Our family rented 11 bikes. We called ahead and let them know we were coming. They had all the…read morebikes ready and it took about 15 minutes to get us all ready to go. The group was friendly. We asked for two hours but we returned them in 1.5 hrs. They only charged us for the 1.5 hours we used the bikes, not the two hours we indicated we would use the bikes. The scenery is beautiful and I would recommend riding bikes around the waters edge. It was fun and safe. It was one of my favorite activities.

Did one of their tours recently and had a blast! The guide was great, the trail was amazing, and I…read morethoroughly enjoyed myself! Some things to note to make it a 5-star experience: I would recommend walking through some basic safety rules at the start. Things to cover include how and where you should park yourself if you have to briefly stop on the trail, how to deal with someone who is stopped in front of you on the trail, or how to pass pedestrians safely, where should you do when you stop as a group if you have multiple people, etc. Given that Ottawa can be busy, a little overview of these rules/guidelines would go a very long way. I also felt that we ended up stopping a little more frequently than I would have liked on the latter half of the tour - mostly buildings I don't really even remember! Nevertheless, had a blast and would recommend it anyway!

Read the fine print -- Utracks regularly resells tours to third party operators. In our case, the…read moreTour du Mont Blanc classic trek was turned over to a company called Cairn. It is in the fine print that they can do this. BUT: the actual pre-trip instructions obfuscate this. Many travelers arrive at the trailhead looking for Utracks only to find out they've been re-assigned to Cairn. And Cairn should be called "don't Care-n". Our Cairn guide barely acknowledged our arrival and when she did it was with a scowl and a scold. Our fellow travelers were given different arrival instructions. None of us knew we were with Cairn. Utracks and Cairn had failed to share other logistical info with the guide and it was the basis for much sourness on her part taken out on customers. The bonus is that a Cairn tour costs $100's less than Utracks. So if you want a cairn tour, book direct with them and save your hard earned money. This is a true shame. Utracks will insist that communication about this switch is clear. It is not. I read my pre-departure and trip arrival packets like a little kid studying a christmas catalog. They make the Cairn travel partner switcheroo info subtly imbedded in a "travel voucher" that may have been in a document portal, but never in the materials sent as the very detailed arrival and preparation instructions. And even those instructions were different for other members of our group. When a traveler has saved for years, gotten precious time off work, trained for a beautiful trek, it is just wrong to treat that traveler's time and money so cavalierly. After several rounds of thoughtfully given feedback with utracks, their position is that this is a perfectly legal and common practice in the industry and my expectations are the issue. They are likely to defensively and elegantly feign dismay at this review and insist that their guides are seasoned pros. On our trip the guide was clearly an established mountain pro but her lack of process, her absolute unpleasantness and disinterest went far beyond being "direct". Being in her group was like spending 7 days as a dog worrying about when I'd be verbally assaulted next. Our little band of travelers bonded over the needless persecution. And to think we could've endured that for $100's less by booking with Cairn!

Terrible experience on self-guided cycling trip Prague to Vienna. Bike not tuned up upon delivery…read moreand zero support from UTRacks to locate a bike shop in foreign country to have it tuned up. Accommodation very dirty and poorly located. Worst was they changed our itinerary with no explanation - shunting us off to a small out of the way town, booked into a Soviet-era hotel that is run down and filthy. We booked this trip 4 months in advance and there were plenty of suitable 3 star hotels with bike storage available but UTracks prefers to shunt the paying customers to the cheapest options. I am an experienced cyclists - self guided trips in 6 different countries. Avoid UTracks!

Relaxing boat cruise & tour, beautiful view of the Rideau canal, locks & some history of Ottawa…read morefrom a wonderful guide! Overall great experience!

Staff were great, however not really worth the $60 price tag. Only minimal views from the canal and…read morelimited visibility. Tour information was nice, but would be better to save the money and take a bike ride or kayak instead

I've done a number of tours with Brew Donkey over the years (at LEAST 5) and they never cease to be…read moreentertaining. Getting to discover new breweries, distilleries, and mixing it all in with a lot of fun never gets old. The staff are great and really help to make the tour an overall enjoyable experience. If you haven't been on a Brew Donkey tour yet, do yourself a favour and grab a friend (or 15) and hop on that bus! Definitely looking forward for the next tour and every tour is different :)

Highly recommend Brad of Brew Donkey Tours and all of the tours. We highly enjoyed our tour which…read moreincluded a distillery and 2 breweries. The whole experience was well organized and well thought out. Shout out to our great driver Rita, who rocks! Can't wait for the next tour!

The original sign was introduced to York Street Plaza in 2017, and it was a major attraction. In…read more2019 upgraded version was installed made out of more durable materials with "Programmable LED lighting that will allow the sign to shine in an ever-changing palette of colours and patterns throughout the year." It is a great addition to Byward Market area.

Generally it's a good tour. They can make it better by renovating their buses. The bus was too old.read more

Visiting a capital city is a special opportunity and Ottawa is no exception. I chose Lady Dive…read moreTours, an operator with standard and amphibious tour packages among others, to get my visit started. In about 90 minutes, the tour shuttled me past some of the city's relevant historic, cultural and government sights including through the adjoining town of Gatineau just across the Ottawa River in the province of Quebec. My tour guide was skilled in her presentation of local sights and their history. She had an amicable style with a pleasant voice and kept things light-hearted. Given the bilingual nature of this capital region and its environs, she provided fluent narration in English and French. The most common European languages are also available via headset. The bus driver safely managed the big bus through congested streets. I chose a 90-minute round-trip tour ticket for $25.25 CAD (does not include tax) per adult without the hop-off option. The all-day hop on, hop off ticket runs $34 CAD (does not include tax). The double-decker open-top bus was clean and provided great views. The brochure advertises 14 hop-on, hop-off sightseeing stops. The ticket office is centrally located and slightly kitty-corner from Parliament Hill. Public restrooms are located at the Capital Information Kiosk about a five-minute walk from the bus departure. Restaurants are nearby and plentiful. I parked my vehicle for $10 at an all-day lot where St. Patrick and Murray streets merge across from the National Gallery of Canada with an easy walk to the Lady Dive ticket office.

It's difficult planning out the day. You research, make reservations, buy tickets, and do…read moreeverything you can. Then the traffic takes longer than anticipated, you got lost on the way, the card was declined because you forgot to call your credit card company. For some people, these little disasters ruin trips. Me? Just roll with it. For our schedule we wanted to do a canal tour, but it wasn't going to work for itinerary, so we opted for the river cruise instead. I am very glad we had done so. Rolling down the Ottawa river was a welcome break from all the walking, and you get to see these beautiful views of the city from the water that you otherwise would be completely unknown to you, like who really shot JFK. Our guide was a sweet and cheery girl, she enjoyed talking with guests and answering questions. The other staff were quite friendly, the boat was clean, and even had a bar (thank you sweet baby Jesus!) which allowed for my wife and I to enjoy a glass of wine on the river. Definitely recommend.

If you are in Ottawa and don't have much time this is the way to see the city, the boat is not the…read moremost beautiful but is big and they have food and drink on board, I really enjoy the tour on this boat, they guy explaining everything was awesome he was funny and he new a lot of stuff so I learn a lot about Ottawa and we know that a lot of Canadian history is in Ottawa, take the tour of u wanna see the city from another perspective, this was my favourite boat ride tour ever!!!!