My parents rent a condo every March somewhere in the FWB area, and this year was here. We stayed…read morewith them for a week. During our visit, we didn't have reason to contact anyone at the front desk but we saw staff there regularly. The public areas (to include the hallways and pool area) were always clean, though one of the two elevators often smelled musty/sweaty.
The pools are quite nice--there is one heated and one non-heated pool--and the max depth on both is 5'. There is a decent-sized hot tub on the heated pool side. I saw the water being tested once while we were there. There were plenty of lounge chairs, though on hot summer days they might get taken more quickly.
A great bonus is that there is a deck box with beach and pool toys so you don't have to worry about bringing your own or buying some once you get there. It was full with everything from floaties and beach balls to water guns and shovels/buckets! (Though, it also became the default place to throw stuff people left behind, and by the end of our week, there were towels, swimsuit coverups, etc. in there.)
It's a quick walk down to the beach and there are chairs and umbrellas for rental. They came with our rental, and they were great to have! The only downside to that is they're pretty much only out from 8a-5p because that's when the staff puts them out and takes them down. The guys were always nice (though we were never actually seated in the chairs at 5 to have them ask us to leave) and they were extremely helpful--a guest of ours had trouble walking, so they moved our chairs from the end to directly across from the walkway (chairs have name tags on them, so they moved our name tag to a different set of chairs).
There is a decent exercise room, though we never used it.
Of course, each condo is owned by different people and likely has somewhat different amenities...so it's not really fair to rate the place based on any of that. So, just as an FYI, our specific unit had double beds in one guestroom (with horribly loud frames), mold growing on the third bedroom walls (probably because the windows were never open), mostly uncomfortable living room furniture, a refrigerator that was rusting out around the water/ice dispenser), no clothes storage/dressers in any of the rooms (each room had TV armoire with a few very tiny storage spaces--but not really meant for clothes), and kitchen supplies that were very much lacking (the place sleeps 10, yet there was not a full set of 10 dishes--there were like 6 bowls, 8 dinner plates, 10 salad plates, a random smattering of water glasses, etc.--which made dining with 10 people quite interesting). There were also good things, of course--there was nice balcony furniture (including a bar-height table and chairs and a chaise lounge), keypad entry (so you didn't have to carry a key!), free wi-fi, a decent washer/dryer, and a nice master suite.
Overall, we had a nice stay. It was a little cramped for the two days we had 10 people there, but we were all family so it was fine!
