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RenuKrete

3.8 (12 reviews)
Closed • 8:00 am - 6:00 pm

Services - RenuKrete

Pool installation

Pool repair

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Renukrete improperly installed their product in March 2018. Within two months of installation, May 2018, we experienced breaking and cracking of their material that replaced our pool deck. Additionally, Renukrete damaged pool tile during installation that we found when we removed the pool cover in May 2018. Renukrete repaired both items. Then, one year from original installation, March 2019, as we went through the winter months into spring, there was significant cracking, breaking and separating of their material for both our pool deck and front walk way. Renukrete came, after disputing who was responsible for the repair, and spent at least 3 full days repairing the damaged work at no cost. In March 2020, we again experience cracking, breaking and separating of their material in the previously damaged areas and new areas. Once again, Renukrete denied responsibility this time offering either 50% off labor costs or a touch up kit. There has been constant failure of the material. Renukrete alleges that it's due to shifting/settling earth. Our house is 17+ years old and most if not all shifting/settling has likely occurred. Additionally, Renukrete's owner, Alex Lorenz, inspected our property and sold us the work himself - Alex was well aware of the property's characteristics and at no time commented that there would be any potential issue related to shifting/settling earth. It's been a bad experience with Renukrete. It's poor customer engagement as we have to push them to engage and their shifting of responsibility, for their faulty product and installation, ought not absolve them for inadequate work. We have attempted to engage constructively and are left with few options (customer complaints and potential litigation) as the recurring defects require resolution.

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7 years ago

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Alex L.

Helpful 13
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7 months ago

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Jennifer N.

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2 years ago

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Jennifer N.

Helpful 1
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5 years ago

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Jennifer N.

Helpful 1
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6 years ago

Helpful 1
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5 years ago

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Jennifer N.

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4 years ago

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Jennifer N.

Helpful 1
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5 years ago

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Jennifer N.

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6 years ago

Helpful 7
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7 years ago

Helpful 7
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7 years ago

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8 years ago

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Ask the Community - RenuKrete

S & R Pool & Spa - untitled

S & R Pool & Spa

(34 reviews)

I have a concrete pool which was leaking. I called two other companies to help find the leak both…read morecompanies could not find the leak although I knew the pool was leaking because of the amount of water I was losing. I called S&R to see if they can help. Tony their service manager came the next day. When I met him I immediately knew the experience would be different. He was very confident and knowledgeable, he checked all the lines and firmed the lines were not leaking BUT then he did something the other two companies did not do, he listened to me when I was explaining my experience with the leak. He asked me to get some food dye, poured it into the pool by the skimmers and found the leak. I highly recommend S&R pools and especially Tony!!

One of the worst pool service companies around in central jersey. I read many reviews in multiple…read moreforums and similar feedback on Kevin, and S&R. My BIGGEST mistake that i am reading all this after getting cheated. PLEASE don't hire them. I got my heater and pump replaced less than a year, spent more than 8k last year and now pump got leaks because of poor cheap work done in putting the pipes connecting with filter and skimmers. They now disown fixing it without additional charge for which he already got paid in full. multiple reasons given to me you should know .. 1st he says let the pump leak for 10 days and it will fix automatically :), then when I let that happen and it still didn't stopped leaking magically, his first question was are you a weekly service customer, or did you open the pool with us??.. if not then we will not take care of mess we created without taking more money. Kevin thinks he is the smartest person.. I see him in many forums acknowledging only good feedback and disowns or finds fault with customer in case of negative feedback.. he is going to do same here. Please stay away from him.. let him live in his self-obsessed world. Only solace I have is that I dont have to deal with these guys anymore.

RenuKrete - poolservice - Updated May 2026

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