Our family rented 11 bikes. We called ahead and let them know we were coming. They had all the…read morebikes ready and it took about 15 minutes to get us all ready to go. The group was friendly. We asked for two hours but we returned them in 1.5 hrs. They only charged us for the 1.5 hours we used the bikes, not the two hours we indicated we would use the bikes. The scenery is beautiful and I would recommend riding bikes around the waters edge. It was fun and safe. It was one of my favorite activities.

Did one of their tours recently and had a blast! The guide was great, the trail was amazing, and I…read morethoroughly enjoyed myself! Some things to note to make it a 5-star experience: I would recommend walking through some basic safety rules at the start. Things to cover include how and where you should park yourself if you have to briefly stop on the trail, how to deal with someone who is stopped in front of you on the trail, or how to pass pedestrians safely, where should you do when you stop as a group if you have multiple people, etc. Given that Ottawa can be busy, a little overview of these rules/guidelines would go a very long way. I also felt that we ended up stopping a little more frequently than I would have liked on the latter half of the tour - mostly buildings I don't really even remember! Nevertheless, had a blast and would recommend it anyway!

Read the fine print -- Utracks regularly resells tours to third party operators. In our case, the…read moreTour du Mont Blanc classic trek was turned over to a company called Cairn. It is in the fine print that they can do this. BUT: the actual pre-trip instructions obfuscate this. Many travelers arrive at the trailhead looking for Utracks only to find out they've been re-assigned to Cairn. And Cairn should be called "don't Care-n". Our Cairn guide barely acknowledged our arrival and when she did it was with a scowl and a scold. Our fellow travelers were given different arrival instructions. None of us knew we were with Cairn. Utracks and Cairn had failed to share other logistical info with the guide and it was the basis for much sourness on her part taken out on customers. The bonus is that a Cairn tour costs $100's less than Utracks. So if you want a cairn tour, book direct with them and save your hard earned money. This is a true shame. Utracks will insist that communication about this switch is clear. It is not. I read my pre-departure and trip arrival packets like a little kid studying a christmas catalog. They make the Cairn travel partner switcheroo info subtly imbedded in a "travel voucher" that may have been in a document portal, but never in the materials sent as the very detailed arrival and preparation instructions. And even those instructions were different for other members of our group. When a traveler has saved for years, gotten precious time off work, trained for a beautiful trek, it is just wrong to treat that traveler's time and money so cavalierly. After several rounds of thoughtfully given feedback with utracks, their position is that this is a perfectly legal and common practice in the industry and my expectations are the issue. They are likely to defensively and elegantly feign dismay at this review and insist that their guides are seasoned pros. On our trip the guide was clearly an established mountain pro but her lack of process, her absolute unpleasantness and disinterest went far beyond being "direct". Being in her group was like spending 7 days as a dog worrying about when I'd be verbally assaulted next. Our little band of travelers bonded over the needless persecution. And to think we could've endured that for $100's less by booking with Cairn!

Terrible experience on self-guided cycling trip Prague to Vienna. Bike not tuned up upon delivery…read moreand zero support from UTRacks to locate a bike shop in foreign country to have it tuned up. Accommodation very dirty and poorly located. Worst was they changed our itinerary with no explanation - shunting us off to a small out of the way town, booked into a Soviet-era hotel that is run down and filthy. We booked this trip 4 months in advance and there were plenty of suitable 3 star hotels with bike storage available but UTracks prefers to shunt the paying customers to the cheapest options. I am an experienced cyclists - self guided trips in 6 different countries. Avoid UTracks!

Relaxing boat cruise & tour, beautiful view of the Rideau canal, locks & some history of Ottawa…read morefrom a wonderful guide! Overall great experience!

Staff were great, however not really worth the $60 price tag. Only minimal views from the canal and…read morelimited visibility. Tour information was nice, but would be better to save the money and take a bike ride or kayak instead

I've done a number of tours with Brew Donkey over the years (at LEAST 5) and they never cease to be…read moreentertaining. Getting to discover new breweries, distilleries, and mixing it all in with a lot of fun never gets old. The staff are great and really help to make the tour an overall enjoyable experience. If you haven't been on a Brew Donkey tour yet, do yourself a favour and grab a friend (or 15) and hop on that bus! Definitely looking forward for the next tour and every tour is different :)

Highly recommend Brad of Brew Donkey Tours and all of the tours. We highly enjoyed our tour which…read moreincluded a distillery and 2 breweries. The whole experience was well organized and well thought out. Shout out to our great driver Rita, who rocks! Can't wait for the next tour!

The original sign was introduced to York Street Plaza in 2017, and it was a major attraction. In…read more2019 upgraded version was installed made out of more durable materials with "Programmable LED lighting that will allow the sign to shine in an ever-changing palette of colours and patterns throughout the year." It is a great addition to Byward Market area.

Generally it's a good tour. They can make it better by renovating their buses. The bus was too old.read more

Visiting a capital city is a special opportunity and Ottawa is no exception. I chose Lady Dive…read moreTours, an operator with standard and amphibious tour packages among others, to get my visit started. In about 90 minutes, the tour shuttled me past some of the city's relevant historic, cultural and government sights including through the adjoining town of Gatineau just across the Ottawa River in the province of Quebec. My tour guide was skilled in her presentation of local sights and their history. She had an amicable style with a pleasant voice and kept things light-hearted. Given the bilingual nature of this capital region and its environs, she provided fluent narration in English and French. The most common European languages are also available via headset. The bus driver safely managed the big bus through congested streets. I chose a 90-minute round-trip tour ticket for $25.25 CAD (does not include tax) per adult without the hop-off option. The all-day hop on, hop off ticket runs $34 CAD (does not include tax). The double-decker open-top bus was clean and provided great views. The brochure advertises 14 hop-on, hop-off sightseeing stops. The ticket office is centrally located and slightly kitty-corner from Parliament Hill. Public restrooms are located at the Capital Information Kiosk about a five-minute walk from the bus departure. Restaurants are nearby and plentiful. I parked my vehicle for $10 at an all-day lot where St. Patrick and Murray streets merge across from the National Gallery of Canada with an easy walk to the Lady Dive ticket office.

Tried this once when I had some friends in town, fun way to get from point A to point B and back…read moreagain. Good for seeing the canal without having to drive.

My experience had me shaking my fists at the sky and screaming "BIXIIIIIII!!!!"…read more On our second day in Ottawa, the Hubster and I realized that it's much easier to get around by bike than walking as things are a bit spaced apart, and there are a bajillion bike lanes in the city. We went to a bixi station and I put in my credit card to rent two bikes for the day. I hit "print code" and nothing happened. A bit annoyed, I made sure to set the next bike as "view code". I figured I could get the code to show up again for the first bike. WRONG. I called tech support and they told me to try again. When I put my credit card in again to see my order, I was unable to get to whatever the hell screen you need to see a code. Then the machine just died on me and set an "out of order" message. I called tech support AGAIN and the only solution was to go to the next closest station, about a 10 minute walk away. So apparently they can bill me wirelessly through their station, but head office can't use some system to unlock a bike for me. Once we got to the next station and finally unlocked another bike, we were off. I'm a frequent bike commuter and I realize that I've been spoiled by my crappy little bike. The bixi bikes are ridiculously heavy and clunky. This was a big problem as we hit some trails that ended in stairs with little ramps that we had to push the bikes up. They also don't offer locks, so if you want to stop somewhere that doesn't have a bixi station close by, you're kind of hooped. Or you sit on a patio and watch those bikes like a hawk, so you don't have to pay $1,000 for the lost/stolen bike. Luckily, most of the museums had bixi stations right outside. Next time we're in a city where we want to bike, we'll just rent one from a regular bike renting spot so we can rent normal, lighter bikes with locks.