward to today. I went into the NV location again with more questions and was very open about my Intention of the visit and that I would more than likely NOT BE buying a shoe but just wanted to confirm a size. This same individual treated me with the same passion, knowledge, and professionalism as the first time. It's customer service like these guys offer that has now made me a 1000% returning and reoccurring customer. This individual also took the time to help me understand my nutrition and how to execute my performance for some upcoming events. Hats off to everyone at thai company for going above and beyond expectations. And see you guys again in the future! Regards, Matthew Marwick.

    I had to return a pair that didn't fit quite right to the North Van location and Dave made it super…read moreeasy. He helped me find a shoe that fit much better and I left feeling confident about my purchase. I will definitely be buying more shoes from this store!

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    Distance Runwear

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    Replica Airguns - outdoorgear - Updated May 2026

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