We were customers for years and have spend 17k for numerous things some they no longer do like…read morewhole house generators. Doesn't seem to be the same company we once knew, sad. Wanted to double charge for a whole house carbon basic filter 4k. Their highly qualified techs have left the company during Covid. Paid 2k for a more premium unit that back flushes from Miller & Sons, same size unit, excellent install from a highly qualified tech.

From the owner: As the authorized Orenco distributor for Pennsylvania and parts of Maryland, we supply…read moreindustry-leading wastewater treatment technology to engineers, septic designers, and installers. We also provide septic operations and maintenance (O&M) services across all of Pennsylvania and Maryland. For plumbing and water treatment, we proudly serve Chester, Delaware, and Lancaster Counties from our Parkesburg location. Backed by decades of experience, a commitment to innovation, and top-quality materials, we deliver reliable service with lasting results. Whether you need expert plumbing repairs, advanced water treatment, or comprehensive septic solutions, Tri-County Water Services is your trusted partner. Contact us today to learn more about our services and how we can help protect and improve your water systems.

Jim did an excellent job servicing my iSpring reverse osmosis system. What set him apart was his…read moredepth of knowledge -- he didn't just perform the maintenance, he walked me through exactly what he was doing and why. I came away understanding my system far better than before. That kind of expertise is hard to find. If you have an RO system and want someone who actually knows the equipment inside and out, ask for Jim. Lastly, he quoted pricing for other work that was reasonable and affordable. Highly recommend Bowe Clean Water. I look forward to working with him again.

My water hardware was showing signs of hard water damage. So I wanted to address the problem with a…read morewater softener system. I interviewed three separate companies for the job. James came out and impressed me with the fact he was the owner of the company. As a small business owner myself, I was comfortable with him. He made a straight forward pitch for the business and his already solid reviews on Yelp sealed the deal. He came out, and installed everything quickly. No problems, no issues.

We wanted a whole house purifier to get rid of our hard water and chlorine. We met with several…read morecompanies. We were impressed with the product from Pure Aqua and the warranty. The plumber did an amazing job. The company is easy to schedule with and leaves your home neat when they leave. I would recommend them.

From the owner: Enjoy a complimentary water analysis right at your kitchen sink! We'll test your city or well water…read morewith immediate results. Great water quality starts with knowing what's in your water. CALL US to schedule your water test today.

Let's start with the obvious--there are some people rating this company poorly without really…read moregiving credit to the quality work that's being done or providing much evidence to support it. As a business owner myself, I understand how quickly people leave negative reviews, so I do want to acknowledge those who took the time to leave positive feedback as well. My experience with Benjamin has been an adventure from the start. I think what some of the negative reviewers are missing is the importance of communication with the great people who work here--people who will genuinely have your back. It's a shame that the simple art of communication isn't practiced more often nowadays. Kudos to Brennan, Heather, and the star of the show, Billy (trained by Brennan, who I know is very proud--and rightfully so). As shown in the attached images, there's a clear comparison between Culligan and Billy's work. Culligan, in our experience, would take 1-2 weeks just to return a call or explain anything. As a homeowner, I had no idea what I was even looking at with their system. When I asked if someone could come out, I was told no because we hadn't purchased or continued renting the system from the previous owner. Notably, Culligan didn't even realize our home still had their system installed, which says a lot. Culligan also quoted a $350 service charge just to test the water and provide pricing for a new system. In contrast, the team at Benjamin tested the water on the spot at no cost. As a new homeowner trying to learn about water softeners, Culligan wasn't willing to answer questions and wanted to charge $450 for new filters. Benjamin Franklin and team, on the other hand, answered all my questions and even provided free filters with our system--plus a few bags of salt. READ THIS: If you're going to leave a review, please take the time to communicate with management. They're people, and they're not out to get you. A simple conversation goes a long way. Thank you again to Brennan, Heather, and especially Billy for your hard work and patience in answering my questions despite how busy you all are. Being a new homeowner is overwhelming at times, and your help has made it much more manageable. Sorry for the long post, but after reading some reviews I felt it was fair to share my experience. I hope more people take the time to share theirs as well. A quick Google search will also show the strong overall rating.

My wife and I chose Benjamin Franklin plumbing in Lancaster, Pa when we were looking for repairs…read morefor our basement bathroom. Todd came to Harrisburg and showed professionalism, punctuality, and clear communication. He was very friendly, efficient, and knowledgeable, especially when explaining the issue and how to prevent future problems. I was impressed with Todd's knowledge and how well he explained the plumbing problem and fixed it. He was friendly and efficient, and I felt comfortable asking him questions. Thank you Todd for all you do and how you served us in our home. We highly recommend Benjamin Franklin Plumbing in Lancaster, Pa.

Steve did excellent work when installing water softener with carbon filter at our home. He tested…read morewater, answered questions, gave us a competitive quote, and certainly very knowledgeable. Steve returned within a week to install everything in just a few short hours. About a week after installation, some things came up with our adjustment to the water and Steve was really attentive in coming back to offer some ideas. We don't know what caused our issues with adjusting to the new water, but the fact that he was so quick to return to help did not go unnoticed. Do yourself a favor and call Steve for water needs!

From the owner: Our mission at HQ Water Solutions is to help each customer achieve high-quality water. Our services…read moreinclude the professional installation, maintenance, and repair of various home water treatment systems, including water softener systems and home water filtration systems.

Matt is an excellent plumber and does outstanding work! I am very pleased with the new toilet he…read moreinstalled in my home and the extra small things he attended to! Matt is also very good at explaining the details of the work being done and getting the job done promptly!

From the owner: Whether repairing, remodeling, or installing new fixtures, I make use of ever-improving…read moretechnologies to add efficiency, usefulness, and convenience to the lives of my customers.

Great response and very professional . Would recommend and use again. Reasonable pricesread more

Antonio is the epitome of professionalism from start to finish--no sales gimmicks, just honest,…read morehigh-quality service at a great price. He arrived right on time and estimated the job would take 2.5 to 3 hours; it ended up being 2.75. At $2,500, the cost was less than half of other quotes, yet the filtration system is superior. The difference in water quality was noticeable immediately after installation. Five stars don't do justice--I highly recommend Antonio and Perrone Water Filters!

Our water wasn't running in our house and we have a newborn so we needed to get it fixed as fast as…read morepossible. Miller and sons were really backed up with other projects, so much so that the only person available was Matt the general manager. Matt went out of his way to help us out, coming to our house and quickly fixed our water free of charge within an hour of our call. Matt was friendly, courteous, and even helped us with a few other unrelated issues with our running water. I couldn't have asked for better service.

I would not recommend this company to anyone. Michael and Alex refuse to return calls when a…read moreproblem arises. Poor customer service